Team Lead, Customer Service Support & Delivery (Immediate Hire) at Twenty-six Travel & Logistics

Location: Victoria Island, Lagos
Reports to: Senior Manager. Services & Business/COO
Work Commencement Date: 30th December 2021

Job Description

• The ideal candidate will be responsible for Managing & Monitoring Drivers, whilst assisting the Country Manager via the Snr. Manager Services & Business/COO to ensure maximum satisfying service support & delivery to our Customers.
• This candidate will be a highly motivated self-starter; able to deliver over and beyond expectations e,g, spot the likelihood of new business opportunities.
• A dynamic personality with a drive to set targets and ensure accomplishments.
• We are hiring an experienced talent to help us keep growing. If you're dedicated and ambitious, GO!Twentysix is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities
The candidate is expected to:

• Identify, Hire, Train, Onboard & Manage Fleet Drivers, whilst ensuring a ready pool of drivers for an immediate, emergency, or long term needs at all times.
• Consistently identify any behaviorthat could increase service support & delivery risks.
• Educate Drivers and keep them abreast of Management Policies, processes & procedures.
• Adopt & enforce Company's policies & rules.
• Promotes and advances excellent customer service support & delivery cultureamongst Drivers.
• Ensures availabilityof drivers.
• Ensure fleet is in top shape and daily vehicle checklists are documented by all drivers.
• Uses own initiatives and implements programs that increase Company's productivity.
• Build and cultivate new customer relationships by initiating communications and conducting follow-up communications to move opportunities through the Sales/Business Development funnel.
• Support the Company to improve service delivery, control, and maintenance of all company's assets.
• Provides leadership and mentorship to Intern (Service Support & Delivery) and also to the Drivers.

Required Experience & Knowledge

• BA / BEd / B.Sc / HND in Transport Management, Accounting, Humanities, Social/Management Sciences.
• 2 - 4 years in a similar role. Experience as a Driver Manage, Fleet Manager, or Operations Coordinator will be a plus.
• Excellent written & verbal communication skills.
• Excellent Customer service skills.

Technical Experience:

• Experience with any CRM software/tool.
• Good MS-Office skills (Ms-Word. Excel).