Jobs at United Bank for Africa Plc (UBA)

Job Description
Candidate's Profile:

• We are looking for a candidate who has practical and hands on business partnering experience.
• Our ideal candidate must be knowledgeable about HR processes, employee lifecycle and the business.
• He/she must have strong business acumen, relationship management and analytical skills.

Job Objective (s)

• To ensure an effective business partnering relationship in assigned regions, in line with the strategic objectives of the bank
• To provide strategic input on Talent Management issue to Business Leaders.

Responsibilities
Strategic Workforce Planning:

• Analyze, forecast, and plan workforce supply and demand, assessing gaps, and implementing target talent management interventions to ensure that the Bank has the right people - with the right skills in the right places and at the right time.
• Partner with key stakeholders across business groups to conduct workforce planning following the outcome of job analysis and evaluation.
• Make use of relevant tools in churning out important workforce planning information to be used in reaching talent decisions and making feasible plans.

Employee Engagement and Motivation:

• Drive a culture of Simplicity, Responsiveness and Goal orientation & deploy a system that drives a culture of openness, equity and inclusiveness.
• Drive the employee engagement initiatives in line with your unit’s strategy.
• Provide consultation to employees and managers on grievance and disciplinary matters & ensure hearings are conducted fairly.

People Strategy & Change Management:

• Drive and execute your units People Strategy with the objective of achieving optimal staff productivity across line of Business.
• As the execution arm of HR, implement proffered Talent Management solutions and group-wide initiatives.

Employee Retention:

• Implement & ensure an efficient employee onboarding process that leaves a lasting impression of excellence in the mind of the new employee.
• Drive and manage the system of clear career progression for staff that leverages on the diversity and vast scope of operations across line of business.
• Drive initiatives that ensures employees commitment to the organization's goals & values, are encouraged to contribute to organizational success.
• Track and manage poor performance, within the Bank and providing performance report to Business leaders for informed decision.

Succession Management:

• Monitor and manage successors in Anchor & critical roles within your line of business at every point in time.
• Provide Supervisors with the tools to create individualized development plans for their reports.

Coaching and Mentoring:

• Drive bank wide mentoring programmes.
• Establish metrics for measuring the effectiveness and success of the coaching and mentoring programs.
• Create opportunities for mentors and mentees to connect, beyond online mentoring platform.

HR Compliance:

• Provide advice and guidance on a wide range of highly complex HR issues to senior management and or management teams.
• Monitor the external environment and provide guidance on new developments which may be required in response to changing market, legislative and employment conditions.

Qualifications

• First Degree in any relevant Social Science degree.
• 5 – 8 years’ related work experience.
• HR certification such as CIPD, SHRM, CIPM and proven experience as a HR Business Partner in a financial sector is an added advantage.

Knowledge & Skills Required:

• Good knowledge of employee lifecycle model with practical/hands-on experience.
• Knowledge of HR metrics & analytics.
• Knowledge of HR processes & labour law.
• Good coaching and counselling skills.
• Rational, confident and mature approach to decision making.
• Well-developed critical and analytical thinking.
• Strong interpersonal, problem solving, negotiation and expectations management.
• Effective listening skills.
• Project management skills.
• Strong orientation towards customer support and responsiveness.
• Ability to build teams and foster team spirit.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Job Description
Candidate's Profile:

• Our ideal candidate must have a service mind-set with strong leadership and supervisory skills.
• He/she must have a minimum of 10 years’ experience in any of the armed forces, NPF or DSS and a member of a recognized security professional body.

Job Objective (s)

• Supervise security operatives to ensure business offices are unattractive to criminals. 
• Liaise with law enforcement agents and guards service providers for deployment of quality/well trained officers to business offices.
• Investigate security breaches in business offices. 
• Supervise all physical security functions including armed police officers and security guards in branches 

Responsibilities
Management and implementation of security policy standard, guidelines and procedures:

• Deploy armed police officers and guards in all business offices. 
• Liaise with law enforcement agencies in the region.   
• Vet guards before deployment to business offices.  
• Timely report of security breaches, incidents and investigations. 
• Periodic security threat analysis report on bank security trends. 
• Enforce access control measures in business offices.
• Participate in and represent the bank at Lagos State Safety Commission, Federal & State Fire Services, LASEMA and other regulatory agencies. 
• Support the development and implementation of OHS policies and procedures. 
• Lead incident investigations, review and analyse occupational health and safety incidents to avoid reoccurrence.
• Advice and support management through incidents trend analysis with a robust incident investigation recommendation action tracker for close out of corrective actions  

Management of a well-structured security network for the region:

• Maintain cordial relationship with both Federal and State Law Enforcement Agencies and other related agencies. 
• Interface between the security department of Head Office and the Regional Banks on security matters. 
• Timely deployment armed police officers to areas of need. 
• Regularly sensitize staff and security operatives on security matters. 
• Training and retraining of guards to meet bank security requirements. 
• Investigate security breaches and proffering solution to prevent reoccurrence. 
• Prepare and present to Head Office daily, weekly, monthly situation reports and periodic threat analysis in the region.  

Provision of a well-secured environment for business activities to thrive:

• Maintain round the clock security surveillance in all business offices.  
• Timely replacement of erring police officers and guards. 
• Provision of adequate security for customers’ properties within the bank premises. 
• Creation of security awareness within the bank environment. 

Deployment of security personnel to business offices:

• Ensure only trained and experienced guards force are deployed to protect the business offices. 
• Ensure police officers deployed to the bank are armed with rifles. 
• Ensure only able and agile guards are deployed to protect the bank’s assets. 

Process administration:

• Prevent crimes within and around business premises  
• Maintain cordial relationship with service providers.  
• Get information/intelligence to assist in maintaining a secured business environment. 
• Ensure the right physical security apparatus are in place in all business offices. 
• Ensure compliance to security standard policies and procedures. 

Qualifications

• First Degree in a relevant discipline from a recognized university.
• Professional certification is an added advantage.
• 10 years related experience.

Knowledge & Skills Required:

• Banking operations, policies and procedures
• Banking organizational Structure
• Interpersonal skills
• Computer appreciation
• Leadership & supervisory skills
• Customer service

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.

go to method of application »

Job Description
Candidate's Profile:

• We are looking for a candidate with a service mind-set to manage and resolve all service complaints.
• Our ideal candidate must be customer-focused and result-oriented with at least 2 year's related experience.

Job Objective (s)

• To provide answers to service questions and provide additional support where needed. 
• Manage and ensure all service complaints lodged are resolved within stipulated TAT. 
• The Service Support Officer is also required to collate Corporate Services operations data, analyze it and proffer improvements to processes.

Responsibilities

• Resolve service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Monitor requests and complaints on customer request applications to ensure all requests/complaints are resolved within stipulated TAT.
• Recommend potential services by collecting customer information and analysing customer needs.
• Prepare product or service reports by collecting and analysing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Handle changes in policies or renewals.
• Resolve customer complaints via phone, email, or social media.

Qualifications

• First Degree in a relevant discipline from a recognized university
• 2 years related experience.

Knowledge & Skills Required:

• Proven customer support experience. 
• Knowledge of functions of different roles within Corporate Services.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent data analytics skills.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Good communication skills.
• Conflict resolution skills. 
• Judgment & decision making skills.
• Complex problem solving skills.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.