Operations and Maintenance Supervisor (Distribution) at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Purpose of the Job 

• Responsible for the maintenance activities of electrical distribution systems, ensuring the reliability and efficiency of power delivery.

Key Duties and Responsibilities 

• The Maintenance Supervisor shall therefore be responsible, but not limited, for the following:
• Plan, coordinate, and oversee preventive and corrective maintenance of electrical distribution equipment, including transformers, circuit breakers, and switchgear 
• Respond promptly to system disturbances, outages, or emergencies by coordinating maintenance efforts to restore normal operations as quickly as possible
• Ensure all maintenance work is performed safely and in compliance with industry standards and regulations 
• Maintain accurate records of maintenance activities, equipment status, and incident
• Prepare and submit reports on maintenance performance, equipment reliability, and any corrective actions taken 
• Lead and manage a team of maintenance technicians, providing guidance, training, and performance evaluations
• Develop work schedules and assign tasks to ensure timely completion of maintenance activities
• Perform any other tasks as assigned by the Lead O&M

Minimum Educational & Professional Qualifications, Experience and Knowledge

• B.Eng or HND in an Engineering field + COREN accredited PGD + Masters in the same field
• Professional certifications in maintenance management or electrical systems are advantageous 
• 3 - 4 years of experience in electrical maintenance

Attributes and Competencies 

• Understanding of electricity regulations, policies, and energy loss prevention measures. 
• Knowledge of Electricity Regulations and Policies
• Proficiency in using maintenance management software and familiarity with SCADA systems
• Strong understanding of safety standards and regulatory requirements in the power industry
• 6. Metering Supervisor
• Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State 
• Purpose of the Job 
• Supervise and coordinate metering activities to ensure accuracy in customer metering, and resolution of technical and non-technical issues related to metering. Oversee pre-paid and post-paid metering operations, and ensure timely meter reading and reporting
• Key Duties and Responsibilities 
• The Metering Supervisor, shall therefore be responsible, but not limited for the following:
• Joint coordination of all customer metering activities 
• Develop weekly plans to guide field teams, address exceptions, and resolve customer complaints effectively.
• •Ensure to determine the right and adequate rating or capacity of customers’ meter before procurement and installation.
• Ensure investigation of customer metering complaints and provide technical comments on various investigations 
• Monitor and ensure resolution of technical and non-technical issues related to customer metering and deal with all cases of non-compliance
• Monitoring of meter installations 
• •Oversee periodic recertification and validation of customer meters to ensure accurate energy measurement and billing
• Ensure the accuracy of weekly/monthly reports 
• Ensure close liaison with pre-paid meters vendors and billing platform vendors 
• Perform random audit checks of installations to ensure adherence to quality standards 
• Ensure prompt distribution of bills
• Ensure compliance with quality assurance and occupational health and safety standards
• Prepare periodic reports for the attention of the Lead, Commercial 
• Perform any other tasks as assigned by the Lead, Commercial
• Minimum Educational & Professional Qualifications, Experience and Knowledge
• First degree in Electrical Engineering/ related fields or equivalent qualifications
• Minimum of 4-6 years’ experience in a similar role
• Attributes and Competencies 
• Understanding of electricity regulations, policies, and energy loss prevention measures.
• Proficient in data gathering, analysis, and reporting
• Customer Engagement and Support
• Supervisory and team management skills 
• Problem-solving and decision-making 
• Knowledge of meter installation and maintenance standards
• 7.  Complaint Resolution Officer
• Location 
• Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State 
• Purpose of the Job 
• The Complaint Resolution Officer is responsible for handling customer complaints, inquiries, and service requests with professionalism and efficiency
•  
• Key Duties and Responsibilities 
• The Complaint Resolution Officer shall therefore be responsible, but not limited, for the following:
• Identify and troubleshoot customer complaints, including billing disputes, power outages, and service quality 
• concerns, ensuring timely resolution 
• Build sustainable customer relationships through open and engaging interactions 
• Profile customers based on their queries and respond in line with best practices, ethics, and professionalism 
• Provide accurate, valid, and complete information while adhering to regulatory requirements 
• Handle complaints, provide appropriate solutions within defined time limits, and follow up to ensure resolution 
• Document all customer interactions using NESCO’s specified channels and escalate technical complaints to the appropriate field teams 
• Collaborate with field teams to track and resolve service disruptions or technical issues requiring onsite 
• intervention 
• Ensure compliance with electricity regulations, company policies, and service level agreements (SLAs) 
• Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach 
• Prepare periodic reports for the attention of the Call Centre Supervisor 
• Perform any other tasks as assigned by the Call Centre Supervisor
• Minimum Educational & Professional Qualifications, Experience and Knowledge
• Diploma or its equivalent in Business Administration or Social Science is required
•  0-3 years’ work experience in customer service roles
• Attributes and Competencies 
• Knowledge of Electricity Regulations and Distribution Policies 
• Strong Data Gathering and Analysis skills 
• Customer Support Proficiency 
• Technical Understanding of Power Distribution Systems (advantageous) 
• Strong Communication and Interpersonal Relations 
• Problem-Solving and Conflict Resolution Skills 
• Ability to manage multiple tasks
•  
• Transformer Maintenance Officer  
• Location 
• Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State 
• Purpose of the Job 
• Responsible for the inspection, maintenance, repair, and testing of electrical transformers within the power distribution network.Duties and Responsibilities
• Key Duties and Responsibilities 
• The Transformer Maintenance Officer shall therefore be responsible, but not limited, for the following:
• Conduct regular inspections of transformers to assess their condition and identify potential issues 
• Perform diagnostic tests, including insulation resistance testing, oil analysis, and thermal imaging, to evaluate 
• transformer health 
• Execute preventive maintenance tasks, such as cleaning, tightening connections, and replacing worn 
• components, to prolong transformer lifespan 
• Inspect and maintain transformer substation sites to identify and resolve technical problems, ensuring equipment 
• is tidy and in good working condition 
• Address and rectify faults or malfunctions in transformers promptly to minimize downtime 
• Installation of new transformers, ensuring compliance with technical specifications and safety standards 
• Adhere to all safety protocols and regulatory requirements during maintenance activities to ensure personal and 
• public safety 
• Maintain up-to-date knowledge of industry standards and best practices related to transformer maintenance 
• Maintain accurate records of maintenance activities, test results, and transformer performance data 
• Prepare detailed reports on maintenance work, including any issues encountered and corrective actions taken 
• for the attention of the Maintenance Supervisor 
• Perform any other tasks as assigned by the Maintenance Supervisor
•  
• Minimum Educational & Professional Qualifications, Experience and Knowledge
• First degree or Higher National Diploma (HND) in Electrical / Electronic Engineering or a related field 
• A postgraduate degree or any relevant professional qualification will be an added advantage 
• Minimum of 0-2 years of experience in electrical maintenance, with a focus on transformers and high-voltage 
• equipment 
•  
• Attributes and Competencies 
• In-depth knowledge of standard operating procedures, transformer operation, maintenance procedures, and 
• diagnostic testing methods 
• Strong knowledge of transformer installation and must have experienced the overhaul of transformers 
• Proficiency in interpreting electrical schematics, blueprints, and technical manuals 
• Familiarity with safety standards and regulations governing electrical maintenance work
•  
• Accounts Manager  
• Location 
• Location: NESCO (Nigeria) Limited’s Head Office, Bukuru. Plateau State 
• Purpose of the Job 
• Responsible for engaging with customers and improving the existing relationship with them
• Key Duties and Responsibilities
• The accounts Manager shall therefore be responsible, but not limited, for the following:
•  
• Create develop and maintain high quality relationships that include creative structuring of solutions that meets 
• customer needs 
• Manage an assigned portfolio of consumers, ensuring maximization of potential from each account 
• Ensure all customers complaints are escalated and resolved within agreed time frame 
• Improve existing customers database by deploying comprehensive KYCs and ensuring adequate completion 
• Operate as the focal point for all complaints specific to the customer 
• Review customer profile and promote any potential value-added services to the customer 
• Prepare periodic reports for the attention of the Lead, Customer Service 
• Perform any other tasks as assigned by the Lead, Customer Service
• Minimum Educational & Professional Qualifications, Experience and Knowledge
• First degree or its equivalent in Business Administration, Social Science is required 
• Minimum of 3-5 years relevant work experience
•  
• Attributes and Competencies 
• Working knowledge of the entire utility billing, payment and collection process 
• Power network knowledge 
• Excellent understanding of the standards of the energy industry 
• Good Customer relationship management skill 
• Good understanding of the regulators policy 
• Problem Solving skills 
• Commercial insight
• 10. SUPERVIOR SECURITY
• Location
• Location:  NESCO (Nigeria) Limited’s Head Office, Bukuru, Jos South, Plateau State
• Purpose of the Job
• Develop and enforce security policies that ensure the protection of NESCO’s assets and the safety of its employees while performing their duties, by implementing effective and cost-efficient security solutions
• Key Duties and Responsibilities
• The Supervisor Security shall therefore be responsible, but not limited, for the following:
• Coordinate the security operations, as well as manage, train, and assess the performance of the entire security personnel 
• Supervision of operational activities of security outfits working for the company. 
• Develop and implement security policies
• Analyze and use CCTV camera and other electronics data to prevent and detect crime within the Organization’s franchise area.  
• General Supervision of the security team 
• Develop training content and conduct company-wide security awareness training 
• Ensure the security of NESCO assets to optimize efficiency and customer service
• Site inspection and audits 
• Executive protection and security advice 
• Mobilize team to accompany sales staff during cash drive 
• Ensure random checks on markets to reduce energy theft 
• Apprehend vandals and impersonators 
• Liaise with relevant security agencies to ensure the safety of all staff 
•  Monitor NESCO facilities and ensure all security safety procedures are adhered to
• Developing, reviewing and ensuring implementation of security plans & budgets, programmes, standards, policies, and procedures.
• Working with the Legal/Compliance Team, or being independently responsible for ensuring the company complies with Local, National and Global Regulations and Standards, including in areas like privacy, health and safety
• Implementing and overseeing strategies to safeguard the Corporation and its assets, and assist in crisis management. 
• Collaborating with the Health and safety Department in risk assessment and mitigation.
• Training & advising security professionals and other members of staff in security rules, policies & procedures and other security issues.
• Preparing security-related documents, reports, proposals, and tactical/strategic initiatives for the attention of Management.
• Conducting and supervising investigations, investigating security incidences and attending to court cases whenever required.
• Perform any other tasks as assigned from time to time by the Management. 
• Supervising, directing, evaluating and coordinating staff of security Department and outsourced security personnel. 
• Conducting periodic and unscheduled patrols of Corporation’s premises. 
• Minimum Educational & Professional Qualifications, Experience and Knowledge
• First degree (B.SC or H.N.D) in Social Sciences, Crime Management or any relevant field 
• Professional certification is required 
• Basic computer proficiency (MS Excel, Word, PowerPoint Outlook)
• Minimum of six (6) years’ experience in Security preferably in a related electricity industry
• Attributes and Competencies
• Good relationships with law enforcement agencies or an ex – service man
• Swift decision-making skills
• Effective organizational skills
• Team working skills 
• Emotional Intelligence skills 
• Strong negotiating skills 
• Analytical abilities 
• Good knowledge of Plateau settlement areas.
• Problem solving skills 
• Ability to work under pressure and multitask effectively
• METHOD OF APPLICATION 
• Eligible candidates meeting the required qualifications and experience for the vacant positions should submit their applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees by Friday 5th January, 2026 to the following address; 
• The Managing Director
• Nigerian Electricity Supply Corporation (Nigeria) Limited,
• 10 Barkin Ladi Road,
• P. O. Box 15, Bukuru, Jos South,
• Plateau State,
• Nigeria
• Or send Electronic Copies to: E-Mail Address : nesconi@aol.com
• Applicants are required to submit a single PDF document named ‘[Full Name] – [Job Position] – Application’.