Job Opportunities at Echolab Radiology and Laboratory Services

Description 
Manage and monitor branch staff:

• Assist the HR Department in recruiting and select staff as required according to HR policies and procedures and the departmental budget.
• Answer and/or refer any queries from employees in respect of leave matters and complete any administrative tasks as needed.
• Plan and approve leave allocation, allocation of time off, duty rosters, training, accreditation, safety officer appointment and arrange for relief staff when required in the copy of the RM.
• Identify training needs of relevant staff and record the training needs according to the relevant policies and procedures.
• Ensure all staff has access to PPE and that all staff comply and wear PPE at all times when they are performing their duties.

Perform operational management Tasks:

• Identify and solve operational problems such as: TAT, Quality problems, breach in discipline, noncompliance with policies and procedures and negligence or transcription errors when needed according to relevant work instruction / SOP.
• Ensures spooling and actioning of pending using LMS daily, weekly, and monthly.
• Communicate repeat results to doctors/wards and explain non – conformances when required.
• Monitor printing, sorting, and delivery of routes daily.
• Liaise with supply chain monthly according to departmental needs using organisational tools (SAP).

Generate Management Report:

• Monthly branch consumption report on SAP
• Monitoring weekly consumption on SAP
• Collation of referrals and printing of bills for credit insurance
• Weekly operations report for the Regional Manager

Financial Management:

• Verify all overtime claims and shift; standby and overtime allowances on a monthly basis according to relevant work instruction/SOP.
• Monitor the materials management of the department according to days-on-hand and other relevant Materials Management reports.
• Compile a budget monthly according to departmental requirements and send through to CFO for approval.
• Monitor branch expenses and productivity according to the monthly financial reports.

Maintain Good Client Relations:

• Monitor the number of complaints received from internal and external clients and take corrective action when needed.
• Assist internal and external clients with problems and queries daily to ensure client satisfaction.
• Assist the Pathologist/Radiologist with client visits to promote services and good client relations.
• Immediately escalate any customer complaints to the Sales team and document these non-conformances for QAD.

Requirements

• Minimum of B.Sc in Medical Laboratory Science or any related field.
• Minimum of 4 years experience in Similar Job Role
• Excellent Leadership & People Management Skills
• Excellent communication and interpersonal skills
• Problem Solving skills

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Job Description

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
• Co-ordination of Guest Relation duties and activities
• Client registration - collect and input all necessary data from the client.
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with safety, health, and quality standard.
• Maintain registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Processing orders, forms, applications, and requests.
• Performs other general administrative tasks as directed by line manager.

Requirements

• Minimum of B.Sc Degrees in Management Science or similar fields
• Minimum of one year experience in similar job role.
• Attention to detail and skill in proper patient identification.
• Time management
• Excellent communication skills
• Ability to connect with several types of patients.