Customer Relations Officer at Echolab Radiology and Laboratory Services

Job Description

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
• Co-ordination of Guest Relation duties and activities
• Client registration - collect and input all necessary data from the client.
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with safety, health, and quality standard.
• Maintain registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Processing orders, forms, applications, and requests.
• Performs other general administrative tasks as directed by line manager.

Requirements

• Minimum of B.Sc Degrees in Management Science or similar fields
• Minimum of one year experience in similar job role.
• Attention to detail and skill in proper patient identification.
• Time management
• Excellent communication skills
• Ability to connect with several types of patients.