Team Lead, Administration at a Real Estate Company

We are seeking a highly organized, detail-oriented, and experienced professional to join our team as Team Lead, Administration. This role is critical to ensuring operational efficiency, effective client documentation, and strong alignment across departments. If you are a results-driven administrator with strong leadership abilities and a passion for organizational excellence, we invite you to apply.

Key Responsibilities

• Serve as the institutional memory of the organization by developing and maintaining systems for record retention, protection, retrieval, transfer, and disposal.
• Liaise with the sales team and internal departments to ensure accurate and timely completion of operational documentation for product sales and client contracts.
• Interface with the client relations team on all client transactions to ensure smooth communication and documentation flow.
• Manage the end-to-end handover process for housing units, ensuring accuracy, coordination, and client satisfaction.
• Create, update, and maintain comprehensive client portfolios and documentation.
• Monitor, track, and report available and occupied units across all company projects.
• Oversee the allocation of housing units and ensure compliance with company processes.
• Foster and maintain strong client relationships in collaboration with the client relations team.
• Manage finishing schedules and share them with relevant stakeholders for alignment.
• Track operational deadlines and issue reminders to responsible parties.
• Ensure all transactions comply with internal policies, due diligence processes, legal requirements, and regulatory standards.
• Support and engage Independent Marketers by providing up-to-date product information.
• Perform any other duties assigned by the Management.

Required Competencies

• Strong administrative and organizational skills with the ability to manage documentation and office operations efficiently.
• Excellent communication skills (written and verbal).
• Strong interpersonal and networking skills.
• Demonstrated leadership abilities and the capacity to inspire trust and coordination across teams.
• Proficiency in Microsoft Office applications (Word, Excel, Access).
• Sound business writing, reporting skills, and the ability to multitask under pressure.
• High sense of professionalism, confidentiality, and adherence to organizational processes.
• Ability to work independently and collaboratively within a team.
• Strong judgment, impartiality, and compliance with policies and guidelines.

Required Qualifications

• Bachelor’s degree in Business Administration, Economics, or any related field. A Master’s degree is an added advantage.
• Minimum of seven (7) years of relevant administrative experience.
• Minimum of three (3) years in a supervisory or team lead role.