Latest Jobs at Go!Twentysix

Location: Victoria Island, Lagos
Reports to: Functionally toTeam Lead, Customer Service Support & Delivery, and Administratively to Team Lead, Special Duties/Administration & HRBusiness Partner.

Job Description

• Opportunity to rapidly grow and earn fantastic bonuses/rewards in one of Nigeria's fastest-growingtech-driventransportmanagement companies.
• This is a front-line role - 85% remote work and 15% on-site with Hours of Work (4 am - 12noon, each day)
• The ideal candidate is expected to own a laptop & mobile phone (Company shall provide resources for data & airtime)
• The candidate will be responsible for handling and processing all inbound/incoming calls, complaints, requests, etc from the Drivers, existing & prospecting Customers, General Enquiries, etc, and handshake with the Team Lead, Customer Service Support & Delivery.

Responsibilities
The Candidate is expected to:

• Provide exceptional above board satisfying customer service & support - Serves as the first point of contact for Drivers, Customers, etc seeking clarifications, and or assistance over the phone or email
• Perform remote checks through diagnostic techniques, pertinent questions via Company's tools and own initiatives
• Walk the Customers (existing & intending) through our service activation plans/procedures/processes, and any problem-solving process.
• Adopt & enforce Company's policies & rules
• Direct any unresolved issues to the next level of support personnel (Team Lead, Customer Service Support & Delivery)
• Provide accurate information on our products or services
• Update & date Keep accurate records. Records all events and problems and their resolution in logs/tools.
• Follow-up and update customer status and information
• Pass on any emergency/urgent feedback or suggestions to theappropriate internal resolver team.
• Identify and suggest possible improvements on procedures.

Required Experience & Knowledge

• Tech-savvy, smart, intelligent with lots of energy and drive.
• Good Computing skills with excellent written & verbal communication skills
• Customer-oriented, cool-tempered with excellent Customer service skills
• Ability to diagnose and resolve basic issues
• Prior experience as Helpdesk, or Customer Support a plus (though not necessary).

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Location: Victoria Island, Lagos
Work Commencement Date: 28th December 2021
Reports to: Country Manager / Managing Partner

Job Description

• This is a fantastic opportunity to join a rapidly growing young transport technology company with unlimited opportunities for career growth and excellent rewards.
• The ideal candidate will be responsible for providing support in the various human resources functions, which include recruitment, staffing, training and development, performance monitoring, and employee counseling.
• The candidate should be tech-savvy, socially agile online, real-time; with the drive to consistently update, and raise our social media profile
• The candidate is expected to ensure full and total compliance to all Company's operating rules, policies, processes, and procedures.
• A dynamic personality with a drive to set own targets and ensure accomplishments.

Responsibilities
The candidate is expected to:

• Under guidance from the Country Manager/Managing Partner, create & optimize (where the need is), accurate job descriptions for all job roles.
• Provide special duty roles, as well as all back-/front-end Administrative roles to the Company.; including ensuring all operational & administrative activities & processes are correctly followed.
• Enlighten and keep all members of staff abreast of Management Policies, processes & procedures.
• Ensure, monitor, and enforce the adoption, deployment & implementation of all Company's policies & rules
• Promotes and advances excellent customer service support & delivery within the Company.
• Creates documents and forms needed to conduct performance evaluations whilst also providing advice and assistance when conducting staff performance evaluations
• Ensure robust performance management systems are in place to ensure a culture of performance is embedded across the Company i.e attendance, disciplinary, and capacity.
• Coordinate all staff hiring/recruitment & selection process/activities of the Company, in order to ensure a timely organized and comprehensive procedure is used to hire staff.
• Stay up to date with Employment law and codes of practice
• Responsible for welfare for all staff
• Owns the development of human resources plans
• Ensure compliance with work schedules, and monitor daily attendance of staff, weekly task plans, and investigate & understand causes for staff absences
• Provides basic counseling to staff that has performance-related obstacles, whilst also providing advice & recommendations on disciplinary actions
• Coordinates and implements annual leave plans for staff
• Ensure, and where none exist, human resource policies, procedures, staff handbook/internal work processes are developed, consistently updated in line with statutory requirements, good practices.
• In close collaboration with relevantteam members/leads, and or external resource persons; robustly manage, monitor & update key social media handles (Facebook, LinkedIn, Twitter, Instagram, etc)
• Any other tasks as assigned by the Country Manager/Managing Partner.

Required Experience & Knowledge

• BA / BEd / BSc / HND in Humanities, Arts, Social / Management Sciences.
• Maximum of a year (6 months to 1 year work experience) in a similar role. Previous experience as an HR, or Administration Officer will be a plus
• Excellent written & verbal communication skills including the ability to prepare reports, proposals, policies, and procedures
• Negotiations skills with excellent Customer service, and public relations skills
• Strong problem-solving skills with excellent organizational skills
• Research, program development
• Excellent supervisory and team-building skills
• Time & Stress Management skills.

Technical Experience:

• Experience with any CRM software/tool
• Good MS-Office skills.

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Location: Victoria Island, Lagos
Reports to: Senior Manager. Services & Business/COO
Work Commencement Date: 30th December 2021

Job Description

• The ideal candidate will be responsible for Managing & Monitoring Drivers, whilst assisting the Country Manager via the Snr. Manager Services & Business/COO to ensure maximum satisfying service support & delivery to our Customers.
• This candidate will be a highly motivated self-starter; able to deliver over and beyond expectations e,g, spot the likelihood of new business opportunities.
• A dynamic personality with a drive to set targets and ensure accomplishments.
• We are hiring an experienced talent to help us keep growing. If you're dedicated and ambitious, GO!Twentysix is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities
The candidate is expected to:

• Identify, Hire, Train, Onboard & Manage Fleet Drivers, whilst ensuring a ready pool of drivers for an immediate, emergency, or long term needs at all times.
• Consistently identify any behaviorthat could increase service support & delivery risks.
• Educate Drivers and keep them abreast of Management Policies, processes & procedures.
• Adopt & enforce Company's policies & rules.
• Promotes and advances excellent customer service support & delivery cultureamongst Drivers.
• Ensures availabilityof drivers.
• Ensure fleet is in top shape and daily vehicle checklists are documented by all drivers.
• Uses own initiatives and implements programs that increase Company's productivity.
• Build and cultivate new customer relationships by initiating communications and conducting follow-up communications to move opportunities through the Sales/Business Development funnel.
• Support the Company to improve service delivery, control, and maintenance of all company's assets.
• Provides leadership and mentorship to Intern (Service Support & Delivery) and also to the Drivers.

Required Experience & Knowledge

• BA / BEd / B.Sc / HND in Transport Management, Accounting, Humanities, Social/Management Sciences.
• 2 - 4 years in a similar role. Experience as a Driver Manage, Fleet Manager, or Operations Coordinator will be a plus.
• Excellent written & verbal communication skills.
• Excellent Customer service skills.

Technical Experience:

• Experience with any CRM software/tool.
• Good MS-Office skills (Ms-Word. Excel).