Verification Officer / Secretary at Victoria Water Services Limited

Location: Ikota, Lagos

Industry: Water Servicing/Production Company

Data accuracy: 

• Ensures accuracy of client data & service status.
• Update into the systems records from verification findings or outcome.

Field/On-site inspections: 

• Carry out on-site inspections (field visits) to prevent fraud & meet regulatory requirements.
• Carry out periodic visits to residential area (estate) to confirm operational status of homes (if lived-in or empty).
• Work with plumbers to confirm water provision status that homes with no resident or inactive accounts have no running water.

Reporting:

Provide detailed reports of findings, identifying discrepancies or red flags from investigation outcomes to the General Manager.

Stakeholder interaction:

• Liaise with other requisite operational units to resolve discrepancies.

Office Management: 

• Maintains files & records & update databases monthly.

Correspondence:

• Handling letters, co-ordinate & arrange meetings with external bodies.

Organization: 

• Strong multitasking abilities & time management

Key skills:

• Attention to details: ability to spot inconsistencies & inaccuracies in both documentations & service deployments.
• Analytical skills: Strong analytical abilities for investigation & risk assessment.
• Communication: Excellent verbal & written skills for reporting & troubleshoot.
• Technical proficiency: Competence in MS office & database management platforms.
• Integrity: High level of professionalism & discretion in handling sensitive data.

Experience: 

Previous experience in verification role or background screening or compliance/ customer service.

Education:

Requires a degree or diploma in a relevant field such as finance, administration or criminal justice.