Destination Consultant at Finchglow Holdings

As a Destination Consultant, your role involves curating bespoke holiday packages, selling, and promoting travel products and holiday destinations tailored to client needs in collaboration with your Line Manager.

Responsibilities:

• Liaise with coach operators, airlines, hoteliers, and resort representatives to get the best prices and packages for clients
• Attend holiday shows, travel, and tourism exhibitions
• Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, attractions, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, etc.
• Take inquiries from corporate clients regarding their local and international hotel requirements and handle guest bookings as required
• Responsible for researching and recommending destination sites, including corporate and leisure locations
• Maximize conversions by following up on quotations in an established timeframe
• Demonstrate competency in product knowledge
• Work with local and international tourist sites to promote tour packages
• Assist clients with all products /Services rendered for optimum service delivery
• Research and stay connected with current tourism trends, fares, ratings, and new destination opportunities
• Follow up on generated leads from online and offline channels
• Reporting of activities performed daily to the Line Manager
• Contact hoteliers, tour operators, and transportation service providers for availability, produce quotes, and present options to clients for booking
• Offering excellent customer service and building a rapport with clients
• Carry out additional job-related duties as assigned.

Requirements:

• First Degree in a related field
• Minimum of 2 years professional experience within the travel industry.
• Result-oriented and target-driven
• Sound knowledge of general travel information and destinations
• Proficiency in the use of online platforms to curate packages and attend to requests
• High proficiency levels with the use of Microsoft Office programs and the ability to quickly master new technologies
• Excellent verbal and written communication skills as well as organization skill
• Ability to work in a team environment and excellent interpersonal skills
• Highly innovative and creative thinking as well as excellent customer service delivery
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients