Job Vacancies at Ivee Consulting Limited

A Civil Engineer, or Licensed Civil Engineer, is responsible for overseeing the design and construction of roads, bridges, waterways, sewage treatment plants and other types of infrastructure. Their duties include using software programs to design structural blueprints, adhering to construction laws and environmental constraints and visiting construction sites to monitor the building process.

The Civil Engineer is responsible for designing and supervising infrastructure projects. They ensure each project is feasible by analyzing local and environmental impacts and making sure that they can be completed on time within the budget restrictions. Other duties and responsibilities may include:

• Analyzing survey reports, long-range plans, maps and other data to design new projects
• Considering budget, regulations and environmental hazards during risk-analysis stage
• Preparing material, equipment and labor cost estimates and confirming costs are within the budget
• Forecasting design and construction timeline
• Completing and submitting all permit applications to the appropriate agencies and ensuring projects are compliant throughout the design and construction stages
• Overseeing soil testing to establish soil strength and building feasibility
• Using design software to create project drawings and renderings
• Managing repair and maintenance of infrastructure projects

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The front desk receptionist is the first point of contact for customers, guests, and walk-ins. They perform various functions, including providing clerical and customer support duties.

The front desk receptionist job description consists of the following major tasks, duties, and responsibilities:

• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
• Maintains employee and department directories as a guide for directing visitors
• Offers beverage to guests where necessary
• Schedules meetings and travel for executives, as well as appointments for customers
• Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
• Contributes to team effort when required
• Operates telephone switchboard; answers and transfers calls to appropriate units
• Takes messages and communicates them to appropriate enquirers
• Handles outgoing mails; sorts and distributes incoming mails
• Responsible for placing outgoing calls and conference calls as needed
• Drafts, reviews, and proofreads office documents
• Responsible for basic data entry as assigned
• Maintains and stocks basic office supplies
• Responsible for operating and maintaining office machines, including printers, copiers, and fax
• Ensures compliance with company rules and regulations in the reception area.

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A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma