Jobs at Khenpro Global Services

• The General Manager (Executive Management – Confectionery & QSR) serves as a key strategic leader responsible for setting direction, driving organisational growth, and ensuring sustained operational excellence across the confectionery manufacturing and quick-service restaurant (QSR) divisions.
• This executive role combines high-level strategy with operational leadership to deliver outstanding financial performance, brand expansion, product innovation, and superior customer experience. The GM oversees multi-unit operations, leads cross-functional teams, and ensures alignment with company vision and business objectives.

Primary Responsibilities

Strategic Leadership & Business Growth

• Define and execute long-term business strategies for the confectionery and QSR divisions.
• Lead expansion initiatives: new outlets, franchising models, product lines, and market penetration.
• Drive annual business planning, budgeting, and multi-year growth forecasts.
• Analyze emerging trends in food retail, consumer behavior, and manufacturing to inform strategy.
• Lead digital transformation initiatives (POS, automation, ERP).

Executive Operational Oversight

• Provide strategic oversight of production, supply chain, quality assurance, and retail operations.
• Ensure operational systems, processes, and SOPs meet world-class standards.
• Lead initiatives that improve productivity, reduce costs, and enhance manufacturing efficiency.
• Oversee large-scale production planning, capacity utilization, and outlet service standards.
• Ensure consistent brand experience across all QSR outlets and confectionery product lines.

Financial Governance & Profitability

• Oversee full P&L for all business units.
• Drive revenue growth, cost optimization, and EBITDA improvement.
• Review and approve budgets, CAPEX, OPEX, and pricing strategies.
• Maintain strong financial controls and risk-management frameworks.
• Evaluate investment options and lead feasibility studies for expansion.

Executive Team Leadership & Organizational Development

• Build and lead high-performing teams: operations, production, QA, sales, supply chain, HR, and finance.
• Develop leadership succession plans and talent development strategies.
• Foster a culture of accountability, performance excellence, and innovation.
• Lead organizational restructuring when necessary to support growth.

Brand, Customer Experience & Innovation

• Champion brand positioning, customer experience, and product excellence.
• Oversee R&D, menu engineering, and new product development.
• Approve key marketing campaigns, promotions, and packaging innovations.
• Maintain executive oversight of customer satisfaction metrics and brand reputation.

Supply Chain, Quality & Compliance

• Ensure robust supply chain governance and strategic sourcing.
• Drive relationships with suppliers, regulatory bodies, vendors, and strategic partners.
• Oversee compliance with food safety (HACCP), NAFDAC/local regulations, labor laws, and sustainability practices.
• Implement enterprise-level quality control and audit frameworks.

Reporting & Stakeholder Management

• Provide periodic updates to the CEO/Board on performance, risks, and opportunities.
• Collaborate with internal stakeholders to align operations with strategic objectives.
• Represent the company in high-level negotiations, partnerships, and external engagements.

Required Qualifications & Experience

• Bachelor’s degree in Business, Operations, Hospitality, Food Science, or related field.
• Master’s degree (MBA) or executive leadership certification strongly preferred.
• 8–12+ years senior leadership experience in QSR, bakery/confectionery, FMCG, or multi-unit retail operations.
• Proven track record with business expansion, P&L management, and organizational transformation.
• Strong background in manufacturing operations, retail operations, and supply chain management.
• Experience with ERP/POS systems and data-driven decision-making.

Core Executive Competencies

• Strategic thinking & business acumen
• Executive decision-making & risk management
• Leadership presence and cross-functional team management
• Operational excellence & process optimization
• Innovation & product development leadership
• Strong financial governance and analytical skills
• Communication, negotiation, and stakeholder management
• Customer-centric mindset
• High level of integrity, professionalism, and emotional intelligence

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Job Summary

• The Brand Manager is responsible for developing, implementing, and managing brand strategies that strengthen the company’s market position, enhance brand awareness, and drive business growth.
• The role involves overseeing brand communication, product positioning, market research, and ensuring consistent brand identity across all marketing channels.

Key Responsibilities

Brand Strategy & Positioning

• Develop and implement annual brand plans aligned with company objectives. Define brand positioning, value propositions, and messaging.
• Conduct competitive analysis to identify market gaps and opportunities. 2. Marketing Campaigns & Execution Plan and execute brand campaigns across digital, print, and experiential channels. Work with creative agencies to develop brand materials, advertisements, and promotions. Monitor campaign performance and optimize for effectiveness. 

Market Research & Consumer Insights

• Conduct market research to understand customer needs, industry trends, and brand perception. Analyze consumer behavior and translate insights into actionable strategies. Track brand health metrics such as awareness, preference, and loyalty.

Product & Brand Development

• Collaborate with product development teams to support product launches and packaging design.
• Ensure brand consistency across product lines and marketing materials.
• Develop and manage brand guidelines.

Budget & Vendor

• Management Manage brand marketing budgets and ensure cost-effective spending. Liaise with advertising, media, and creative agencies. Negotiate contracts with vendors and service providers. 

Internal Collaboration & Communication

• Work closely with the sales team to align brand strategies with sales goals. Train internal teams on brand messaging and identity. Provide periodic brand performance reports to management.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field. 3–5 years of experience in brand management, marketing, or related roles. Experience in FMCG, retail, tech, or similar industries is an added advantage.
• Strong understanding of brand strategy, consumer marketing, and digital marketing.
• Skills & Competencies Strong creativity and ability to develop compelling brand stories.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Project management and leadership skills. Proficiency in marketing tools and analytics platforms.
• Ability to work under pressure and meet deadlines.

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Job Summary

• The Technician – Electrical & Generator Maintenance Officer is responsible for installing, inspecting, troubleshooting, and maintaining electrical systems and power generators to ensure reliable and uninterrupted power supply. The role ensures all equipment functions efficiently, adheres to safety standards, and supports smooth facility operations.

Key Responsibilities

• Generator Maintenance & Operations Carry out routine preventive and corrective maintenance on diesel and gas generators. Monitor generator performance, fuel levels, oil levels, battery condition, and coolant levels. Diagnose generator faults and carry out repairs on alternators, control panels, and engines. Ensure proper start-up, shutdown, and weekly test runs of generators. Maintain generator logs: running hours, fuel usage, servicing dates, and repairs.
• Electrical Maintenance Install, repair, and maintain electrical wiring, lighting, distribution boards, and panels. Troubleshoot electrical faults and ensure timely restoration of power. Repair and maintain electrical equipment such as stabilizers, inverters, UPS systems, and motors. Ensure proper earthing, load balancing, and electrical safety compliance.
• Facility Power Management Monitor power supply from grid (PHCN/DisCo) and manage switching between mains and generator. Ensure optimal use of power resources and report any abnormalities. Assist in planning electrical layouts for new installations and renovations.
•  Safety & Compliance Adhere to all electrical and generator safety standards and regulations. Identify potential hazards and recommend corrective actions. Ensure availability and proper use of PPE during maintenance activities.
• Documentation & Reporting Maintain accurate records of maintenance activities, repairs, and spare parts usage. Prepare daily/weekly maintenance reports for management. Report major faults or issues requiring escalation. 

Qualifications & Requirements

• OND / Trade Test Certificate / Technical College Certificate in Electrical Engineering or related field.
• 2–5 years of hands-on experience in electrical installation and generator maintenance. Strong knowledge of diesel generator systems (Perkins, CAT, Mikano, FG Wilson, etc.).
• Ability to read electrical diagrams and use diagnostic tools. Good troubleshooting and problem-solving skills.
• Physical fitness and ability to work in demanding environments.
• Key Skills Electrical installation & troubleshooting Generator servicing & repair Preventive maintenance Attention to detail Time management Good communication Safety awareness

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Position Summary

• The Facility Help Desk Officer is responsible for receiving, logging, and resolving facility-related requests from staff, tenants, and visitors.
• The role supports efficient facility operations by coordinating maintenance activities, tracking service requests, and ensuring timely communication between users and the facility management team.

Key Responsibilities

Service Request Management

• Receive facility-related complaints, maintenance requests, and inquiries via phone, email, or ticketing system. Log all requests accurately and track them to closure.
• Assign issues to appropriate technicians, contractors, or facility teams.
• Follow up to ensure timely resolution of reported issues.

Communication & Coordination

• Act as the central point of contact between users and facility operations.
• Provide updates to requesters on the status of their issues. Escalate urgent or unresolved matters to the Facility Manager.
• Coordinate with cleaning, security, technical, and administrative units as needed.

Facility Monitoring & Reporting

• Monitor facility systems (power, HVAC, plumbing, elevators, etc.) and report faults immediately.
• Maintain daily logs of facility operations and incidents.
• Prepare weekly and monthly reports on service requests, trends, and performance.

Customer Service

• Ensure courteous and professional interactions with staff, vendors, and facility users.
• Provide guidance on facility procedures, policies, and service processes. Assist visitors and users with navigation within the facility.

Administrative Responsibilities

• Maintain documentation of maintenance activities, vendor service reports, and equipment logs.
• Help schedule preventive maintenance activities with vendors and technicians. Track inventory of facility supplies (bulbs, filters, cleaning materials, etc.).
• Support front-desk and administrative tasks when required.

Qualifications & Requirements

• OND / HND / BSc in Facility Management, Engineering, Business Administration, or related field. 1–3 years experience in help desk, facility management, or customer support roles.
• Basic knowledge of building systems (electrical, plumbing, HVAC) is an advantage.
• Strong customer service skills and problem-solving abilities. Good communication and interpersonal skills.
• Familiarity with facility management software or ticketing systems (preferred).
• Proficiency in MS Office tools.

Key Competencies

• Attention to detail Multitasking and time management
• Teamwork and collaboration
• Technical awareness
• Professionalism and confidentiality
• Ability to work under pressure