Database Support Officer at Credit Direct Limited

Job Summary

The Database Administrator is responsible for maintaining, optimizing, and supporting the organization’s databases to ensure their reliability, security, and performance. This role is critical in supporting various business applications and functions by ensuring databases are robust, secure, and efficient to meet organizational needs.

Job Details

Database Administration, Backup and Recovery:

• Install, configure, and maintain database systems (e.g., SQL Server, Oracle, MySQL).
• Monitor database performance, implement performance tuning, and optimize queries.
• Ensure database availability, reliability, and security.
• Implement and manage database backup and recovery processes.
• Perform regular backups and restore operations as needed.
• Develop and maintain disaster recovery plans for databases.

Security Management:

• Implement and enforce database security policies and procedures.
• Manage user access and permissions to ensure data security and compliance.
• Conduct regular security audits and vulnerability assessments.
• Maintain detailed documentation of database configurations, processes, and procedures.
• Generate reports on database performance, incidents, and maintenance activities.
• Keep records of all support requests and resolutions.

Troubleshooting and Support:

• Provide technical support for database-related issues.
• Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
• Troubleshoot and resolve database problems in a timely manner.
• Collaborate with application and infrastructure teams to resolve issues.
• Work with other developers to debug and fix major application issues.

Performance Monitoring and Optimization:

• Monitor database performance and identify bottlenecks.
• Perform performance tuning and query optimization.
• Utilize monitoring tools to proactively identify and address issues.
• Plan and execute database upgrades and patch installations.
• Ensure compatibility and stability of databases after upgrades.
• Test and validate patches before deployment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., Oracle Certified Professional, Microsoft Certified: Azure Database Administrator) are an added advantage
• Minimum of 2-5 years of experience in database administration or a similar role.
• Proven experience in managing and supporting databases in a financial institution or similar environment.
• Experience with performance tuning and query optimization.
• Strong knowledge of database systems (e.g., SQL Server, Oracle, MySQL).
• Proficiency in database backup and recovery processes.

COMPETENCIES REQUIREMENTS:

Technical:

• Cloud Computing
• Cybersecurity Management 
• Data Analysis
• Database Management
• Digital Transformation
• Information Security Management​
• IT Application Support ​
• IT Governance and Compliance
• IT Infrastructure Management
• IT Service Management (ITSM)
• Mobile Device Management 
• Network Administration
• Programming and Scripting
• Project Management 
• Quality Assurance 
• Regulatory Compliance
• Software Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.