Graduate Jobs in a First Generation Bank via Whytecleon

Job Description

• Attend to customers enquires promptly and efficiently
• Issue banker’s signature confirmation and reference letter as required
• Refer customers request beyond his/her limit to appropriate authority
• Process internet banking services and e-product request
• Perform other duties as assigned by the Business Service Manager

Skills Required

• Good customer service skills
• Good relations skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
• Good dress sense

Educational Qualification

• HND Graduate only (Minimum Lower Credit)
• Age: Not more than 27 years
• Experience in the banking industry will be an added advantage

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Job Description

• Responsible for the day to day resolutions of complaints made by customers
• Log full details of complaints, recording all contact made and actions proposed/agreed on contact
• Provide support and guidance to operational teams in using customer feedback to improve service
• Attract potential customers by answering product and services questions, suggesting information about other products and services
• Resolving products or service problems

Skills / Competence Required

• Excellent communication and interpersonal skills
• Problem solving skills
• Quality focus
• Multi-tasking
• Strong analytical and problem solving skills
• Ability to pay attention to details
• A warm and approachable manner
• Self motivation and direction

Educational Qualification

• Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
• NYSC Certificate or exemption letter
• Age: Not more than 27 years
• Experience in the banking industry will be an added advantage
• Fluent in English, Hausa or Igbo languages

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Job Description

• Continuously source for new business opportunities and deposit liability generation
• Identify customer needs and proactively seek to provide products/services to meet the identified needs
• Review applications for credit facility and make appropriate recommendations
• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
• Analyze and screen applications for credit based on the Bank’s credit risk procedures
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
• Perform other duties as may be assigned by BDM or supervisor

Skills / Competence Required

• Proficiency in MS Office suit- Excel spread sheet, power point etc
• Deposited liability generation
• Credit knowledge
• Analytical
• Basic banking
• Good communication and interpersonal skills
• Good customer service skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
• Good dress sense

Educational Qualification

• HND Graduate only (Minimum Lower Credit)
• NYSC Certificate or exemption letter
• Age: Not more than 32 years
• Experience in the banking industry will be an added advantage