IT Governance and QA Analyst at Credit Direct Limited

Job Summary

We are looking to fill this role with a suitable candidate. The role holder will be responsible for supporting IT governance, quality assurance, and strategic planning activities within the organization. This role involves conducting audits, ensuring compliance with IT policies and standards, and assisting in the development and implementation of governance frameworks and quality assurance processes.

Job Details

Quality Assurance & Governance Support:

• Support the development and implementation of quality assurance policies, procedures, and standards.
• Conduct QA audits and assessments to ensure compliance with quality standards.
• Assist in the testing of IT systems and applications to identify and resolve defects.
• Assist in the development, implementation, and maintenance of IT governance frameworks.
• Ensure compliance with IT policies, standards, and regulatory requirements.
• Monitor and report on IT governance metrics and performance indicators.

Risk Management:

• Assist in identifying and assessing IT risks, and developing strategies to mitigate them.
• Support the implementation and maintenance of IT risk management frameworks and practices.
• Monitor and report on IT risk management activities and outcomes.
• Maintain accurate records of IT governance and QA activities, audits, and assessments.
• Generate regular reports on governance, QA metrics, and risk management activities.

Training Support:

• Provide training and support to IT staff on governance, quality assurance, and risk management practices.
• Promote a culture of continuous improvement and adherence to best practices within the IT department.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CISA, ISO 9001) are an added advantage.
• Minimum of 2-5 years of experience in  IT governance, quality assurance, or a similar role.
• Experience in conducting audits, assessments, and compliance activities.
• Strong understanding of IT governance frameworks and quality assurance methodologies.

COMPETENCIES REQUIREMENTS:

Technical:

• Cloud Computing
• Cybersecurity Management 
• Data Analysis
• Database Management
• Digital Transformation
• Information Security Management​
• IT Application Support ​
• IT Governance and Compliance
• IT Infrastructure Management
• IT Service Management (ITSM)
• Mobile Device Management 
• Network Administration
• Programming and Scripting
• Project Management 
• Quality Assurance 
• Regulatory Compliance
• Software Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.