HR Operations Manager at Joes & Eves

Operational Oversight

• Supervise daily hotel operations across multiple departments.
• Ensure smooth coordination between front office, housekeeping, F&B, and maintenance.
• Monitor service standards and guest satisfaction levels.
• Implement operational policies and procedures to maintain consistency.

Workforce & Scheduling

• Manage staff scheduling to meet peak demand periods.
• Oversee timekeeping, attendance, and shift rotations.
• Support recruitment and training of operational staff.
• Drive employee engagement and reduce turnover in high-demand role

Guest Experience

• Ensure prompt resolution of guest complaints and service issues.
• Collaborate with department heads to enhance guest satisfaction.
• Monitor guest feedback and implement improvements.

Compliance & Safety

• Ensure adherence to hospitality regulations, health, and safety standards.
• Conduct regular inspections of facilities and operations.
• Support audits and maintain compliance documentation.

Financial & Reporting

• Monitor operational budgets and control costs.
• Track KPIs such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores.
• Provide regular reports and recommendations to senior management.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 4+ years of operations management experience in hotels, resorts, or restaurants.
• Strong knowledge of hospitality service standards and compliance requirements.
• Proven ability to manage large, diverse teams with rotating shifts.
• Excellent leadership, communication, and problem-solving skills.