Customer Support Officer at Zoracom

Zoracom is seeking a proactive and customer-focused Customer Support Officer to provide timely and effective support to clients using our technology solutions, including cloud services, IT infrastructure, cybersecurity, and enterprise software.

The ideal candidate will serve as the first point of contact for customers, ensuring inquiries and issues are handled professionally while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels
• Provide support to clients using Zoracom’s technology solutions
• Troubleshoot and resolve customer issues (technical and non-technical)
• Escalate complex technical issues to the appropriate internal teams
• Educate customers on product usage and best practices
• Follow up with customers to ensure complete issue resolution
• Collaborate with technical and sales teams to enhance service delivery
• Ensure high levels of customer satisfaction and retention

Requirements

• Bachelor’s degree in a relevant field
• 1–3 years’ experience in customer support (preferably in a tech/IT environment)
• Strong communication and interpersonal skills
• Ability to explain technical concepts in a clear and simple manner
• Good problem-solving and multitasking skills
• Customer-focused mindset with a positive attitude
• Proficiency in Microsoft Office tools