Senior Product Manager at Credit Direct Limited

Job Summary

Responsible for overseeing the development and management of key products within the Product and Partnership department. It is a critical role in defining product vision, strategy, and roadmaps, and ensuring successful product execution.

Job Details

Product Strategy and Planning:

• Develop and implement product strategies aligned with business goals and customer needs.
• Define and communicate product vision, strategy, and roadmaps.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Lead the end-to-end product development process, from concept to launch.
• Continuously engage with development team to make sure that product requirements are understood.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales to deliver high-quality products.
• Ensure timely delivery of high-quality products that meet market requirements and customer expectations.
• Serve as Project Manager for the Product Development Process to ensure timely delivery and launch to market at the approved quality level.

Stakeholder Management:

• Engage with internal and external stakeholders to gather feedback and requirements.
• Present product plans and updates to senior management and other stakeholders.
• Build strong relationships with key partners and customers.

Product Launch:

• Develop and implement the “Go-to-Market” strategy and plan working with relevant stakeholders.  
• Provide product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
• Coordinate product releases with the marketing, sales, development, and support teams.
• Develop the structure for new customer onboarding, personalisation process and getting hands-on with the products to ensure customers satisfaction
• Respond to queries on product, its capabilities and usage.

Product & Project Management :

• Following the approved project plan, manage the product to profitability and good positioning in the market. 
• Engage stakeholder periodically and present strategies, findings, and projected goals for product improvement.
• Continuously research updates on technology trends, competitor products, and market changes to determine how they impact the product roadmap and how they drive innovation. 
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Communicate product status, key issues, and launch plans to all stakeholders across the organization, including the executive team.
• Drive collaboration between software engineering, design, marketing, legal and business development teams to build cross-functional consensus.
• Define and analyse metrics to ensure fast iteration and high quality for the product.
• Conduct and document user acceptance test and provide relevant insights for business decision.
• Work closely with a cross functional team including engineers, product designers, business intelligence analysts, and domain experts to deliver product outcomes and impact.
• Oversee product implementation to ensure alignment with approved roadmap, corporate objectives, and continued relevance to current or changing customer, market or industry needs or position.

Performance Monitoring and Optimization:

• Monitor product performance using key performance indicators (KPIs).
• Analyse product data to identify areas for improvement and drive continuous optimization.
• Implement changes based on data-driven insights and feedback.

Team Management:

• Mentor and guide junior product managers and other team members.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Provide training and development opportunities for team members.

Requirements

• Bachelor’s degree in business administration, Marketing, Project Management, Computer Science, Engineering, or a related field.
• Relevant postgraduate/master’s degree, certifications in product management is an added advantage
• Minimum of 5-7 years of experience in business analysis, technology project management, product management, preferably in financial services, fintech or technology.
• Proven track record of successfully launching and managing products.
• High proficiency in product management techniques and methodologies.
• Possess quality understanding of business application software architecture 
• Experience in Payments, working with Card Networks or Banking partners.
• Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
• Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management.
• Solid track record in implementation and completion of project. In addition to achieving success in product market fit.

COMPETENCIES REQUIREMENTS:

Technical:

• Business Development
• Data Analysis
• Financial Analysis 
• Loan management 
• Product Development
• Product Management 
• Project Management 
• Quality Assurance 
• UX & UI Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.