Fresh Jobs at Finchglow Holdings

Job Summary

As the Head, Corporate Communications, you are responsible for determining and executing branding & communications strategy programs and to deliver on communicated objectives and profitable growth for Finchglow Holdings and its subsidiaries.

Responsibilities:

• Drive corporate strategy and message development, pitches, and announcement strategies
• Develop branding initiatives, internal communications, and external media relations to drive engagement, alignment, and understanding of the Group’s strategies and priorities
• Establish and be responsible for the corporate image and ‘brand' of Finchglow Holdings and advise on all areas and issues that arise, so that the image and ‘brand’ is maintained, protected, and enhanced
• Translate business strategies into integrated and effective marketing plans, campaigns, and experiences that fuel brand awareness and foster customer engagement
• Ensure the alignment of current presentation templates, marketing collateral, and brand documents with prevailing trends. Proactively drive the development of innovative designs, ensuring strict adherence to industry best practices
• Maintain responsiveness to dynamic market trends while carefully considering and adhering to brand guidelines
• Monitor the content team, providing guidance on multiple copies across all media channels
• Act as a moving image ‘Brand Guardian’, ensuring adherence to corporate branding guidelines for all content
• Promote and grow Finchglow Holdings’ brand in the most effective way, through PR and media relations, social media, and Corporate Social Responsibility
• Assist with product development, pricing, and new product launches as well as developing new business opportunities
• Oversee corporate communications and branding in various online and print platforms
• Manage and provide guidance and insight to all teams within the Corporate Communications department
• Oversee the development and maintenance of the corporate website including methods to deliver messages, ease of navigation, and clarity of information; ensure that all content is current and relevant
• Build strong working relationships with internal team members and providing communications consultancy advice to all members of the Company
• Establish departmental objectives; direct, control and monitor department’s performance, budgets and value for money (ROI)
• Review reports of evaluation and measurement of the effectiveness of communication programs implemented
• Ensure coordination of Finchglow Holdings’ Corporate Social Responsibility activities and events
• Develops creative concepts for all print and digital communication channels in accordance with corporate communication branding guidelines
• Manage and update website and corporate profile content
• Oversee all aspects of the digital marketing department including the marketing database, email, and display advertising campaigns
• Develop and monitor campaign budgets
• Prepare accurate reports on marketing campaign’s overall performance
• Perform related duties as required.

Requirements:

• First Degree in Mass Communications or in a related field. MBA or Professional membership/certification is an added advantage.
• Minimum of 6 years’ relevant experience, with 3 years in a supervisory role. Experience in the travel industry and working with multiple stakeholders is an added advantage.
• Excellent oral and written communication skills, ability to communicate complex information accurately
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Excellent attention to detail
• Highly innovative
• Demonstrated experience working with content writing, digital marketing and graphic designs
• Demonstrated confidence (Personal and professional) required whilst representing the Group across the full range of media
• Proficiency in personal productivity tools such as Microsoft Word, Excel, PowerPoint, etc.
• Expertise in Research, data gathering and analysis methods.

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As a Destination Consultant, your role involves curating bespoke holiday packages, selling, and promoting travel products and holiday destinations tailored to client needs in collaboration with your Line Manager.

Responsibilities:

• Liaise with coach operators, airlines, hoteliers, and resort representatives to get the best prices and packages for clients
• Attend holiday shows, travel, and tourism exhibitions
• Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, attractions, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, etc.
• Take inquiries from corporate clients regarding their local and international hotel requirements and handle guest bookings as required
• Responsible for researching and recommending destination sites, including corporate and leisure locations
• Maximize conversions by following up on quotations in an established timeframe
• Demonstrate competency in product knowledge
• Work with local and international tourist sites to promote tour packages
• Assist clients with all products /Services rendered for optimum service delivery
• Research and stay connected with current tourism trends, fares, ratings, and new destination opportunities
• Follow up on generated leads from online and offline channels
• Reporting of activities performed daily to the Line Manager
• Contact hoteliers, tour operators, and transportation service providers for availability, produce quotes, and present options to clients for booking
• Offering excellent customer service and building a rapport with clients
• Carry out additional job-related duties as assigned.

Requirements:

• First Degree in a related field
• Minimum of 2 years professional experience within the travel industry.
• Result-oriented and target-driven
• Sound knowledge of general travel information and destinations
• Proficiency in the use of online platforms to curate packages and attend to requests
• High proficiency levels with the use of Microsoft Office programs and the ability to quickly master new technologies
• Excellent verbal and written communication skills as well as organization skill
• Ability to work in a team environment and excellent interpersonal skills
• Highly innovative and creative thinking as well as excellent customer service delivery
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients

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Job Summary

As a Travel Consultant, you are responsible for mapping out travel arrangements for corporate bodies, travel agencies and individuals. These include booking flights, arranging transportation to and from the airport, and booking hotel rooms. The Travel Consultant is to also help clients ensure their visas and work permits are up to date for the locations they need to travel.

Responsibilities

• Make professional and accurate travel arrangements for clients including air, car, hotel, and ground transportation reservations
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Compute the cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour costs.
• Follow the company’s procedures, account guidelines, and customer service standards in the areas of making travel arrangements, and building Passenger Name Records (PNRs) and profiles.
• Plan, describe, arrange, and sell the itinerary tour packages and promotional travel incentives we offer
• Provide customers with Travelden brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
• Maintain awareness and adherence to our clients’ procedures, programs, and policy guidelines
• Consistent application of Travelden’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of the sales budget weekly
• Perform any other related duties as assigned

Requirements:

• Bachelor’s Degree in a related field with a minimum of 2 years experience as a travel consultant/ticketing and reservation officer
• At least 3 years of professional experience as a seasoned Travel Consultant
• Proficiency in the use of Amadeus GDS; with Amadeus certification
• Ability to relate with internal and external stakeholders at various levels using diplomacy
• Result oriented with regard to quality and productivity goals
• Ability to work flexible hours and shifts as determined by business needs and client call volume
• Excellent analytical and communication skills
• Organizational t-orientedResuland planning skills
• Attention to detail and time management skills with the ability to meet deadlines

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Job Summary

The Account Manager is responsible for managing and providing strategy for all of TCS Finchglow Travels, key corporate accounts through client communications, budget management, conflict resolution, revenue growth, and TCS compliance on account deliverables.

Responsibilities:

• Work with existing and new accounts to formulate new and repeat business and create revenue models.
• Secure new business and partners in outlined markets territory and resuscitate dormant corporate accounts.
• Manage corporate accounts receivable based on client’s credit policies.
• Produce detailed status reports and updates on corporate account deliverables and their sales results.
• Monitor account issues, deadlines, and deliverables with relevant TCS departments to ensure all account programs are handled effectively and timely, and inform the Business Development Manager as needed
• Collaborate with product development, account management, inside sales, and marketing as needed to identify potential issues and/or opportunities related to accounts
• Execute account contracts and ensure deliverables meet those contract requirements
• Monitor goals and commission payments for corporate accounts and their performance against targets
• Develop and maintain documentation for the sales and marketing plan
• Ensure that all processes and procedures are completed and quality standards are met
• Travel to visit key accounts throughout the year
• Attend at least 1 trade show annually to represent TCS and meet with existing accounts to bring in new corporate accounts
• Oversee database management relating to corporate clients’ records
• Keep Salesforce updated with client communication and contact information
• Perform other related tasks as required.

Requirements:

• First Degree in Business Administration, Sales, Marketing, or a related field.
• Professional certifications/memberships are an added advantage.
• 1+ year of professional experience outside sales and/or account management preferably with high-value items, and/or luxury brand items.
• Travel experience and/or luxury jet travel experience is highly preferred.
• Result Oriented & Target Driven
• Demonstrated ability to manage account and close sales with a high degree of consistency
• Must be able to be strategic and tactical related to existing accounts
• Demonstrated experience in account management and maintaining successful account relationships in an agency or customer service environment
• Demonstrated ability to work cross-departmentally with marketing, account management, product development, inside sales, and the executive team. Management experience is helpful but not required
• Requires exceptional and deep knowledge of all TCS expeditions, including multiple global destinations, and detailed knowledge of the typical TCS destinations
• Deep understanding of the private label accounts that TCS operates for and their relationship with TCS
• Demonstrated ability to leverage experience to compellingly explain the TCS trips through in-person presentations, phone calls, email, and webinar training
• Experience managing accounts and supporting detailed trip itineraries
• Ability to answer complex questions from accounts and to represent TCS interests accordingly
• The position requires exceptional verbal and written communication skills
• Excellent interpersonal skills including diplomacy and customer service orientation, as the primary responsibility is to establish and build relationships with internal and external accounts
• Extremely organized and able to work on multiple accounts at once
• Ability to prioritize tasks and maintain a long list of actions
• Ability to help onboard new employees into the sales department
• Competent IT Skills.