Intern - Service Support & Delivery (Immediate Hire) at Twenty-six Travel & Logistics

Location: Victoria Island, Lagos
Reports to: Functionally toTeam Lead, Customer Service Support & Delivery, and Administratively to Team Lead, Special Duties/Administration & HRBusiness Partner.

Job Description

• Opportunity to rapidly grow and earn fantastic bonuses/rewards in one of Nigeria's fastest-growingtech-driventransportmanagement companies.
• This is a front-line role - 85% remote work and 15% on-site with Hours of Work (4 am - 12noon, each day)
• The ideal candidate is expected to own a laptop & mobile phone (Company shall provide resources for data & airtime)
• The candidate will be responsible for handling and processing all inbound/incoming calls, complaints, requests, etc from the Drivers, existing & prospecting Customers, General Enquiries, etc, and handshake with the Team Lead, Customer Service Support & Delivery.

Responsibilities
The Candidate is expected to:

• Provide exceptional above board satisfying customer service & support - Serves as the first point of contact for Drivers, Customers, etc seeking clarifications, and or assistance over the phone or email
• Perform remote checks through diagnostic techniques, pertinent questions via Company's tools and own initiatives
• Walk the Customers (existing & intending) through our service activation plans/procedures/processes, and any problem-solving process.
• Adopt & enforce Company's policies & rules
• Direct any unresolved issues to the next level of support personnel (Team Lead, Customer Service Support & Delivery)
• Provide accurate information on our products or services
• Update & date Keep accurate records. Records all events and problems and their resolution in logs/tools.
• Follow-up and update customer status and information
• Pass on any emergency/urgent feedback or suggestions to theappropriate internal resolver team.
• Identify and suggest possible improvements on procedures.

Required Experience & Knowledge

• Tech-savvy, smart, intelligent with lots of energy and drive.
• Good Computing skills with excellent written & verbal communication skills
• Customer-oriented, cool-tempered with excellent Customer service skills
• Ability to diagnose and resolve basic issues
• Prior experience as Helpdesk, or Customer Support a plus (though not necessary).