Jobs at Joes & Eves

• The Food and Beverage Manager is responsible for managing and supervising all food and beverage operations within the hotel, including the restaurant, bar, and kitchen. The role ensures excellent service delivery, high food quality, proper staff supervision, cost control, and revenue growth. The F&B Manager is also responsible for developing and driving events and promotions that increase guest traffic and overall revenue.

Key Responsibilities

Operational Management

• Oversee the daily operations of the restaurant, bar, and kitchen.
• Ensure efficient coordination between kitchen staff, waiters, bartenders, and service teams.
• Maintain high service standards and ensure customers receive prompt and professional service.
• Monitor food preparation, presentation, and service delivery.
• Ensure cleanliness and proper organization of all food and beverage service areas.

Staff Management and Supervision

• Supervise and coordinate the activities of chefs, kitchen assistants, waiters, bartenders, and stewards.
• Recruit, train, and onboard new F&B staff when required.
• Prepare duty rosters and ensure adequate staffing for all shifts.
• Monitor staff performance and enforce discipline, professionalism, and adherence to company policies.
• Ensure staff comply with dress code, hygiene standards, and service procedures.

Revenue Growth and Event Management

• Plan, organize, and drive events that attract guests and increase revenue for the restaurant and bar.
• Develop and execute themed nights, entertainment events, and promotional activities.
• Coordinate special events such as birthdays, corporate gatherings, and private parties hosted at the hotel.
• Work with management to introduce new promotions that increase food and beverage sales.
• Promote recurring events such as ladies’ nights, karaoke nights, and other entertainment activities.

Financial Management and Cost Control

• Monitor food and beverage costs and ensure efficient use of resources.
• Reduce wastage, spoilage, and unauthorized consumption of stock.
• Review daily sales reports and monitor revenue performance.
• Work with management to set menu pricing and promotions that support profitability.

Inventory and Procurement

• Monitor stock levels of food, beverages, and kitchen supplies.
• Prepare requisitions for purchase of food and beverage items.
• Conduct periodic stock counts and ensure accurate inventory records.
• Ensure proper storage of food and beverages to maintain quality and prevent spoilage.

Customer Service and Quality Control

• Ensure all meals and drinks meet quality, taste, and presentation standards.
• Address guest complaints promptly and professionally.
• Monitor customer feedback and implement improvements to service delivery.
• Ensure consistency in food taste, portion size, and presentation.

Hygiene and Compliance

• Ensure the kitchen, restaurant, and bar operate according to food safety and hygiene standards.
• Maintain cleanliness in all food preparation and service areas.
• Ensure staff maintain proper personal hygiene and follow sanitation procedures.

Key Performance Indicators (KPIs)

• Food and beverage revenue growth
• Success and attendance of events and promotions
• Customer satisfaction and feedback
• Food cost control and inventory management
• Staff productivity and discipline
• Reduction in wastage and operational losses

Qualifications and Requirements

• Bachelor’s degree or diploma in Hospitality Management or related field (preferred).
• Minimum of 3–5 years experience in restaurant or hotel food and beverage operations.
• Strong leadership and staff management skills.
• Excellent customer service and communication skills.
• Good understanding of restaurant, bar, and event management operations.
• Knowledge of food safety and hygiene standards.

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Operational Oversight

• Supervise daily hotel operations across multiple departments.
• Ensure smooth coordination between front office, housekeeping, F&B, and maintenance.
• Monitor service standards and guest satisfaction levels.
• Implement operational policies and procedures to maintain consistency.

Workforce & Scheduling

• Manage staff scheduling to meet peak demand periods.
• Oversee timekeeping, attendance, and shift rotations.
• Support recruitment and training of operational staff.
• Drive employee engagement and reduce turnover in high-demand role

Guest Experience

• Ensure prompt resolution of guest complaints and service issues.
• Collaborate with department heads to enhance guest satisfaction.
• Monitor guest feedback and implement improvements.

Compliance & Safety

• Ensure adherence to hospitality regulations, health, and safety standards.
• Conduct regular inspections of facilities and operations.
• Support audits and maintain compliance documentation.

Financial & Reporting

• Monitor operational budgets and control costs.
• Track KPIs such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores.
• Provide regular reports and recommendations to senior management.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 4+ years of operations management experience in hotels, resorts, or restaurants.
• Strong knowledge of hospitality service standards and compliance requirements.
• Proven ability to manage large, diverse teams with rotating shifts.
• Excellent leadership, communication, and problem-solving skills.

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Job Summary

• We are seeking a professional, courteous, and organized Receptionist to serve as the first point of contact for visitors and clients. The ideal candidate will manage front desk operations, handle administrative support tasks, and ensure smooth day-to-day office coordination while maintaining a welcoming and professional environment.

Key Responsibilities

• Greet and welcome visitors, clients, and staff in a professional and friendly manner
• Answer, screen, and direct incoming phone calls promptly
• Manage incoming and outgoing correspondence including emails, letters, and packages
• Maintain visitor logs and ensure proper sign-in procedures are followed
• Schedule appointments and manage meeting room bookings
• Provide administrative and clerical support to various departments
• Maintain a clean, organized, and presentable reception area
• Handle inquiries and provide accurate information about the organization’s services
• Coordinate courier services and deliveries
• Support office supply management and inventory tracking
• Assist with basic data entry and record keeping tasks

Requirements & Qualifications

• Minimum of OND / HND / Bachelor’s Degree in Business Administration or related field
• Proven experience as a receptionist, front desk officer, or similar role
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Good organizational and multitasking abilities
• Professional appearance and positive attitude
• Ability to work independently and as part of a team

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Job Summary

We are seeking a creative and results-driven Digital Marketer to develop, implement, and manage digital marketing campaigns that promote the company’s products and services. The ideal candidate will be responsible for driving online engagement, increasing brand awareness, and generating leads through various digital channels.

Key Responsibilities

• Develop and implement effective digital marketing strategies to drive online traffic and brand visibility.
• Manage and optimize social media platforms, including content creation and engagement with followers.
• Plan and execute digital advertising campaigns across platforms such as Google Ads and social media.
• Monitor and analyze website traffic and campaign performance using analytics tools.
• Create engaging digital content including posts, graphics, newsletters, and blog articles.
• Manage email marketing campaigns and maintain customer databases.
• Conduct market research to identify trends, audience preferences, and competitor activities.
• Collaborate with the design and content teams to ensure consistent brand messaging.
• Generate reports on campaign performance and recommend improvements.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• 2–4 years experience in digital marketing or a similar role.
• Strong knowledge of social media marketing, SEO, and digital advertising.
• Experience using digital marketing tools such as Google Analytics, Meta Ads Manager, and email marketing platforms.
• Excellent communication and content creation skills.
• Strong analytical and problem-solving abilities.

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Job Summary

• The Customer Support Officer serves as the first point of contact for guests and visitors. The role focuses on receiving guests, attending to inquiries, handling reservations, resolving complaints, and ensuring guests have a smooth and pleasant experience from arrival to departure.

Key Responsibilities

Guest Reception

• Welcome guests and visitors in a polite and professional manner.
• Attend to walk-in inquiries and provide accurate information about the hotel and its services.

Reservations and Check-in/Check-out

• Handle room bookings through phone calls, online platforms, or walk-in guests.
• Process guest check-in and check-out efficiently.
• Ensure proper documentation and accurate guest records.

Customer Support

• Respond promptly to guest requests, complaints, and inquiries.
• Resolve issues professionally or escalate them to management when necessary.
• Follow up to ensure guest satisfaction.

Communication

• Answer and direct phone calls and emails appropriately.
• Provide clear information about room rates, facilities, and hotel policies.

Coordination with Other Departments

• Work closely with housekeeping, kitchen, and facility teams to ensure guest needs are met.
• Communicate guest requests or maintenance issues to the appropriate department.

Cash and Record Management

• Handle guest payments, receipts, and basic financial transactions.
• Maintain accurate daily records of bookings, payments, and guest activities.

Front Desk Management

• Keep the reception area neat, organized, and professional at all times.
• Ensure guest registers and logs are properly maintained.

Requirements

• Minimum of OND/HND/Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Previous experience in customer service or front desk operations is an advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge (Excel, booking systems, email).
• Ability to handle complaints calmly and professionally.
• Well groomed, polite, and customer-focused.

Key Skills

• Customer service
• Communication skills
• Problem solving
• Attention to detail
• Time management
• Professional appearance and attitude