Customer Solutions Provider at Whytecleon

Job Description

• Responsible for the day to day resolutions of complaints made by customers
• Log full details of complaints, recording all contact made and actions proposed/agreed on contact
• Provide support and guidance to operational teams in using customer feedback to improve service
• Attract potential customers by answering product and services questions, suggesting information about other products and services
• Resolving products or service problems

Skills / Competence Required

• Excellent communication and interpersonal skills
• Problem solving skills
• Quality focus
• Multi-tasking
• Strong analytical and problem solving skills
• Ability to pay attention to details
• A warm and approachable manner
• Self motivation and direction

Educational Qualification

• Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
• NYSC Certificate or exemption letter
• Age: Not more than 27 years
• Experience in the banking industry will be an added advantage
• Fluent in English, Hausa or Igbo languages