Sales Team Lead, HNI at Credit Direct Limited

Job Summary

Responsible for managing and expanding the portfolio of high-net-worth clients, driving loan sales, enhancing client relationships, and delivering tailored financial solutions to meet the unique needs of HNI clients.

Job Details

Client Relationship Management:

• Build and maintain strong relationships with high-net-worth clients to drive loyalty and repeat business.
•  Conduct regular meetings with HNI clients to understand their financial needs and provide tailored loan solutions.
• Address and resolve client issues and concerns promptly to ensure high levels of satisfaction.
• Prepare and present regular reports on HNI sales performance, market trends, and business activities.
• Analyse data to identify areas for improvement and implement corrective actions as needed.
• Provide insights and recommendations to the Head, Personal Loans, based on analysis.

Sales and Business Development:

• Develop and implement strategies to achieve personal loan sales targets for HNI clients.
• Identify and pursue new business opportunities within the HNI segment.
• Collaborate with the sales and marketing teams to create targeted campaigns and initiatives.
• Conduct market research and analysis to stay informed about industry trends and competitive landscape.
• Develop strategies to enhance market presence and competitive positioning of personal loan products for HNI clients.
• Identify and capitalize on new market opportunities.

Portfolio Management Assistance :

• Oversee the HNI loan portfolio, ensuring quality and profitability.
• Monitor and manage the performance of the HNI loan portfolio, including risk assessment and mitigation.
• Ensure compliance with internal policies and regulatory requirements.

Team Management:

• Lead and manage the HNI sales team, providing guidance and support to achieve business objectives.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Relevant professional certifications or Master’s degree is an added advantage.
• Minimum of 5-7 years in sales management, preferably in personal loans or financial services, with a focus on high-net-worth clients.
• Proven track record of achieving sales targets and managing client relationships.
• High proficiency in sales techniques and customer relationship management.

COMPETENCIES REQUIREMENTS:

Technical:

• Sales Management
• Loan management 
• Business Development
• Customer Relationship Management 
• Customer Service 
• Data Analysis
• Operational Tools Efficiency
• Financial Analysis 
• Market Research and Consumer Behaviour
• Quality Assurance

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.