Accounts Manager   at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Purpose of the Job 

• Responsible for engaging with customers and improving the existing relationship with them

Key Duties and Responsibilities

• The accounts Manager shall therefore be responsible, but not limited, for the following: 
• Create develop and maintain high quality relationships that include creative structuring of solutions that meets  customer needs 
• Manage an assigned portfolio of consumers, ensuring maximization of potential from each account 
• Ensure all customers complaints are escalated and resolved within agreed time frame 
• Improve existing customers database by deploying comprehensive KYCs and ensuring adequate completion 
• Operate as the focal point for all complaints specific to the customer 
• Review customer profile and promote any potential value-added services to the customer 
• Prepare periodic reports for the attention of the Lead, Customer Service 
• Perform any other tasks as assigned by the Lead, Customer Service

Minimum Educational & Professional Qualifications, Experience and Knowledge

• First degree or its equivalent in Business Administration, Social Science is required 
• Minimum of 3-5 years relevant work experience

Attributes and Competencies 

• Working knowledge of the entire utility billing, payment and collection process 
• Power network knowledge 
• Excellent understanding of the standards of the energy industry 
• Good Customer relationship management skill 
• Good understanding of the regulators policy 
• Problem Solving skills 
• Commercial insight