Floor Coordinator / Floor Manager at Skipper Eye-Q Hospital

Job Description

• Oversee daily operations on the hospital floor, ensuring efficient patient movement and workflow.
• Maintain cleanliness, orderliness, and adherence to hospital protocols.
• Coordinate with reception, clinical staff, and doctors to ensure timely patient check-ups and procedures.

Patient Handling Service Excellence:

• Ensure a seamless patient experience from entry to discharge.
• Address patient concerns and grievances effectively and escalate as necessary.
• Assist in patient counseling regarding appointments, follow-ups, and procedures.

Staff Coordination Supervision:

• Supervise and guide patient relationship executives, housekeeping, and support staff.
• Ensure all staff adhere to hospital policies and SOPs.
• Conduct briefings and assign daily tasks to the team.

Coordination with Medical and Non-Medical Departments:

• Liaise with doctors, optometrists, and other departments for smooth patient care.
• Ensure required medical equipment and materials are available and in good condition.
• Work with the optical, pharmacy, diagnostic labs, and other teams for smooth coordination.

Reporting Documentation:

• Maintain records of daily patient visits, appointments, and escalations.
• Prepare daily and weekly reports for management review.
• Ensure documentation and compliance with hospital standards.

Emergency Handling:

• Respond effectively to any medical or operational emergencies on the floor.
• Ensure that emergency protocols are followed.

Requirements

• Bachelor's degree in Hospital Administration / Healthcare Management / Hospitality Management or related field.
• 3+ years of experience in a hospital/clinic, hotels, or other healthcare setup in a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle stressful situations effectively.
• Proficiency in hospital management software and Microsoft Office.

Preferred Skills:

• Experience in an eye hospital or ophthalmology setup is a plus.
• Leadership qualities with problem-solving abilities.
• Patient-centric approach with a focus on service excellence.