Job Vacancies at Universal Careers

Key Responsibilities:

The CCO will report directly to the General Manager and is primarily concerned with ensuring the integrated commercial success of the organization. The role will require a combination of strong selling skills with strong marketing and business development skills. The CCO will take ownership of the customer and the customer interface with the company’s product and service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives. The CCO will lead the sales and marketing teams in drafting, implementing and evaluating cross-functional decisions that will enable the company to achieve its long-term objectives.

• He will act and think as a leader. He will align the commercial department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Handle special assignments, do in-depth analysis, follow up on key customers and work closely in concert with all members of the Senior Management Team.
• Responsible for the implementation and achievement of his Business Area’s mission, goals and financial objectives. Develop short and long-term plans and budgets for the department and its activities, monitor progress, assure adherence and evaluate performance. Ensure systems and procedures necessary to the smooth operation of the department.
• Maintain a climate that attracts, retains and motivates top quality personnel. Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel.
• Develop strategic direction and plans for the company with regard to all commercial functions including sales, marketing, business development and customer support/customer experience.
• Manage sales operations organization, field sales organization, distributors and value-added-resellers to ensure sales targets are met or exceeded.
• Develop annual sales and marketing plans per region and per market verticals.
• Manage sales pipeline to ensure accurate and adequate lead inflow to reach targeted sales objectives.
• Develop and maintain initiatives in order to achieve up to date competitive analysis portfolio.
• Interact with the sales operations teams to ensure a smooth flow through process in the CRM system from the outset to the closing stage.
• Develop annual and long term budgets for revenues as well as expenses.
• Develop and monitor quality metrics to ensure outstanding service and customer support.
• Cultivate a culture of focused hard work and openness.
• Establish and monitor progress against key performance indicators.
• Identify and develop new market opportunities for the company’s product portfolio.
• Develop and drive the pricing strategy of the organization.
• Develop and administer incentive plans which entice individuals as well as teams to perform successfully against the objectives while respecting the budget.
• Elaborate a rolling three (3) year product roadmap in conjunction with the NPI (New Product Introduction) committee and lead its implementation.

Key Attributes:

• Hold a pertinent university degree.
• Experienced at representing the commercial function at the Management Committee and the BOD, as well as being an active contributor.
• At least 15 years of experience in an overall commercial/business function having held executive roles in recognized innovative organizations.
• Experience in a fast growth environment and a decentralized environment.
• Experience at working in a “performance based” environment in order to foster it within the team.
• Accuracy – Ability to perform work accurately and thoroughly.
• Problem solving – Brings a problem solving mindset to any challenging situation.
• Strategy Aptitude – Ability to comprehend complex strategic topics and specialized information.
• Working Under Pressure – Ability to deliver against set objectives while operating on some occasions in stressful situations.
• Agility – Ability to deal with shifting priorities and issues inherent to a fast growing organization.
• Demonstrated skills, knowledge and experience in the design and execution of business plans and strategies.
• Communication - Demonstrated skills in both written and oral presentations.
• Commitment to working with shared leadership and in cross-functional teams.
• Ability to supervise and manage multiple projects at the same time.
• Strong creative, strategic, analytical, organizational and personal negotiation skills.
• Capacity to conceptualize as well as operationalize commercial strategies.
• Possess the required skills and standing to serve on the Management Committee.
• Ability to efficiently interact with board members.
• Strong leadership skills.
• Outstanding sales and marketing skills.
• Senior executive experience and presence.
• Superior organizational awareness.
• Experienced at managing diverse and geographically remote teams

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The Head of Operations directly reports to the General Manager. He will be responsible for helping to achieve the company’s target through the proper management of all Support Functions of the company by improving the operational systems, processes and policies in support of organizations mission, specifically, supporting information flow and management, business process and organizational planning.

Working with and driving initiatives in the Management team and interacting with the Board of Directors, the position also contributes to the development and implementation of organizational strategies, policies and practices that contributes to both the short and long-term operational excellence. 

Duties:

1. Production

Contract Review / Capacity Planning

• Ensure production departments have sufficient time to manufacture and deliver on time according to the customer’s request.
• Planning & Scheduling of Workload
• Communicating with all the relevant people / departments and co-coordinating all relevant inputs (people, plant and processes) to ensure production output and on time delivery targets are achieved.
• Manage customer order / schedule requirements.
• Pre-plan production and deploy a daily prioritised work schedule to the shop floor with appropriate time deadline targets.
• Set, monitor & review work load schedule
• Production Control
• Monitor & review production progress against deadline targets to ensure on time delivery.

2. Quality Control

• Ensure production/quality processes, equipment being used and the working environments are all conducive to producing a high quality product / service.
• Monitor production activity to ensure that the appropriate manufacturing methods are employed and that sufficient due care is taken in order to meet quality specifications.
• Ensure rejected product / non-conformance is rectified as high priority.
• Ensure the correct non-conformance paperwork is raised and processed with every reject.

3. Purchasing & Supply Chain Management

Purchasing

• Sourcing, negotiating and managing the purchase of all materials and services for production together with the purchasing committee and the GM.
• Managing the Purchasing function department to ensure material is purchased cost effectively and available for production when required.

Supply Chain Management

• Coordinate all aspects of Supply Chain which includes; plan and strategy; the source (of raw materials or services); manufacturing (focused on productivity and efficiency); delivery and logistics; and the return system (for defective products).
• Ensuring that products are manufactured correctly and in a cost effective way and delivered on time in accordance to customer specification and quality requirements.
• Ensuring that the shop floor has the necessary manpower, competence, skill, knowledge, plant and tooling required in order to achieve production targets.

Inventory Management

• Organising, planning and co-ordinating all inventory management activities
• Ensure incoming products/supplies are processed and managed appropriately according to company procedure.
• Ensure materials are ready and available for production as and when required.

4. Maintenance

• Ensure all equipment and electronic of the company are properly maintained in a scheduled and preventive manner to guide against undue breakdown or damages.
• Achieves electrical and mechanical maintenance operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Enhances facilities services and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

5. Human Resource

Recruitment & Employment

• Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law.

Staff Training & Development

• Establish goals and objectives for self and team and implement accordingly to help support / improve job performance (experience, ability, competence).
• Be aware of and promote manufacturing best practice and performance standards.
• Develop and monitor performance standards.

Performance Management & Annual Appraisals

• Monitor, review and address personnel under performance, maintaining appropriate records in accordance with company procedures.
• Conduct and record annual performance appraisals.
• Ensuring that the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance workforce.
• Discipline & Grievance
• Monitor, review and address personnel under performance, liaising with the General Manager and maintaining appropriate records in accordance with company procedures as required.
• Address any staff discipline or grievance issue, maintaining appropriate records in accordance with company procedures.
• Operational Performance
• Monitor and manage his departments KPI’s
• Develop & implement operational improvements
• Developing a high performance workforce

6. IT

• Monitor and ensure IT department functions within Company policies
• Ensure that all security requirements are met (passcodes, etc)
• Ensure that operating status/maintenance of all IT equipment is in good order
• Liaise with Management to ensure that IT provides full support to other departments (Finance and Sales reporting)

Desired Skills and Experience

Person Specification:

Key Attributes:

• Hold a pertinent university degree (A post graduate degree will be an added advantage).
• Experienced in general Operations management and Manufacturing
• At least 10 years of experience in overall operations function having held executive roles (at least 3 years) in recognized innovative organizations.
• Experience in a fast growth environment and a decentralized environment.
• Experience at working in a “performance based” environment in order to foster it within the team.
• Accuracy – Ability to perform work accurately and thoroughly.
• Problem solving – Brings a problem solving mindset to any challenging situation.
• Strategy Aptitude – Ability to comprehend complex strategic topics and specialized information.
• Working Under Pressure – Ability to deliver against set objectives while operating on some occasions in stressful situations.
• Agility – Ability to deal with shifting priorities and issues inherent to a fast growing organization.
• Demonstrated skills, knowledge and experience in the design and execution of business plans and strategies.
• Communication - Demonstrated skills in both written and oral presentations.
• Commitment to working with shared leadership and in cross-functional teams.
• Ability to supervise and manage multiple projects at the same time.
• Strong creative, strategic, analytical, organizational and personal negotiation skills.
• Possess the required skills and standing to serve on the Management Committee.
• Ability to efficiently interact with Board members.
• Strong leadership skills.
• Senior executive experience and presence.
• Superior organizational awareness.

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Main responsibilities

• Manage the end-to-end recruitment process for your clients from initial brief through to offer acceptance, start and follow up. 
• Work proactively with candidates to identify potential opportunities in the market. 
• Continual client and candidate networking. 
• Regular candidate and client follow-up calls. 
• Manage the talent acquisition process in a timely manner. 
• Record accurate details of all communication with clients and candidates. 
• Contribute to company marketing activities and initiatives. 

Essential Skills

• Recruitment / Talent Acquisition experience in as a recruiter 
• Client management and positive relationship building experience. 
• Experience closing deals including final negotiations. 
• Good commercial acumen. 
• Strong interpersonal and diplomacy skills. 
• Confident and proactive, inspired to achieve the best results for all parties.

Candidate Requirements

• BSc in a Social Science or any course.
• Minimum of 1 year recruitment experience, preferably in recruitment consulting firm.
• Attention to detail in all aspects of work.