Field Force Personnel at Best Service Raya

Key Responsibilities

• Visit dealers, partners, and customers to support aftersales and service operations. 
• Coordinate device pickup and delivery activities. 
• Build and maintain strong relationships with dealers and business partners. 
• Promote company repair and aftersales services in the market. 
• Follow up on pending cases, customer complaints, and escalations. 
• Ensure proper documentation and reporting of field activities. 
• Support achievement of SLA, TAT, and customer satisfaction targets. 
• Provide market feedback and competitor insights to management. 

Requirements

• Previous experience in field operations, sales support, or aftersales service. 
• Good communication and relationship management skills. 
• Basic knowledge of smartphones and mobile device services. 
• Ability to work independently and manage multiple locations. 
• Proficiency in Microsoft Office and reporting.