Nigerian Electricity Supply Corporation (Nigeria) Limited [NESCO (Nigeria) Limited] is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States.
Read more about this company
Purpose of the Job
- The Lead, Protection, Control, and Metering is responsible for overseeing the installation, testing, maintenance, and troubleshooting of protection, control, and metering systems to ensure the reliability and safety of the distribution
- network
Key Duties and Responsibilities
- Oversee the installation, testing, calibration, and maintenance of protection, control, and metering systems across the distribution network
- Ensure the reliability and accuracy of metering systems, including smart meters, current transformers, and voltage transformers
- Conduct regular testing and maintenance of protection relays and associated control equipment
- Develop and implement a preventive maintenance program for all protection and metering devices
- Lead investigations into equipment failures or protection malfunctions, ensuring root cause analysis is conducted and corrective actions are implemented
- Provide technical support for troubleshooting complex issues in protection, control, and metering systems
- Ensure all protection, control, and metering activities comply with regulatory standards and industry best practices
- Be up to date with national and international standards related to protection and metering systems
- Manage the design and implementation of new protection, control, and metering systems or upgrades to existing system
- Coordinate with vendors and contractors for the procurement and installation of equipment
- Supervise and mentor a team of technicians and engineers, providing guidance and support for technical and operational challenges
- Conduct performance evaluations and identify training needs for team members
- Maintain accurate records of all protection and metering equipment and their maintenance schedules
- Ensure all team activities adhere to safety protocols, and promote a culture of safety within the team
- Conduct risk assessments for all protection, control, and metering activities
- Prepare and submit periodic reports on the performance of protection and metering systems to the Head of Distribution
- Perform any other tasks as assigned by the Head Distribution Key Requirements
Education and Work Experience
- B.Eng / HND in an Engineering field + COREN accredited PGD + Masters in the same field
- Relevant professional certification is required, e.g. COREN etc
- Basic computer proficiency (MS Excel, Word, PowerPoint Outlook)
- 5-7 years of relevant experience in the power distribution sector or related fields, with at least 4 years in a supervisory role.
Attributes and Competencies
- Effective supervisory skills
- Team working skills
- Problem Solving and decision-making skills
- Proficiency in data analytics and reporting
go to method of application »
Purpose of the Job
- Responsible for overseeing the design, planning, development, and maintenance of the power distribution network.
Key Duties and Responsibilities
- The Lead Network Planning and Distribution shall therefore be responsible, but not limited, for the following:
- Lead the development and implementation of comprehensive plans for the expansion and optimization of the electrical distribution network
- Monitor energy flow across the distribution network while developing and implementing strategies to optimize usage and minimize distribution losses across the network
- Ensure all designs comply with relevant regulatory standards and company policies
- Participate in carrying out on-site electrical load survey for new projects
- Ensure loss reduction, prevention of equipment failure and accident reduction strategies
- Participate in network design and supervise engineering drawing production
- Ensure all customers and distribution assets are mapped and tagged using GIS tools
- Plan, organize, design and coordinate technical activities for smooth functioning of the distribution networks
- Inspect, test and commission new distribution network feeders and distribution sub-station
- Maintain, manage and carry out electrical load survey of all feeders
- Assist in identifying potential types of risks that may occur in the design, planning and development of projects
- Initiate, schedule, monitor, control, and commission technical projects to ensure compliance with planned objectives and regulatory standards
- Review Bill of Engineering Measurement and Evaluation (BEME) and cost-benefit analyses for technical projects
- Assists the Head Distribution in proposal vetting – providing civil and electrical inputs, conducting feasibility tests, doing the necessary computations for proposal evaluation etc
- Conduct site visits for proposed projects (monthly) and when required
- Work with relevant departments to ensure that contractual obligations are met for all power purchase and sales agreements, that services are delivered efficiently, and that commercial risks are adequately managed
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Prepare periodic reports for the attention of the Head Distribution
- Carry out any other duties assigned by the Head, Distribution
Minimum Educational & Professional Qualifications, Experience and Knowledge
- B.Eng or HND in an Engineering field + COREN accredited PGD + Masters in the same field
- Professional certification (e.g., NSE, COREN) is required
- Minimum of 5-7 relevant years of experience, with at least 3 years in a supervisory role
Attributes and Competencies
- Knowledge of Electricity Regulations and Policies
- Network Data Analysis Management
- Sub-station Planning Maintenance
- High- & Low-Tension Operation & Maintenance Management
- Network Location Mapping Proficiency
- Experience in managing and implementing network expansion and planning projects is essential
go to method of application »
Purpose of the Job
- Responsible for managing a portfolio of consumers and supervising a team of call centre workers, ensuring maximum engagement and satisfaction through timely updates, accurate service delivery, and prompt resolution of complaints
Key Duties and Responsibilities
- The Lead Customer Service shall therefore be responsible, but not limited, for the following:
- Manage the portfolio of consumers and ensure maximization of potential benefit to NESCO from each account
- Update the consumers with regular information on upcoming events, campaigns etc
- Ensure the quality, accuracy, and timeliness of all services, campaigns and programs delivered to the customer
- Ensure all complaints are being handled timely and properly
- Fully comply with NESCO’s internal procedures and policies
- Supervise the activities of the call centre team and key account managers Prepare periodic reports for the attention of the Head, Distribution
- Perform any other tasks as assigned by the Head, Distribution
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree or its equivalent in Business Administration or Social Science is required
- Requires between 5-7 years relevant work experience at least 3 of the years in a leadership position.
Attributes and Competencies
- Customer Oriented
- Data Gathering and Analysis
- Knowledge of Electricity Regulations and Policies
- Business Intelligence
- Knowledge of Maximum and Non-Maximum Demand Account Management
- Energy loss reduction techniques management
- Communication and interpersonal relations
- Supervisory/Managerial Skills
- Problem solving and decision making
go to method of application »
Purpose of the Job
- The Revenue Protection Enforcement Supervisor will head the Corporation’s Revenue Protection Unit and play a crucial role in ensuring the financial integrity of the Corporation by preventing revenue leakages through effective metering, monitoring, investigation, and compliance with regulatory standards. The position requires a blend of technical expertise, analytical skills, and interpersonal abilities to maintain accurate billing and uphold customer trust. The role requires fieldwork and occasional travel to various sites within the distribution network and regular interaction with customers, field technicians, and regulatory authorities.
- The Revenue Protection Enforcement Supervisor will provide operational leadership and management of the Revenue protection Function to effectively support the Corporation to ensure optimized Revenue Collection through efficient Revenue protection Operations. This function will also ensure effective and efficient utilization of resources deployed in Revenue Collection Assurance.
- He/She will manage loss reduction initiatives and ensure that thorough investigations are conducted in line with preventive and corrective loss reduction programs aimed at attaining high revenue collection efficiency and revenue assurance.
Key Duties and Responsibilities
- The Revenue Protection Enforcement Supervisor shall therefore be responsible for but not limited, for the following:
- Continuous Improvement and Strategic & Business Planning:
- Develop and implement strategies to enhance revenue protection processes and minimize revenue losses.
- Provide operational leadership for effective implementation of Revenue Protection Operations based on annual business plans
- Lead in developing, evaluating and reviewing Revenue Protection strategies, systems and practices.
- Participate in assessing and recommending new Revenue Protection technologies to ensure that the Corporation adopts technologies that are suitable and friendly to both our environment and economy.
- Participate in projects aimed at improving metering infrastructure and technology to enhance accuracy and reliability.
- Mobilizing resources for planned Revenue Protection activities (MD & Non-MD).
- Ensure that there is a strategic fit between the annual work plans and budget.
- Ensuring compliance with regulation and market procedures in relation to Revenue Protection issues.
- Ensure adherence to best practices that will foster safety in all Revenue Protection Operations.
- Ensure effective implementation of Energy flow accounting techniques from Distribution take off points with Generation up to the customer.
Metering and Monitoring
- Ensure targets set are met and even exceeded to achieve corporate goals.
- Ensure aadequate metering at all levels
- Reviewing, approving, and coordinating monthly metering audit plans.
- Conduct regular audits and inspections of metering equipment to ensure accuracy and reliability.
- Ensuring timely meter fault clearance in line with the Customer Services Charter.
- Planning and scheduling of meter testing in the laboratory.
- Monitoring meters on the network and provide availability report.
- Monitor energy consumption patterns to identify irregularities that may indicate meter tampering or theft.
- Analyse meter data and consumption trends to detect anomalies and discrepancies.
- Carrying out meter maintenance, overhauling, recalibration and programming for various customers.
- Testing CTs, VTs and MU and sealing meters.
- Investigation and Detection:
- Carry out investigations on detected/suspected cases of electricity thefts or meter tampering discovered through meter audits to ensure preventive and corrective measures are put in place.
- Carrying out door to door investigations on sampled customers to reinforce revenue assurance.
- Investigating issues of over consumption, low consumption and performing load analysis to come up with the correct bill for the customer.
- Coordinate with field technicians and law enforcement agencies to gather evidence, document and build cases against offenders. and providing witness in a court of law.
- Carrying out disconnections on customers found with offences.
- Implement surveillance and monitoring techniques to identify areas with high incidences of theft.
- Elimination of energy theft of all kinds.
Data Analysis and Reporting:
- Effective Energy accounting: Energy Delivered =Energy Billed
- Compile and analyse data related to energy consumption, meter readings, and revenue collection.
- Prepare reports detailing findings, including the extent of revenue losses due to theft or inaccuracies.
- Present findings to Management and recommend strategies to mitigate revenue loss.
Collaboration and Training:
- Collaborate with other Departments such as Distribution/Services, Customer Service, Legal, and Finance to ensure coordinated efforts in revenue protection.
- Provide training to field staff and contractors on detecting and reporting instances of theft or meter tampering.
- Educate customers on the importance of accurate meter readings and consequences of electricity theft.
Regulatory Compliance:
- Enforce safety measures to prevent accident of any type.
- Ensure compliance with regulatory standards and requirements related to metering, billing, and revenue protection.
- Stay updated on industry trends, technologies, and best practices in revenue protection and metering.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Bachelor’s Degree in Electrical Engineering, Energy Engineering/Management, Business Administration, Commerce, or Marketing from an accredited institution or related field.
- Applicants must have at least ten (10) years’ post qualifying practical experience in an electricity supply industry/field, out of which at least five (5) years should be in revenue protection, metering, or energy auditing in a busy electricity distribution, retail and sale environment.
- Relevant Professional Body Membership
- Knowledge and understanding of electricity distribution systems, metering technologies, and regulatory requirements.
Attributes and Competencies
- Strong analytical skills with the ability to interpret complex data sets and detect patterns
- Critical-thinking and assertiveness abilities.
- Excellent communication and interpersonal skills for effective collaboration and customer education.
- The ability to manage time effectively in a high-pressure setting.
- Impeccable skills in Microsoft office packages (Excel, Word, PowerPoint etc.).
- The ability to operate effectively both independently and as part of a team, manage multiple projects, and prioritize tasks effectively.
go to method of application »
Purpose of the Job
- Responsible for the maintenance activities of electrical distribution systems, ensuring the reliability and efficiency of power delivery.
Key Duties and Responsibilities
- The Maintenance Supervisor shall therefore be responsible, but not limited, for the following:
- Plan, coordinate, and oversee preventive and corrective maintenance of electrical distribution equipment, including transformers, circuit breakers, and switchgear
- Respond promptly to system disturbances, outages, or emergencies by coordinating maintenance efforts to restore normal operations as quickly as possible
- Ensure all maintenance work is performed safely and in compliance with industry standards and regulations
- Maintain accurate records of maintenance activities, equipment status, and incident
- Prepare and submit reports on maintenance performance, equipment reliability, and any corrective actions taken
- Lead and manage a team of maintenance technicians, providing guidance, training, and performance evaluations
- Develop work schedules and assign tasks to ensure timely completion of maintenance activities
- Perform any other tasks as assigned by the Lead O&M
Minimum Educational & Professional Qualifications, Experience and Knowledge
- B.Eng or HND in an Engineering field + COREN accredited PGD + Masters in the same field
- Professional certifications in maintenance management or electrical systems are advantageous
- 3 - 4 years of experience in electrical maintenance
Attributes and Competencies
- Understanding of electricity regulations, policies, and energy loss prevention measures.
- Knowledge of Electricity Regulations and Policies
- Proficiency in using maintenance management software and familiarity with SCADA systems
- Strong understanding of safety standards and regulatory requirements in the power industry
- 6. Metering Supervisor
- Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State
- Purpose of the Job
- Supervise and coordinate metering activities to ensure accuracy in customer metering, and resolution of technical and non-technical issues related to metering. Oversee pre-paid and post-paid metering operations, and ensure timely meter reading and reporting
- Key Duties and Responsibilities
- The Metering Supervisor, shall therefore be responsible, but not limited for the following:
- Joint coordination of all customer metering activities
- Develop weekly plans to guide field teams, address exceptions, and resolve customer complaints effectively.
- •Ensure to determine the right and adequate rating or capacity of customers’ meter before procurement and installation.
- Ensure investigation of customer metering complaints and provide technical comments on various investigations
- Monitor and ensure resolution of technical and non-technical issues related to customer metering and deal with all cases of non-compliance
- Monitoring of meter installations
- •Oversee periodic recertification and validation of customer meters to ensure accurate energy measurement and billing
- Ensure the accuracy of weekly/monthly reports
- Ensure close liaison with pre-paid meters vendors and billing platform vendors
- Perform random audit checks of installations to ensure adherence to quality standards
- Ensure prompt distribution of bills
- Ensure compliance with quality assurance and occupational health and safety standards
- Prepare periodic reports for the attention of the Lead, Commercial
- Perform any other tasks as assigned by the Lead, Commercial
- Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree in Electrical Engineering/ related fields or equivalent qualifications
- Minimum of 4-6 years’ experience in a similar role
- Attributes and Competencies
- Understanding of electricity regulations, policies, and energy loss prevention measures.
- Proficient in data gathering, analysis, and reporting
- Customer Engagement and Support
- Supervisory and team management skills
- Problem-solving and decision-making
- Knowledge of meter installation and maintenance standards
- 7. Complaint Resolution Officer
- Location
- Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State
- Purpose of the Job
- The Complaint Resolution Officer is responsible for handling customer complaints, inquiries, and service requests with professionalism and efficiency
-
- Key Duties and Responsibilities
- The Complaint Resolution Officer shall therefore be responsible, but not limited, for the following:
- Identify and troubleshoot customer complaints, including billing disputes, power outages, and service quality
- concerns, ensuring timely resolution
- Build sustainable customer relationships through open and engaging interactions
- Profile customers based on their queries and respond in line with best practices, ethics, and professionalism
- Provide accurate, valid, and complete information while adhering to regulatory requirements
- Handle complaints, provide appropriate solutions within defined time limits, and follow up to ensure resolution
- Document all customer interactions using NESCO’s specified channels and escalate technical complaints to the appropriate field teams
- Collaborate with field teams to track and resolve service disruptions or technical issues requiring onsite
- intervention
- Ensure compliance with electricity regulations, company policies, and service level agreements (SLAs)
- Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach
- Prepare periodic reports for the attention of the Call Centre Supervisor
- Perform any other tasks as assigned by the Call Centre Supervisor
- Minimum Educational & Professional Qualifications, Experience and Knowledge
- Diploma or its equivalent in Business Administration or Social Science is required
- 0-3 years’ work experience in customer service roles
- Attributes and Competencies
- Knowledge of Electricity Regulations and Distribution Policies
- Strong Data Gathering and Analysis skills
- Customer Support Proficiency
- Technical Understanding of Power Distribution Systems (advantageous)
- Strong Communication and Interpersonal Relations
- Problem-Solving and Conflict Resolution Skills
- Ability to manage multiple tasks
-
- Transformer Maintenance Officer
- Location
- Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State
- Purpose of the Job
- Responsible for the inspection, maintenance, repair, and testing of electrical transformers within the power distribution network.Duties and Responsibilities
- Key Duties and Responsibilities
- The Transformer Maintenance Officer shall therefore be responsible, but not limited, for the following:
- Conduct regular inspections of transformers to assess their condition and identify potential issues
- Perform diagnostic tests, including insulation resistance testing, oil analysis, and thermal imaging, to evaluate
- transformer health
- Execute preventive maintenance tasks, such as cleaning, tightening connections, and replacing worn
- components, to prolong transformer lifespan
- Inspect and maintain transformer substation sites to identify and resolve technical problems, ensuring equipment
- is tidy and in good working condition
- Address and rectify faults or malfunctions in transformers promptly to minimize downtime
- Installation of new transformers, ensuring compliance with technical specifications and safety standards
- Adhere to all safety protocols and regulatory requirements during maintenance activities to ensure personal and
- public safety
- Maintain up-to-date knowledge of industry standards and best practices related to transformer maintenance
- Maintain accurate records of maintenance activities, test results, and transformer performance data
- Prepare detailed reports on maintenance work, including any issues encountered and corrective actions taken
- for the attention of the Maintenance Supervisor
- Perform any other tasks as assigned by the Maintenance Supervisor
-
- Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree or Higher National Diploma (HND) in Electrical / Electronic Engineering or a related field
- A postgraduate degree or any relevant professional qualification will be an added advantage
- Minimum of 0-2 years of experience in electrical maintenance, with a focus on transformers and high-voltage
- equipment
-
- Attributes and Competencies
- In-depth knowledge of standard operating procedures, transformer operation, maintenance procedures, and
- diagnostic testing methods
- Strong knowledge of transformer installation and must have experienced the overhaul of transformers
- Proficiency in interpreting electrical schematics, blueprints, and technical manuals
- Familiarity with safety standards and regulations governing electrical maintenance work
-
- Accounts Manager
- Location
- Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State
- Purpose of the Job
- Responsible for engaging with customers and improving the existing relationship with them
- Key Duties and Responsibilities
- The accounts Manager shall therefore be responsible, but not limited, for the following:
-
- Create develop and maintain high quality relationships that include creative structuring of solutions that meets
- customer needs
- Manage an assigned portfolio of consumers, ensuring maximization of potential from each account
- Ensure all customers complaints are escalated and resolved within agreed time frame
- Improve existing customers database by deploying comprehensive KYCs and ensuring adequate completion
- Operate as the focal point for all complaints specific to the customer
- Review customer profile and promote any potential value-added services to the customer
- Prepare periodic reports for the attention of the Lead, Customer Service
- Perform any other tasks as assigned by the Lead, Customer Service
- Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree or its equivalent in Business Administration, Social Science is required
- Minimum of 3-5 years relevant work experience
-
- Attributes and Competencies
- Working knowledge of the entire utility billing, payment and collection process
- Power network knowledge
- Excellent understanding of the standards of the energy industry
- Good Customer relationship management skill
- Good understanding of the regulators policy
- Problem Solving skills
- Commercial insight
- 10. SUPERVIOR SECURITY
- Location
- Location: NESCO (Nigeria) Limited’s Head Office, Bukuru, Jos South, Plateau State
- Purpose of the Job
- Develop and enforce security policies that ensure the protection of NESCO’s assets and the safety of its employees while performing their duties, by implementing effective and cost-efficient security solutions
- Key Duties and Responsibilities
- The Supervisor Security shall therefore be responsible, but not limited, for the following:
- Coordinate the security operations, as well as manage, train, and assess the performance of the entire security personnel
- Supervision of operational activities of security outfits working for the company.
- Develop and implement security policies
- Analyze and use CCTV camera and other electronics data to prevent and detect crime within the Organization’s franchise area.
- General Supervision of the security team
- Develop training content and conduct company-wide security awareness training
- Ensure the security of NESCO assets to optimize efficiency and customer service
- Site inspection and audits
- Executive protection and security advice
- Mobilize team to accompany sales staff during cash drive
- Ensure random checks on markets to reduce energy theft
- Apprehend vandals and impersonators
- Liaise with relevant security agencies to ensure the safety of all staff
- Monitor NESCO facilities and ensure all security safety procedures are adhered to
- Developing, reviewing and ensuring implementation of security plans & budgets, programmes, standards, policies, and procedures.
- Working with the Legal/Compliance Team, or being independently responsible for ensuring the company complies with Local, National and Global Regulations and Standards, including in areas like privacy, health and safety
- Implementing and overseeing strategies to safeguard the Corporation and its assets, and assist in crisis management.
- Collaborating with the Health and safety Department in risk assessment and mitigation.
- Training & advising security professionals and other members of staff in security rules, policies & procedures and other security issues.
- Preparing security-related documents, reports, proposals, and tactical/strategic initiatives for the attention of Management.
- Conducting and supervising investigations, investigating security incidences and attending to court cases whenever required.
- Perform any other tasks as assigned from time to time by the Management.
- Supervising, directing, evaluating and coordinating staff of security Department and outsourced security personnel.
- Conducting periodic and unscheduled patrols of Corporation’s premises.
- Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree (B.SC or H.N.D) in Social Sciences, Crime Management or any relevant field
- Professional certification is required
- Basic computer proficiency (MS Excel, Word, PowerPoint Outlook)
- Minimum of six (6) years’ experience in Security preferably in a related electricity industry
- Attributes and Competencies
- Good relationships with law enforcement agencies or an ex – service man
- Swift decision-making skills
- Effective organizational skills
- Team working skills
- Emotional Intelligence skills
- Strong negotiating skills
- Analytical abilities
- Good knowledge of Plateau settlement areas.
- Problem solving skills
- Ability to work under pressure and multitask effectively
- METHOD OF APPLICATION
- Eligible candidates meeting the required qualifications and experience for the vacant positions should submit their applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees by Friday 5th January, 2026 to the following address;
- The Managing Director
- Nigerian Electricity Supply Corporation (Nigeria) Limited,
- 10 Barkin Ladi Road,
- P. O. Box 15, Bukuru, Jos South,
- Plateau State,
- Nigeria
- Or send Electronic Copies to: E-Mail Address : nesconi@aol.com
- Applicants are required to submit a single PDF document named ‘[Full Name] – [Job Position] – Application’.
go to method of application »
Purpose of the Job
- Supervise and coordinate metering activities to ensure accuracy in customer metering, and resolution of technical and non-technical issues related to metering. Oversee pre-paid and post-paid metering operations, and ensure timely meter reading and reporting
Key Duties and Responsibilities
- The Metering Supervisor, shall therefore be responsible, but not limited for the following:
- Joint coordination of all customer metering activities
- Develop weekly plans to guide field teams, address exceptions, and resolve customer complaints effectively.
- Ensure to determine the right and adequate rating or capacity of customers’ meter before procurement and installation.
- Ensure investigation of customer metering complaints and provide technical comments on various investigations
- Monitor and ensure resolution of technical and non-technical issues related to customer metering and deal with all cases of non-compliance
- Monitoring of meter installations
- Oversee periodic recertification and validation of customer meters to ensure accurate energy measurement and billing
- Ensure the accuracy of weekly/monthly reports
- Ensure close liaison with pre-paid meters vendors and billing platform vendors
- Perform random audit checks of installations to ensure adherence to quality standards
- Ensure prompt distribution of bills
- Ensure compliance with quality assurance and occupational health and safety standards
- Prepare periodic reports for the attention of the Lead, Commercial
- Perform any other tasks as assigned by the Lead, Commercial
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree in Electrical Engineering/ related fields or equivalent qualifications
- Minimum of 4-6 years’ experience in a similar roleAttributes and Competencies
- Understanding of electricity regulations, policies, and energy loss prevention measures.
- Proficient in data gathering, analysis, and reporting
- Customer Engagement and Support
- Supervisory and team management skills
- Problem-solving and decision-making
- Knowledge of meter installation and maintenance standards
go to method of application »
Purpose of the Job
- The Complaint Resolution Officer is responsible for handling customer complaints, inquiries, and service requests with professionalism and efficiency
Key Duties and Responsibilities
- The Complaint Resolution Officer shall therefore be responsible, but not limited, for the following:
- Identify and troubleshoot customer complaints, including billing disputes, power outages, and service quality concerns, ensuring timely resolution
- Build sustainable customer relationships through open and engaging interactions
- Profile customers based on their queries and respond in line with best practices, ethics, and professionalism
- Provide accurate, valid, and complete information while adhering to regulatory requirements
- Handle complaints, provide appropriate solutions within defined time limits, and follow up to ensure resolution
- Document all customer interactions using NESCO’s specified channels and escalate technical complaints to the appropriate field teams
- Collaborate with field teams to track and resolve service disruptions or technical issues requiring onsite intervention
- Ensure compliance with electricity regulations, company policies, and service level agreements (SLAs)
- Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach
- Prepare periodic reports for the attention of the Call Centre Supervisor
- Perform any other tasks as assigned by the Call Centre Supervisor
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Diploma or its equivalent in Business Administration or Social Science is required
- 0-3 years’ work experience in customer service roles
Attributes and Competencies
- Knowledge of Electricity Regulations and Distribution Policies
- Strong Data Gathering and Analysis skills
- Customer Support Proficiency
- Technical Understanding of Power Distribution Systems (advantageous)
- Strong Communication and Interpersonal Relations
- Problem-Solving and Conflict Resolution Skills
- Ability to manage multiple tasks
go to method of application »
Purpose of the Job
- Responsible for engaging with customers and improving the existing relationship with them
Key Duties and Responsibilities
- The accounts Manager shall therefore be responsible, but not limited, for the following:
- Create develop and maintain high quality relationships that include creative structuring of solutions that meets customer needs
- Manage an assigned portfolio of consumers, ensuring maximization of potential from each account
- Ensure all customers complaints are escalated and resolved within agreed time frame
- Improve existing customers database by deploying comprehensive KYCs and ensuring adequate completion
- Operate as the focal point for all complaints specific to the customer
- Review customer profile and promote any potential value-added services to the customer
- Prepare periodic reports for the attention of the Lead, Customer Service
- Perform any other tasks as assigned by the Lead, Customer Service
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree or its equivalent in Business Administration, Social Science is required
- Minimum of 3-5 years relevant work experience
Attributes and Competencies
- Working knowledge of the entire utility billing, payment and collection process
- Power network knowledge
- Excellent understanding of the standards of the energy industry
- Good Customer relationship management skill
- Good understanding of the regulators policy
- Problem Solving skills
- Commercial insight
go to method of application »
Purpose of the Job
- Responsible for the inspection, maintenance, repair, and testing of electrical transformers within the power distribution network.Duties and Responsibilities
Key Duties and Responsibilities
- The Transformer Maintenance Officer shall therefore be responsible, but not limited, for the following:
- Conduct regular inspections of transformers to assess their condition and identify potential issues
- Perform diagnostic tests, including insulation resistance testing, oil analysis, and thermal imaging, to evaluate transformer health
- Execute preventive maintenance tasks, such as cleaning, tightening connections, and replacing worn components, to prolong transformer lifespan
- Inspect and maintain transformer substation sites to identify and resolve technical problems, ensuring equipment is tidy and in good working condition
- Address and rectify faults or malfunctions in transformers promptly to minimize downtime
- Installation of new transformers, ensuring compliance with technical specifications and safety standards
- Adhere to all safety protocols and regulatory requirements during maintenance activities to ensure personal and public safety
- Maintain up-to-date knowledge of industry standards and best practices related to transformer maintenance
- Maintain accurate records of maintenance activities, test results, and transformer performance data
- Prepare detailed reports on maintenance work, including any issues encountered and corrective actions taken for the attention of the Maintenance Supervisor
- Perform any other tasks as assigned by the Maintenance Supervisor
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree or Higher National Diploma (HND) in Electrical / Electronic Engineering or a related field
- A postgraduate degree or any relevant professional qualification will be an added advantage
- Minimum of 0-2 years of experience in electrical maintenance, with a focus on transformers and high-voltage equipment
Attributes and Competencies
- In-depth knowledge of standard operating procedures, transformer operation, maintenance procedures, and diagnostic testing methods
- Strong knowledge of transformer installation and must have experienced the overhaul of transformers
- Proficiency in interpreting electrical schematics, blueprints, and technical manuals
- Familiarity with safety standards and regulations governing electrical maintenance work
go to method of application »
Purpose of the Job
- Develop and enforce security policies that ensure the protection of NESCO’s assets and the safety of its employees while performing their duties, by implementing effective and cost-efficient security solutions
Key Duties and Responsibilities
- The Supervisor Security shall therefore be responsible, but not limited, for the following:
- Coordinate the security operations, as well as manage, train, and assess the performance of the entire security personnel
- Supervision of operational activities of security outfits working for the company.
- Develop and implement security policies
- Analyze and use CCTV camera and other electronics data to prevent and detect crime within the Organization’s franchise area.
- General Supervision of the security team
- Develop training content and conduct company-wide security awareness training
- Ensure the security of NESCO assets to optimize efficiency and customer service
- Site inspection and audits
- Executive protection and security advice
- Mobilize team to accompany sales staff during cash drive
- Ensure random checks on markets to reduce energy theft
- Apprehend vandals and impersonators
- Liaise with relevant security agencies to ensure the safety of all staff
- Monitor NESCO facilities and ensure all security safety procedures are adhered to
- Developing, reviewing and ensuring implementation of security plans & budgets, programmes, standards, policies, and procedures.
- Working with the Legal/Compliance Team, or being independently responsible for ensuring the company complies with Local, National and Global Regulations and Standards, including in areas like privacy, health and safety
- Implementing and overseeing strategies to safeguard the Corporation and its assets, and assist in crisis management.
- Collaborating with the Health and safety Department in risk assessment and mitigation.
- Training & advising security professionals and other members of staff in security rules, policies & procedures and other security issues.
- Preparing security-related documents, reports, proposals, and tactical/strategic initiatives for the attention of Management.
- Conducting and supervising investigations, investigating security incidences and attending to court cases whenever required.
- Perform any other tasks as assigned from time to time by the Management.
- Supervising, directing, evaluating and coordinating staff of security Department and outsourced security personnel.
- Conducting periodic and unscheduled patrols of Corporation’s premises.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree (B.SC or H.N.D) in Social Sciences, Crime Management or any relevant field
- Professional certification is required
- Basic computer proficiency (MS Excel, Word, PowerPoint Outlook)
- Minimum of six (6) years’ experience in Security preferably in a related electricity industry
Attributes and Competencies
- Good relationships with law enforcement agencies or an ex – service man
- Swift decision-making skills
- Effective organizational skills
- Team working skills
- Emotional Intelligence skills
- Strong negotiating skills
- Analytical abilities
- Good knowledge of Plateau settlement areas.
- Problem solving skills
- Ability to work under pressure and multitask effectively
Method of Application
Eligible candidates meeting the required qualifications and experience for the vacant positions should submit their applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees to the following address;
- The Managing Director
- Nigerian Electricity Supply Corporation (Nigeria) Limited,
- 10 Barkin Ladi Road,
- P. O. Box 15, Bukuru, Jos South,
- Plateau State,
- Nigeria
Or send Electronic Copies to: E-Mail Address : nesconi@aol.com
Applicants are required to submit a single PDF document named ‘[Full Name] – [Job Position] – Application’.
Build your CV for free. Download in different templates.
Gmail
Yahoomail