Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals.
The Company currently operates in 25 states in Nigeria including the Federal Capital Territory- Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.
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Job Summary
The Innovation Manager is responsible for driving and managing the company’s innovation initiatives, from idea generation to project execution. This role involves developing and implementing an innovation strategy that aligns with the company’s long-term goals, fostering a culture of creativity, and overseeing the entire innovation pipeline. The Innovation Manager will lead cross-functional teams, coordinate ideation sessions, and manage the development and incubation of high-potential ideas.
Job Details
- Understands the long-term strategy of the company and aligns the innovation strategy by identifying the Strategic Search Fields where all innovative opportunities fall.
- Farms the idea discovery process by planning, managing, and running ideation sessions with several innovation teams within the company.
- Sets up and coordinates a cross-functional team that drive innovation in the organization.
- Responsible for implementing and improving the innovation framework.
- Maintains and drives the innovation pipeline by driving participation from the entire organization.
- Works with several innovation teams to develop new concepts by supporting in conducting research, feasibility studies, and building up pitch decks.
- Plans and executes an annual innovation event, Innov8 Fest, to evaluate and select the best innovation ideas in the pipeline.
- Runs and manages a 3-month incubation program to progress selected ideas through problem and solution validation towards the launch of an MVP.
- Helps the innovation teams to prepare the necessary documentation to handover the business to operations.
Requirements
- Bachelor’s degree in business, Engineering, or a related field.
- An MBA or a similar discipline is a plus.
- 5+ years of experience in innovation, product management, or strategy within the FinTech sector or financial services.
- Excellent leadership, management and project management skills with strong attention to detail.
- Excellent communication skills – written, and verbal.
- Proficient in building excellent presentations/pitch decks
- Ability to engage with and influence internal and external stakeholders at a high level.
- Be able to work within a multi-disciplinary team.
- Strong Problem Solving & Analytical Skills
- Familiar with design thinking, lean startup, and agile methodologies.
- Change and Project Management: Ability to effectively plan and monitor the development of new business ideas. Manages the adoption of new innovations, working with stakeholders to integrate changes effectively.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
The Business Process Auditor is responsible for evaluating the efficiency and effectiveness of the organization's business processes and controls. This role involves designing and executing audit plans to assess operational risks, identify potential weaknesses, and ensure compliance with IIA standards. Through in-depth reviews of business functions, operations, and processes, the Business Process Auditor assesses the adequacy of internal controls and ensures adherence to regulatory standards, including IFRS and COSO principles. Key responsibilities include documenting findings in detailed audit reports, presenting insights to management, and collaborating to develop action plans to address identified risks. The Business Process Auditor also provides guidance on process improvements and monitors the implementation of audit recommendations, contributing to the organization’s continuous improvement efforts. This role requires strong analytical skills and a proactive approach to enhancing operational efficiency and regulatory compliance across the organization.
Job Details
Audit Planning and Execution
- Develop and execute internal audit plans and programs in accordance with IIA standards.
- Conduct risk assessments to identify areas of potential risk and vulnerability.
- Perform audits of business operations, processes, and functions to evaluate the adequacy and effectiveness of internal controls.
Compliance and Regulatory Adherence
- Ensure compliance with IFRS and COSO principles.
- Review financial statements, accounting records, and other financial documents for accuracy and regulatory compliance.
Reporting and Communication
- Document audit findings, observations, and recommendations in detailed audit reports.
- Communicate audit results to management and stakeholders.
- Collaborate with management to develop action plans to address audit findings.
Continuous Improvement
- Provide advisory services on internal control best practices and process improvements.
- Monitor the implementation of audit recommendations to ensure timely resolution.
- Participate in special projects and investigations as assigned.
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Professional certification (e.g., CIA, ACA, ACCA, DipIFR) is preferred.
- Minimum of 3 years of experience in internal audit, risk management, or a related field, preferably in the financial sector.
- Prior experience working in the financial sector in Nigeria.
- Familiarity with Nigerian financial regulations and compliance requirements.
COMPETENCIES REQUIREMENTS:
Technical:
- Strong understanding of internal control frameworks, audit methodologies, IFRS, and COSO principles.
- Excellent analytical and problem-solving skills.
- Strong communication and report-writing skills.
Behavioural:
- Ability to work independently and as part of a team.
- High level of integrity and ethical standards.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
We are looking for suitable candidates to fill this role. The role holder will be responsible for the development, management, and optimization of products within the Product and Partnership department. It plays a key role in executing product strategies, coordinating with cross-functional teams, and ensuring products meet market demands and customer needs.
Job Details
Product Strategy Execution:
- Implement product strategies and roadmaps aligned with Credit Direct's business goals.
- Conduct market research to understand customer needs and market trends.
- Collaborate with stakeholders to gather requirements and prioritize product features.
- Oversee the product development lifecycle, from ideation to launch.
- Work closely with engineering, design, and marketing teams to ensure product success.
- Serve as Project Manager for the Product Development Process to ensure timely delivery and launch to market at the approved quality level.
- Manage product backlogs and ensure timely delivery of product milestones.
Stakeholder Collaboration:
- Communicate product plans and updates to internal and external stakeholders.
- Gather and incorporate feedback from customers, partners, and team members.
- Build and maintain strong relationships with key stakeholders.
Product Launch:
- Support the development and implement the “Go-to-Market” strategy and plan working with relevant stakeholders.
- Provide and support product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
- Coordinate product releases with the marketing, sales, development, and support teams.
- Respond to queries on product, its capabilities and usage.
Product & Project Management :
- Following the approved project plan, manage the product to profitability and good positioning in the market.
- Engage stakeholder periodically and present strategies, findings, and projected goals for product improvement.
- Continuously research updates on technology trends, competitor products, and market changes to determine how they impact the product roadmap and how they drive innovation.
- Explore new ways of improving existing services and products as a way of increasing profitability.
- Communicate product status, key issues, and launch plans to all stakeholders across the organization, including the executive team.
- Conduct and document user acceptance test and provide relevant insights for business decision.
- Analyse metrics to ensure fast iteration and high quality for the product.
- Work closely with a cross functional team including engineers, product designers, business intelligence analysts, and domain experts to deliver product outcomes and impact.
- Oversee product implementation to ensure alignment with approved roadmap, corporate objectives, and continued relevance to current or changing customer, market or industry needs or position.
Performance Monitoring and Optimization:
- Monitor product performance using key performance indicators (KPIs).
- Analyse product data to identify areas for improvement.
- Implement changes based on data-driven insights and feedback.
- Stay updated with industry trends and best practices.
- Foster a culture of innovation and continuous improvement within the product team.
- Provide training and mentorship to junior team members as needed.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Project Management, Computer Science, Engineering, or a related field.
- Relevant postgraduate/master’s degree or Additional certifications in product management is an added advantage
- Minimum of 3-5 years of experience in business analysis, technology project management, product management, preferably in financial services, fintech or technology.
- Proven track record of successfully managing products from conception to launch.
- Proficiency in product management methodologies and tools.
- Experience in Payments, working with Card Networks or Banking partners.
- Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
- Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management.
COMPETENCIES REQUIREMENTS:
Technical:
- Business Development
- Data Analysis
- Financial Analysis
- Loan management
- Product Development
- Product Management
- Project Management
- Quality Assurance
- UX & UI Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
We are seeking a motivated Sales Associate to join our team. The ideal candidate will play a key role in supporting the sales team to achieve targets by actively participating in lead generation, customer engagement, and maintaining a smooth sales process. Reporting to the Team Lead, Sales, the Sales Associate will engage with potential customers, respond to inquiries, and assist in closing sales. This role is crucial to driving growth and delivering an exceptional customer experience within our lending services.
Job Details
Customer Engagement, Lead Generation and Follow-Up:
- Systematically review assigned territory to ensure prospects are contacted on a prescribed, periodic basis.
- Engage with potential customers to understand their personal loan needs and provide information about product offerings.
- Conduct initial needs assessments and guide customers through the loan application process.
- Maintain a high level of customer service and professionalism in all interactions.
- Generate leads through various channels, including phone calls, emails, and social media.
- Follow up on leads provided by the marketing team and convert them into sales opportunities.
- Track and manage leads using the CRM system, ensuring timely and accurate updates.
Sales Support:
- Assist the sales team in preparing sales presentations, proposals, and other customer-facing materials.
- Contact customers and follow-up on fund utilization.
- Schedule and coordinate sales meetings, calls, and follow-up activities.
- Provide administrative support to the sales team, including data entry, report generation, and documentation management.
- Assist in the preparation of regular reports on sales activities, performance metrics, and customer feedback.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Provide insights and recommendations to the Lead, Sales based on analysis.
Product Knowledge, Compliance and Documentation:
- Develop a deep understanding of personal loan products, features, and benefits.
- Assist prospect in the successful completion of loan applications and details of required documentation e.g., KYC requirements.
- Stay updated on industry trends, competitor products, and regulatory changes.
- Participate in training sessions and workshops to enhance product knowledge and sales skills.
- Ensure all sales activities comply with internal policies, procedures, and regulatory requirements.
- Accurately complete and maintain all required documentation and records.
- Assist in the audit and review of sales processes to ensure compliance and accuracy.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field
- Minimum of 1-5 years of experience in sales or customer service, preferably in the financial services industry.
- Proven experience in lead generation and customer engagement.
- Proficiency in using CRM software and Microsoft Office Suite.
COMPETENCIES REQUIREMENTS:
Technical:
- Sales Management
- Loan management
- Business Development
- Customer Relationship Management
- Customer Service
- Data Analysis
- Operational Tools Efficiency
- Financial Analysis
- Market Research and Consumer Behaviour
- Quality Assurance
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Communication written & verbal
- Stakeholder Management
- Analytical Thinking
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
We are looking to fill this role with a suitable candidate. The role holder will be responsible for supporting IT governance, quality assurance, and strategic planning activities within the organization. This role involves conducting audits, ensuring compliance with IT policies and standards, and assisting in the development and implementation of governance frameworks and quality assurance processes.
Job Details
Quality Assurance & Governance Support:
- Support the development and implementation of quality assurance policies, procedures, and standards.
- Conduct QA audits and assessments to ensure compliance with quality standards.
- Assist in the testing of IT systems and applications to identify and resolve defects.
- Assist in the development, implementation, and maintenance of IT governance frameworks.
- Ensure compliance with IT policies, standards, and regulatory requirements.
- Monitor and report on IT governance metrics and performance indicators.
Risk Management:
- Assist in identifying and assessing IT risks, and developing strategies to mitigate them.
- Support the implementation and maintenance of IT risk management frameworks and practices.
- Monitor and report on IT risk management activities and outcomes.
- Maintain accurate records of IT governance and QA activities, audits, and assessments.
- Generate regular reports on governance, QA metrics, and risk management activities.
Training Support:
- Provide training and support to IT staff on governance, quality assurance, and risk management practices.
- Promote a culture of continuous improvement and adherence to best practices within the IT department.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., ITIL, CISA, ISO 9001) are an added advantage.
- Minimum of 2-5 years of experience in IT governance, quality assurance, or a similar role.
- Experience in conducting audits, assessments, and compliance activities.
- Strong understanding of IT governance frameworks and quality assurance methodologies.
COMPETENCIES REQUIREMENTS:
Technical:
- Cloud Computing
- Cybersecurity Management
- Data Analysis
- Database Management
- Digital Transformation
- Information Security Management
- IT Application Support
- IT Governance and Compliance
- IT Infrastructure Management
- IT Service Management (ITSM)
- Mobile Device Management
- Network Administration
- Programming and Scripting
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
We are looking for a Lead, Financial Reporting & Analysis. The role holder will be responsible for overseeing the financial reporting process, ensuring accuracy, compliance, and timely delivery of financial statements. This role involves managing the preparation and analysis of financial reports, coordinating with various departments, and implementing best practices in financial reporting.
Job Details
Financial Reporting & Analysis:
- Oversee the preparation and delivery of accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.
- Conduct detailed financial analysis to support management decision-making.
- Identify trends, variances, and areas for improvement in financial performance.
- Prepare financial reports and presentations for senior management and stakeholders.
- Work closely with the accounting, finance, and other departments to gather necessary information for financial reporting.
- Support the CFO in financial planning, budgeting, and forecasting activities.
- Communicate and explain accounting issues and evolving accounting guidance to the management team.
- Coordinate with internal and external auditors during financial audits.
- Assist in the coordination of annual audit and quarterly review activities of external auditors.
- Manage communications with external auditors on external financial statements and accounting issues to ensure auditor agreement with company decisions on accounting disclosures, and issues.
- Identify and implement improvements in financial reporting processes and systems.
- Leverage technology to enhance efficiency and accuracy in financial reporting.
- Support month-end and year-end closing.
Compliance and Control:
- Ensure compliance with relevant accounting standards (e.g., GAAP, IFRS) and regulatory requirements.
- Supervise international accounting and issue identification and resolution.
- Create, implement and maintain comprehensive worldwide accounting policy documents to improve clarity and consistency
- Implement and maintain reporting procedures to comply with internal control requirements.
- Perform continuous assessment of the close process and process re-engineering to reduce the timing to close the financial period.
- Ensure adherence to internal financial policies and controls.
- Implement and maintain robust financial reporting processes and controls.
- Monitor and ensure timely identification and compliance with evolving accounting guidance, provide regulatory interpretations and prepare technical memorandums that document issues in a clear, logical and comprehensive manner.
- Stay updated with changes in accounting regulations and ensure compliance.
Team Management:
- Lead, mentor, and develop the financial reporting team.
- Foster a culture of excellence, continuous improvement, and collaboration within the team.
- Ensure the team has the necessary resources and tools to perform effectively.
Requirements
- Bachelor’s degree in Accounting, Finance, or a related field.
- Certified Public Accountant (CPA) or equivalent professional qualification is preferred. i.e., ICAN, ACCA, IFRS 9
- Minimum of 5-7 years of experience in financial reporting, accounting, or a related role.
- Proven track record of managing financial reporting processes in a financial institution.
- Strong knowledge of accounting principles and financial reporting standards (GAAP, IFRS).
COMPETENCIES REQUIREMENTS:
Technical:
- Financial Accounting & Reporting
- Budgeting & Forecasting
- Financial Analysis
- Data Analysis
- Treasury and Liquidity Management
- Investor Relations
- Regulatory Compliance
- Tax Management
- Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT) Compliance
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
We are looking to fill the role of Senior Cloud Engineer. The role holder will be responsible for the strategic planning, implementation, and management of the organization’s IT infrastructure and cloud services. This role ensures the reliability, security, and scalability of the IT infrastructure to support business operations and growth.
Job Details
Cloud Infrastructure Management, Automation & Scripting:
- Design, deploy, and manage cloud infrastructure using platforms such as AWS, Azure, or Google Cloud.
- Ensure the scalability, reliability, and performance of cloud services.
- Implement and manage cloud security measures and compliance controls.
- Develop and implement automation scripts to streamline cloud and system operations.
- Utilize tools such as Terraform, Ansible, or similar for infrastructure as code (IaC) practices.
- Automate repetitive tasks and processes to improve efficiency and reduce errors.
System Administration, Disaster Recovery & Business Continuity:
- Manage and maintain on-premises and cloud-based servers, including installation, configuration, and troubleshooting.
- Perform regular system updates, patches, and backups to ensure system integrity and availability.
- Monitor system performance and optimize resources to meet business needs.
- Develop and maintain disaster recovery plans and procedures for cloud and on-premises systems.
- Ensure data protection and recovery capabilities to minimize downtime and data loss.
- Conduct regular disaster recovery drills and tests.
Technical support & Troubleshooting:
- Provide advanced technical support for cloud and system-related issues.
- Troubleshoot and resolve complex system and network problems.
- Work closely with other IT teams to diagnose and resolve technical issues.
- Provide technical guidance and training to junior team members.
Security and Compliance:
- Implement and enforce security best practices for cloud and on-premises systems.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with regulatory requirements and industry standards
- Maintain detailed documentation of cloud and system configurations, processes, and procedures.
- Generate regular reports on system performance, incidents, and maintenance activities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are an added advantage.
- Minimum of 5-7 years of experience in cloud and system engineering.
- Proven experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Strong background in system administration and infrastructure management.
- Proficiency in cloud infrastructure design, deployment, and management.
- Expertise in system administration, including Linux and Windows servers.
- Strong scripting and automation skills (e.g., Python, PowerShell, Bash).
- Knowledge of networking concepts and technologies.
COMPETENCIES REQUIREMENTS:
Technical:
- Cloud Computing
- Cybersecurity Management
- Data Analysis
- Database Management
- Digital Transformation
- Information Security Management
- IT Application Support
- IT Governance and Compliance
- IT Infrastructure Management
- IT Service Management (ITSM)
- Mobile Device Management
- Network Administration
- Programming and Scripting
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
We’re looking for a Visual Identity Associate to strengthen our brand’s visual presence and ensure consistency across all touchpoints. This role involves creating and maintaining visual assets, refining design guidelines, and collaborating with cross-functional teams to bring the brand’s aesthetic to life. The ideal candidate will have a keen eye for detail, a deep understanding of brand storytelling, and the ability to craft visuals that resonate with our audience and align with our brand identity.
Job Details
Brand Asset Creation and Management
- Design and develop brand assets, including logos, icons, typography, and templates for both digital and print use.
- Organize and manage a central repository of brand assets to ensure easy access and consistency across teams.
Design Consistency and Brand Guidelines
- Create and maintain brand guidelines that outline visual standards, ensuring consistency in color, typography, and design elements across all materials.
- Collaborate with marketing and product teams to ensure visuals align with brand guidelines and messaging
Cross-Functional Collaboration
- Work closely with internal teams to create visuals that enhance brand storytelling and support various campaign objectives.
- Support sales and customer experience teams with tailored visuals that align with brand standards.
Quality Control and Design Review
- Review all visual content produced by internal and external teams to ensure it meets brand guidelines and maintains quality.
- Provide feedback and guidance to uphold visual standards and enhance brand perception.
Trend Monitoring and Innovation
- Stay updated on design trends, tools, and best practices to keep the brand visually relevant and appealing.
- Suggest new design approaches and innovations that elevate the brand’s visual identity.
Design Adaptation
Ability to provide design in different formats needed by external agencies.
Requirements
- Bachelor's Degree (BSc)
- Professional certification or completion of relevant design courses
- Minimum of 5 years of work experience
COMPETENCIES REQUIREMENTS:
Technical:
- Advanced skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for creating and editing brand assets.
- Strong understanding of typography, layout, and visual hierarchy for creating balanced, on-brand designs.
- Knowledge of digital design formats (e.g., web, social media, mobile) and print production processes to ensure quality across mediums.
- Basic knowledge of motion graphics or video editing (After Effects, Premiere Pro) for creating animated assets or short videos.
- Experience in creating, maintaining, and updating brand guidelines and design systems for internal and external use.
Behavioral:
- Exceptional attention to detail, ensuring consistency and accuracy across all visual assets and brand materials.
- A creative mindset with the ability to bring fresh, innovative ideas to brand visuals and storytelling.
- Ability to adjust designs to suit different platforms, mediums, and campaign needs, ensuring flexibility while maintaining brand integrity.
- Strong collaboration skills for working with cross-functional teams and clearly articulating design concepts and feedback.
- Ability to manage multiple design projects, meet deadlines, and prioritize tasks in a fast-paced environment
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioral Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
We’re looking for a Video Production Associate to enhance our brand’s visual storytelling through high-quality video content. This role involves producing, editing, and optimizing videos for various platforms, supporting brand, product, and campaign objectives. The ideal candidate will be skilled in all aspects of video production and bring creativity and technical expertise to bring our brand’s narrative to life.
Job Details
Video Production and Editing
- Produce and edit engaging videos, including promotional, tutorial, and social media content.
- Work with raw footage to craft a cohesive story that aligns with brand guidelines and objectives.
Story Boarding and Scriptwriting
- Collaborate with content and marketing teams to develop scripts and storyboards for video projects.
- Translate concepts into visual narratives that effectively communicate the brand message.
Lighting and Sound set up
- Manage basic lighting, sound, and camera setup for in-house video shoots, ensuring high production quality.
- Adjust lighting and sound in post-production to enhance the overall quality.
Asset Organization and Management
- Organize and manage video assets, including footage, audio files, and project files for easy access and future use.
- Maintain an organized archive of completed projects for reference and reuse.
Platform Optimization
- Edit videos for various platforms (YouTube, Instagram, LinkedIn), optimizing format, length, and subtitles for each platform.
- Ensure all video content adheres to platform specifications and best practices.
Performance Tracking and Analysis
- Track and analyze video performance metrics (views, watch time, engagement) to assess effectiveness.
- Use insights to refine video strategies and improve future content.
Requirements
- Bachelor's Degree (BSc)
- Professional certification or completion of relevant design courses
- Minimum of 4 years of work experience
COMPETENCIES REQUIREMENTS:
Technical:
- Proficiency in Adobe Premiere Pro and Final Cut Pro for comprehensive editing capabilities.
- Familiarity with Adobe After Effects for creating motion graphics and animations.
- Knowledge of basic animation to enhance visual storytelling.
- Experience with Adobe Audition or Audacity for sound editing and enhancement.
- Ability to work with audio levels, remove background noise, and optimize sound quality.
- Experience with DSLR or mirrorless cameras for high-quality video capture.
- Knowledge of lighting equipment and techniques to achieve desired video quality.
- Proficiency in Adobe Media Encoder or similar tools for converting and optimizing video files across formats and resolutions.
- Knowledge of file compression techniques to maintain quality while reducing file size.
Behavioural:
- Ensuring accuracy in editing, color correction, and audio quality to meet high production standards.
- Ability to conceptualize and execute engaging visual narratives that align with brand values and goals.
- Strong communication skills for working with cross-functional teams, sharing ideas, and incorporating feedback.
- Strong collaboration skills for working with cross-functional teams and clearly articulating design concepts and feedback.
- Ability to manage multiple design projects, meet deadlines, and prioritize tasks in a fast-paced environment
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
We are looking for a Senior Application Support Engineer. The role holder will be responsible for the maintenance, support, and optimization of enterprise applications within the organization. This role ensures that applications run smoothly, efficiently, and securely, providing technical support and troubleshooting for end-users.
Job Details
Application Maintenance and Support:
- Provide technical support for enterprise applications, resolving issues and minimizing downtime.
- Monitor application performance and ensure applications are running optimally.
- Implement and manage application upgrades, patches, and enhancements.
- Diagnose and resolve application-related issues, providing timely support to end-users.
- Work closely with other IT teams to identify and address the root causes of application problems.
- Maintain a log of all support requests and resolutions for future reference.
- Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
- Collaborate with the development and database team members to deploy and support new applications, features, application updates, patches, and new releases, ensuring minimal disruption to end-users.
- Communicate effectively with stakeholders to understand their needs and provide appropriate support.
- Participate in regular team meetings to discuss ongoing issues and improvements.
- Maintain detailed documentation of application configurations, processes, and procedures.
- Generate reports on application performance, support requests, and issue resolutions.
- Provide regular updates to the Head of Enterprise Application and Database Support.
User Support and Training:
- Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
- Provide end-user training as needed.
- Develop and update user manuals and training materials.
- Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
- Conduct training sessions to ensure users are proficient with enterprise applications.
System Monitoring and Performance Tuning:
- Monitor application systems to ensure optimal performance and availability.
- Proactively perform regular system checks and maintenance to prevent issues.
- Optimize application configurations and settings to improve performance.
- Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related.
- Relevant certifications (e.g., ITIL, Microsoft Certified: Azure Administrator) are added advantages
- Minimum of 3-7 years of experience in application support or a similar role.
- Proven experience in supporting enterprise applications in a financial institution or similar environment.
- Experience with troubleshooting and resolving complex application issues. Strong knowledge of enterprise application platforms (e.g., ERP, CRM).
COMPETENCIES REQUIREMENTS:
Technical:
- Cloud Computing
- Cybersecurity Management
- Data Analysis
- Database Management
- Digital Transformation
- Information Security Management
- IT Application Support
- IT Governance and Compliance
- IT Infrastructure Management
- IT Service Management (ITSM)
- Mobile Device Management
- Network Administration
- Programming and Scripting
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
The Budget and Management Accountant is responsible for preparing and analyzing financial reports to provide management with clear insights into the financial performance of various business segments. This role involves developing and coordinating the annual budget in collaboration with departments, preparing forecasts that adapt to changes in the business environment, and tracking performance against budget and forecast to recommend actions for achieving financial goals. As a business partner, the Budget and Management Accountant advises different business segments with data-driven insights, supporting strategic initiatives and key business decisions. Additionally, they are responsible for assessing and enhancing accounting processes, continuously leveraging technology to streamline financial workflows and improve efficiency. This role plays a critical part in ensuring alignment of financial planning with the organization's strategic objectives.
Job Details
Financial Reporting & Analysis:
- Prepare and analyze financial reports to provide management with a clear view of financial performance of business segments within the organization.
Budget & Forecasting:
- Develop and coordinate the annual budget in collaboration with all departments.
- Prepare regular forecasts, adjusting for changes in the business environment or operational performance.
- Track performance against budget and forecast, identifying trends and recommending actions to achieve financial objectives.
- Assist in the preparation of long-term financial plans that align with the organization’s strategic goals.
Business Partnering:
- Act as a financial advisor to different business segments providing insights to support strategic initiatives and business decisions.
- Support management with data-driven recommendations for investments, cost reductions, and operational improvements.
System and Process Improvement:
- Continuously assess and improve accounting processes and financial reporting systems for efficiency and accuracy.
- Continuously leverage technology to streamline financial workflows.
Requirements
- B.Sc in accounting, finance, economics and other related courses.
- ACA (in view will also be considered).
- Minimum of 4 years Experience.
COMPETENCIES REQUIREMENTS:
Technical:
- Knowledge of International Financial Reporting Standards (IFRS)
- Intermediate Excel Skills
- Experience in using accounting software for data entry, reporting, and analysis.
- Proficiency in interpreting financial statements, preparing management reports, and conducting variance analysis.
Behavioral:
- Ability to interpret complex data, identify trends, and make connections to support informed decision-making.
- Precision in analysing financial data and preparing reports, ensuring accuracy and reliability in all outputs.
- Capability to identify financial issues, investigate root causes, and propose effective solutions to improve processes or resolve discrepancies.
- Skill in clearly communicating financial insights to both financial and non-financial stakeholders, adapting messaging to the audience
- Ability to manage multiple tasks effectively, prioritize work to meet deadlines.
- Eagerness to identify areas for improvement, suggest innovative solutions, and take ownership of projects beyond assigned duties.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
The Database Administrator is responsible for maintaining, optimizing, and supporting the organization’s databases to ensure their reliability, security, and performance. This role is critical in supporting various business applications and functions by ensuring databases are robust, secure, and efficient to meet organizational needs.
Job Details
Database Administration, Backup and Recovery:
- Install, configure, and maintain database systems (e.g., SQL Server, Oracle, MySQL).
- Monitor database performance, implement performance tuning, and optimize queries.
- Ensure database availability, reliability, and security.
- Implement and manage database backup and recovery processes.
- Perform regular backups and restore operations as needed.
- Develop and maintain disaster recovery plans for databases.
Security Management:
- Implement and enforce database security policies and procedures.
- Manage user access and permissions to ensure data security and compliance.
- Conduct regular security audits and vulnerability assessments.
- Maintain detailed documentation of database configurations, processes, and procedures.
- Generate reports on database performance, incidents, and maintenance activities.
- Keep records of all support requests and resolutions.
Troubleshooting and Support:
- Provide technical support for database-related issues.
- Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
- Troubleshoot and resolve database problems in a timely manner.
- Collaborate with application and infrastructure teams to resolve issues.
- Work with other developers to debug and fix major application issues.
Performance Monitoring and Optimization:
- Monitor database performance and identify bottlenecks.
- Perform performance tuning and query optimization.
- Utilize monitoring tools to proactively identify and address issues.
- Plan and execute database upgrades and patch installations.
- Ensure compatibility and stability of databases after upgrades.
- Test and validate patches before deployment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., Oracle Certified Professional, Microsoft Certified: Azure Database Administrator) are an added advantage
- Minimum of 2-5 years of experience in database administration or a similar role.
- Proven experience in managing and supporting databases in a financial institution or similar environment.
- Experience with performance tuning and query optimization.
- Strong knowledge of database systems (e.g., SQL Server, Oracle, MySQL).
- Proficiency in database backup and recovery processes.
COMPETENCIES REQUIREMENTS:
Technical:
- Cloud Computing
- Cybersecurity Management
- Data Analysis
- Database Management
- Digital Transformation
- Information Security Management
- IT Application Support
- IT Governance and Compliance
- IT Infrastructure Management
- IT Service Management (ITSM)
- Mobile Device Management
- Network Administration
- Programming and Scripting
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for evaluating the creditworthiness of new and existing customers, conducting financial analysis, and making recommendations for credit approval or denial. This role involves assessing credit applications, analysing financial statements, and ensuring compliance with credit policies.
Job Details
Credit Evaluation and Financial Analysis:
- Analyse credit applications to determine the creditworthiness of applicants.
- Review financial statements, credit reports, and other relevant data to assess risk.
- Conduct thorough credit analysis and prepare detailed credit reports and recommendations.
- Perform financial statement analysis to evaluate the financial health of borrowers.
- Calculate key financial ratios and assess the borrower’s ability to repay the loan.
- Identify potential risks and recommend appropriate risk mitigation strategies.
- Work closely with the sales and business development teams to gather necessary information for credit assessments.
- Communicate credit decisions and provide explanations to relevant stakeholders.
- Support the Lead, Credit Management in developing and implementing credit policies and procedures.
Compliance and Documentation:
- Prepare credit approval memos and present findings to the Lead, Credit Management.
- Ensure all credit evaluations and recommendations adhere to the institution’s credit policies and risk appetite.
- Monitor and follow up on pending credit applications and decisions.
- Ensure compliance with all relevant regulatory requirements and internal policies.
- Maintain accurate and up-to-date credit files and documentation.
- Assist in the preparation for internal and external audits related to credit risk management.
Portfolio Monitoring:
- Monitor the performance of existing credit portfolios and identify any emerging risks.
- Conduct periodic reviews of borrowers’ financial conditions and update credit ratings as necessary.
- Assist in the management of delinquent accounts and recommend actions to mitigate potential losses.
Requirements
- Bachelor’s degree in Finance, Business Administration, Accounting or a related field
- Minimum of 2-5 years of experience in credit analysis or a related field within the financial services industry
COMPETENCIES REQUIREMENTS:
Technical:
- Business Continuity and Disaster Recovery Management
- Data Analysis
- Financial Analysis
- Loan management
- Quality Assurance
- Risk Management
- Customer Service
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Communication written & verbal
- Stakeholder Management
- Analytical Thinking
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for contacting delinquent customers to collect overdue payments and manage past-due accounts within Credit Direct. This role involves handling inbound and outbound collection calls, negotiating payment plans, and maintaining accurate records of all interactions.
Job Details
Collections Calls & Customer Interaction:
- Conduct inbound and outbound calls to customers with overdue accounts.
- Use effective communication and negotiation skills to secure payment arrangements.
- Follow up on promises to pay and payment arrangements to ensure compliance.
- Handle customer inquiries regarding their accounts and provide accurate information.
- Resolve disputes and complaints in a professional and empathetic manner.
- Educate customers on the consequences of non-payment and encourage timely payments.
- Use credit bureau, background checks and other information to locate, create and manage a list of people who have not made payments according to severity of delinquency.
- Inform clients of overdue accounts and amount currently owed and utilize computer systems to handle skip tracing.
- Offer advice or refer customers to debt counsellors.
Payment Negotiation:
- Assess customers’ financial situations and propose suitable payment solutions.
- Negotiate payment plans and settlements within the institution’s guidelines.
- Record and track payment commitments and follow up as necessary.
Documentation, Compliance and Reporting:
- Coordinate with other departments, such as Customer Service and Legal, to resolve complex cases.
- Maintain accurate and up-to-date records of all collection activities and customer interactions.
- Ensure all customer information is correct, including phone numbers and addresses account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes etc.
- Initiate repossession proceedings or hand over account to the recovery team that specializes in debt collection.
- Purge records if debt has been satisfied and report satisfied debts to credit bureaus.
- Purge records from deceased people.
- Prepare and submit regular reports on collection activities and results.
- Ensure data entry into the collections management system is accurate and timely.
- Adhere to all relevant laws, regulations, and internal policies during collection activities.
- Ensure compliance with the institution’s code of conduct and ethical standards.
- Stay updated on changes in collection laws and industry best practices.
Customer Relations:
- Develop strategies to manage customer relationships during the collections process.
- Implement customer-friendly approaches to collections while ensuring recovery goals are met.
- Handle escalated customer complaints and disputes effectively.
- Work closely with other departments, such as Risk Management, Customer Service, and Legal, to align collections and recovery strategies.
- Coordinate with external collection agencies and legal firms as needed.
- Participate in cross-functional projects and initiatives to support organizational goals.
- Review and use independent discretion, within granted authority, to approve recovery requests, and field visit requests.
- Research and respond to team members’ issues, complaints and escalated calls.
- Establish and maintain client relationships (internal and external) providing world class service for every transaction and interaction.
Requirements
- High National Diploma or equivalent (Associate or Bachelor’s degree in Finance, Business Administration, or a related field preferred
- At least 1 - 4 years’ experience in a similar role within the financial services industry.
- Experience in the consumer lending sector is preferred.
- Experience in tele-collections or call center environments is an added advantage.
COMPETENCIES REQUIREMENTS:
Technical:
- Business Continuity and Disaster Recovery Management
- Data Analysis
- Financial Analysis
- Loan management
- Quality Assurance
- Risk Management
- Customer Service
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for managing and executing strategies to recover overdue payments from delinquent accounts within Credit Direct. This role involves negotiating repayment plans, handling complex cases, and ensuring compliance with regulatory requirements.
Job Details
Debt Recovery:
- Ensure timely follow up and resolution of accounts receivable balances.
- Contact delinquent customers to recover overdue payments through phone calls, emails, and other communication methods.
- Negotiate repayment plans and settlements within the institution’s guidelines.
- Follow up on payment commitments to ensure compliance.
- Resolve customer disputes and complaints in a professional and empathetic manner.
- Educate customers on the consequences of non-payment and encourage timely payments.
- Develop and maintain positive relationships with customers to facilitate recovery efforts.
- Prepare and submit regular reports on recovery activities and results to the Head of Collections and Recovery.
- Analyse recovery performance data to identify trends and areas for improvement.
- Implement improvements based on analysis and feedback.
Case Management :
- Handle complex recovery cases, including those that require legal action or involvement of external collection agencies.
- Maintain detailed records of all recovery activities and customer interactions.
- Monitor and manage a portfolio of delinquent accounts to minimize credit losses.
- Work closely with the collections team and other departments, such as Legal and Customer Service, to resolve complex cases.
- Coordinate with external collection agencies and legal firms as needed.
- Participate in team meetings and contribute to process improvement discussions.
Compliance and Ethical Standards:
- Ensure all recovery activities comply with relevant laws, regulations, and internal policies
- Implement and maintain robust controls to manage risks associated with debt recovery.
- Conduct regular audits and reviews to ensure adherence to compliance standards.
- Maintain accurate and up-to-date records of all recovery activities and customer interactions.
- Adhere to all relevant laws, regulations, and internal policies during collection activities.
- Ensure compliance with the institution’s code of conduct and ethical standards.
- Stay updated on changes in collection laws and industry best practices.
Requirements
- Bachelor’s degree in Finance, Business Administration, or a related field
- At least 2 – 4 years’ experience in a similar role within the Financial services industry.
- Proven track record of managing successful recovery operations.
- Experience in the consumer lending sector is an added advantage.
COMPETENCIES REQUIREMENTS:
Technical:
- Business Continuity and Disaster Recovery Management
- Data Analysis
- Financial Analysis
- Loan management
- Quality Assurance
- Risk Management
- Customer Service
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Communication written & verbal
- Stakeholder Management
- Analytical Thinking
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for overseeing the development and management of key products within the Product and Partnership department. It is a critical role in defining product vision, strategy, and roadmaps, and ensuring successful product execution.
Job Details
Product Strategy and Planning:
- Develop and implement product strategies aligned with business goals and customer needs.
- Define and communicate product vision, strategy, and roadmaps.
- Conduct market research and competitive analysis to identify opportunities and threats.
- Lead the end-to-end product development process, from concept to launch.
- Continuously engage with development team to make sure that product requirements are understood.
- Collaborate with cross-functional teams, including engineering, design, marketing, and sales to deliver high-quality products.
- Ensure timely delivery of high-quality products that meet market requirements and customer expectations.
- Serve as Project Manager for the Product Development Process to ensure timely delivery and launch to market at the approved quality level.
Stakeholder Management:
- Engage with internal and external stakeholders to gather feedback and requirements.
- Present product plans and updates to senior management and other stakeholders.
- Build strong relationships with key partners and customers.
Product Launch:
- Develop and implement the “Go-to-Market” strategy and plan working with relevant stakeholders.
- Provide product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
- Coordinate product releases with the marketing, sales, development, and support teams.
- Develop the structure for new customer onboarding, personalisation process and getting hands-on with the products to ensure customers satisfaction
- Respond to queries on product, its capabilities and usage.
Product & Project Management :
- Following the approved project plan, manage the product to profitability and good positioning in the market.
- Engage stakeholder periodically and present strategies, findings, and projected goals for product improvement.
- Continuously research updates on technology trends, competitor products, and market changes to determine how they impact the product roadmap and how they drive innovation.
- Explore new ways of improving existing services and products as a way of increasing profitability.
- Communicate product status, key issues, and launch plans to all stakeholders across the organization, including the executive team.
- Drive collaboration between software engineering, design, marketing, legal and business development teams to build cross-functional consensus.
- Define and analyse metrics to ensure fast iteration and high quality for the product.
- Conduct and document user acceptance test and provide relevant insights for business decision.
- Work closely with a cross functional team including engineers, product designers, business intelligence analysts, and domain experts to deliver product outcomes and impact.
- Oversee product implementation to ensure alignment with approved roadmap, corporate objectives, and continued relevance to current or changing customer, market or industry needs or position.
Performance Monitoring and Optimization:
- Monitor product performance using key performance indicators (KPIs).
- Analyse product data to identify areas for improvement and drive continuous optimization.
- Implement changes based on data-driven insights and feedback.
Team Management:
- Mentor and guide junior product managers and other team members.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Provide training and development opportunities for team members.
Requirements
- Bachelor’s degree in business administration, Marketing, Project Management, Computer Science, Engineering, or a related field.
- Relevant postgraduate/master’s degree, certifications in product management is an added advantage
- Minimum of 5-7 years of experience in business analysis, technology project management, product management, preferably in financial services, fintech or technology.
- Proven track record of successfully launching and managing products.
- High proficiency in product management techniques and methodologies.
- Possess quality understanding of business application software architecture
- Experience in Payments, working with Card Networks or Banking partners.
- Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
- Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management.
- Solid track record in implementation and completion of project. In addition to achieving success in product market fit.
COMPETENCIES REQUIREMENTS:
Technical:
- Business Development
- Data Analysis
- Financial Analysis
- Loan management
- Product Development
- Product Management
- Project Management
- Quality Assurance
- UX & UI Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for managing and expanding the portfolio of high-net-worth clients, driving loan sales, enhancing client relationships, and delivering tailored financial solutions to meet the unique needs of HNI clients.
Job Details
Client Relationship Management:
- Build and maintain strong relationships with high-net-worth clients to drive loyalty and repeat business.
- Conduct regular meetings with HNI clients to understand their financial needs and provide tailored loan solutions.
- Address and resolve client issues and concerns promptly to ensure high levels of satisfaction.
- Prepare and present regular reports on HNI sales performance, market trends, and business activities.
- Analyse data to identify areas for improvement and implement corrective actions as needed.
- Provide insights and recommendations to the Head, Personal Loans, based on analysis.
Sales and Business Development:
- Develop and implement strategies to achieve personal loan sales targets for HNI clients.
- Identify and pursue new business opportunities within the HNI segment.
- Collaborate with the sales and marketing teams to create targeted campaigns and initiatives.
- Conduct market research and analysis to stay informed about industry trends and competitive landscape.
- Develop strategies to enhance market presence and competitive positioning of personal loan products for HNI clients.
- Identify and capitalize on new market opportunities.
Portfolio Management Assistance :
- Oversee the HNI loan portfolio, ensuring quality and profitability.
- Monitor and manage the performance of the HNI loan portfolio, including risk assessment and mitigation.
- Ensure compliance with internal policies and regulatory requirements.
Team Management:
- Lead and manage the HNI sales team, providing guidance and support to achieve business objectives.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster a culture of excellence, collaboration, and continuous improvement within the team.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Relevant professional certifications or Master’s degree is an added advantage.
- Minimum of 5-7 years in sales management, preferably in personal loans or financial services, with a focus on high-net-worth clients.
- Proven track record of achieving sales targets and managing client relationships.
- High proficiency in sales techniques and customer relationship management.
COMPETENCIES REQUIREMENTS:
Technical:
- Sales Management
- Loan management
- Business Development
- Customer Relationship Management
- Customer Service
- Data Analysis
- Operational Tools Efficiency
- Financial Analysis
- Market Research and Consumer Behaviour
- Quality Assurance
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for providing excellent customer service by handling inbound and outbound customer interactions. This role involves addressing customer inquiries, resolving issues, and providing information about products and services.
Job Details
Customer Interaction & Issue Resolution:
- Handle inbound and outbound calls, emails, and chat interactions from customers.
- Provide accurate and timely information about products, services, and policies.
- Assist customers with inquiries, complaints, and issues, ensuring a positive customer experience.
- Strive to meet or exceed customer satisfaction and quality assurance standards.
- Handle customer interactions with professionalism and empathy.
- Make outbound, and answer inbound calls, to track customer satisfaction index and help prequalify leads.
- Review abandoned calls and place call-backs to customers who waited long in the queue or called multiple times without success.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Gather and report customer feedback to help improve services and products.
- Resolve customer issues effectively and efficiently.
- Escalate complex issues to the Contact Centre Resolution Officer or Supervisor as needed.
- Follow up with customers to ensure their issues are fully resolved.
Data Entry & Documentation:
- Accurately document customer interactions and transactions in the CRM system.
- Maintain detailed records of customer complaints, inquiries, and feedback.
- Update customer information as necessary.
Team Collaboration & Performance:
- Work collaboratively with team members to achieve contact centre goals.
- Attend QA and other organizational trainings to keep abreast of updates within Credit Direct.
- Participate in team meetings and training sessions.
- Support new team members by sharing knowledge and best practices.
- Meet performance targets, including call handling time, customer satisfaction, and resolution rates.
- Adhere to contact centre protocols and guidelines.
Requirements
- Ordinary National/High National Diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Previous experience in a customer service role, preferably in a contact centre environment.
- Experience with CRM systems and contact centre software is an advantage.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using computers and navigating various software applications.
- Ability to handle stressful situations calmly and effectively.
COMPETENCIES REQUIREMENTS:
Technical:
- Business Development
- Customer Experience Management
- Customer Relationship Management
- Customer Service
- Data Analysis
- Financial Analysis
- Market Research and Consumer Behaviour
- Quality Assurance
- Sales Management
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Communication written & verbal
- Stakeholder Management
- Analytical Thinking
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for ensuring the highest quality standards in customer service and operational processes within the customer experience and collections team.
Job Details
Quality Monitoring:
- Regularly monitor and evaluate customer interactions across various channels (phone, email, chat, etc.) to ensure adherence to quality standards and procedures.
- Use quality monitoring tools and techniques to assess performance and identify areas for improvement.
- Analyze and score customer service interactions and collections agent based on predefined criteria.
- Provide detailed feedback to customer service representatives and collection representatives on their performance.
- Identify training needs and opportunities for skill enhancement.
- Prepare and present regular reports on quality assurance findings and performance metrics.
- Send daily evaluation reports to the team copying their supervisors.
- Prepare monthly, quarterly and annual Quality Assurance reports with documentations.
- Conduct root cause analysis of issues identified during quality assessments and suggest corrective actions.
- Track the implementation and effectiveness of improvement initiatives.
Compliance, Standards and Improvement:
- Develop standard response templates for email queries and collections communications.
- Develop necessary scripts for customer engagement and update them periodically (as required).
- Review general communications to be sent to external customers/prospects for standardization.
- Check that interactions are properly documented
- Evaluate the communication process to ensure it conforms to standards.
- Ensure compliance with internal policies, procedures, and regulatory requirements.
- Stay updated on industry best practices and incorporate them into the quality assurance process.
- Identify trends and patterns in customer interactions and service delivery.
- Recommend and implement process improvements to enhance service quality and efficiency.
- Collaborate with the Team Lead Quality Assurance and Head, Collections & Recovery to develop and update quality assurance guidelines and procedures.
Training Support and Collaboration:
- Knowledge Hub development and Management - Gather all relevant information regarding the organization, unit’s processes and activities and create a knowledge hub that would house these details for easy access by the teams while attending to customers.
- Update information contained in the hub daily/when required.
- Develop training manuals/materials to address gaps identified during evaluations and deliver trainings to tele-units’ staff.
- Set test questions to assess the product knowledge of the tele-units’ staff, deploy tests monthly (last week of every month) and share test results and answers with team members.
- Participate in the development and delivery of training programs for customer service representatives.
- Schedule and provide ongoing coaching sessions with the teams to give real time feedback on gaps identified and support to ensure adherence to quality standards.
- Obtain direct feedback from the team on factors affecting performance and proffer solutions or escalate appropriately
- Assist in creating training materials and documentation.
- Work closely with the customer experience team and other departments to address quality-related issues.
- Participate in quality assurance meetings and strategy sessions.
- Support the Team Lead Quality Assurance and Head, Collections & Recovery in various quality assurance initiatives and projects.
Requirements
- Bachelor’s degree in business administration, Quality Management, or a related field
- Minimum of 2-3 years of experience in a quality assurance role, preferably in a customer service or financial institution environment.
- Proven experience in quality monitoring and performance evaluation.
- Proficiency in using quality monitoring tools and software
COMPETENCIES REQUIREMENTS:
Technical:
- Business Development
- Customer Experience Management
- Customer Relationship Management
- Customer Service
- Data Analysis
- Financial Analysis
- Market Research and Consumer Behaviour
- Quality Assurance
- Sales Management
Behavioral:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Responsible for providing high-level administrative and operational support to the MD/CEO, ensuring smooth and efficient operations within the executive office. This role involves managing the MD/CEO’s schedule, coordinating meetings, handling correspondence, and facilitating communication between the MD/CEO and internal and external stakeholders.
Job Details
Administrative Support:
- Manage the MD/CEO’s calendar, including scheduling appointments, meetings, and travel arrangements.
- Prepare, review, and organize documents, reports, presentations, and correspondence for the MD/CEO.
- Handle confidential information with utmost discretion and professionalism.
- Serve as the primary point of contact between the MD/CEO and internal/external stakeholders.
- Screen and manage incoming communications, including emails, phone calls, and mail.
- Draft and respond to correspondence on behalf of the MD/CEO as needed.
- Arrange and manage the MD/CEO’s travel itineraries, including flights, accommodations, and transportation.
- Prepare travel-related documents and ensure timely submission of travel expenses.
- Support the Technical Assistant in research and data analysis with special projects assigned by the MD/CEO
- Support with tracking progress and prepare status reports for the MD/CEO.
- Support the Technical Assistant with coordination with various divisions/ departments to gather information and support project execution.
Office Coordination & Management:
- Organize and coordinate executive meetings, including preparing agendas, materials, and minutes.
- Ensure follow-up on action items and decisions made in meetings.
- Assist in the preparation of board meeting materials and presentations.
- Maintain an organized and efficient executive office environment.
- Ensure office supplies are stocked and equipment is functioning properly.
- Manage expense reports and budgets related to the executive office.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field
- Minimum of 5 years of experience as an executive assistant or in a similar administrative role supporting senior executives.
- Experience in the financial services or consumer lending industry is an added advantage
COMPETENCIES REQUIREMENTS:
Technical:
- Benefit Realization Management (BRM)
- Business Operating Model Management
- Business Process Management
- Change Management
- Data Analysis
- Digital Transformation
- Financial Analysis
- Market Research and Consumer Behaviour
- Performance Management
- Project Management
- Strategy Management
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking*
- Communication written & verbal
- Stakeholder Management
- Developing Others*
- Analytical Thinking
- Leading Change*
- Managing Risk
- Service Orientation
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
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Job Summary
Supports the Head of Research and Business Intelligence by conducting thorough research and analysis to provide insights that inform strategic decision-making. This role involves collecting, analysing, and interpreting data on markets, competitors, and customers to identify trends, opportunities, and risks. The Research Analyst plays a crucial role in producing high-quality reports and presentations that guide Credit Direct’s strategic initiatives.
Job Details
Data Collection and Analysis:
- Conduct detailed research on market trends, industry developments, competitors, and customer behaviour.
- Collect and analyse data from various sources, including surveys, databases, and industry reports.
- Use statistical methods and software tools to analyse data and generate insights.
- Provide data-driven insights and recommendations to support strategic planning and decision-making.
- Assist in the development of business intelligence reports and dashboards.
- Collaborate with other departments to ensure research aligns with organizational goals and priorities.
- Monitor and report on industry trends, market conditions, and competitor activities.
- Update and maintain research databases and knowledge repositories.
- Stay informed about advancements in research methodologies and tools.
Reporting and Support:
- Prepare comprehensive research reports, summaries, and presentations.
- Present findings to senior management and stakeholders in a clear and concise manner.
- Visualize data using charts, graphs, and other presentation tools to effectively communicate insights.
- Work closely with the Head of Research and Business Intelligence to align research activities with strategic objectives.
- Engage with stakeholders to understand research needs and deliver relevant insights.
- Foster effective communication within the research team and across departments.
Requirements
- B.Sc degree in Business Administration, Economics, Data Science, Statistics, or a related field
- 2-4 years of experience in research, data analysis, or a related field.
- Experience in the financial industry is an added advantage.
- Proficiency in statistical analysis and data visualization tools (e.g., Excel, SPSS, Tableau) is an added advantage.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
go to method of application »
Job Summary
Supporting the Project Manager in the planning, execution, and monitoring of projects. This role involves conducting data analysis, preparing reports, and ensuring that project activities are aligned with organizational goals. The Project Management Analyst will assist in maintaining project documentation, tracking project metrics, and supporting the project team with administrative and analytical tasks.
Job Details
Project Management Support :
- Collect, analyze, and interpret project data to support decision-making.
- Prepare and maintain detailed project reports, dashboards, and presentations.
- Track key performance indicators (KPIs) and project metrics to monitor progress and performance.
- Assist in the development and updating of project plans, schedules, and budgets.
- Support the Project Manager in coordinating project activities and tasks.
- Help with the preparation of project documentation, including status reports, meeting minutes, and project plans.
- Manage project documentation and ensure all records are accurate and up-to-date.
- Assist in organizing project meetings, including scheduling, agenda preparation, and follow-up.
- Provide general administrative support to the project team as needed.
Project Performance Monitoring:
- Monitor project timelines and milestones to ensure timely completion.
- Assist in evaluating project performance against objectives and goals.
- Provide regular updates on project status to the Project Manager and stakeholders.
- Identify potential project risks and issues and assist in developing mitigation strategies.
- Maintain a risk and issue log to ensure proactive management and resolution
Team & Stakeholder Support:
- Collaborate with project team members to gather information and support project activities.
- Communicate project updates and information to relevant stakeholders.
- Foster effective communication and collaboration within the project team
- Liaising with internal and external customers and stakeholders, as required and directed by the Project Manager.
Requirements
- B.Sc degree in Business Administration, Project Management, Engineering, or a related field.
- 2-4 years of experience in project management, business analysis, or a related field.
- Previous experience in supporting project management activities is preferred.
- Knowledge of project management tools.
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
Method of Application
Use the link(s) below to apply on company website.
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