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  • Posted: Mar 10, 2026
    Deadline: Not specified
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  • Joes & Eves is increasingly recognised as a leading business management and solutions provider for MSMEs in Nigeria. We are renowned for our innovative and sought-after solutions to corporate challenges, offering 21st-century strategies and customer-centric values.
    Read more about this company

     

    HR Operations Manager

    Operational Oversight

    • Supervise daily hotel operations across multiple departments.
    • Ensure smooth coordination between front office, housekeeping, F&B, and maintenance.
    • Monitor service standards and guest satisfaction levels.
    • Implement operational policies and procedures to maintain consistency.

    Workforce & Scheduling

    • Manage staff scheduling to meet peak demand periods.
    • Oversee timekeeping, attendance, and shift rotations.
    • Support recruitment and training of operational staff.
    • Drive employee engagement and reduce turnover in high-demand role

    Guest Experience

    • Ensure prompt resolution of guest complaints and service issues.
    • Collaborate with department heads to enhance guest satisfaction.
    • Monitor guest feedback and implement improvements.

    Compliance & Safety

    • Ensure adherence to hospitality regulations, health, and safety standards.
    • Conduct regular inspections of facilities and operations.
    • Support audits and maintain compliance documentation.

    Financial & Reporting

    • Monitor operational budgets and control costs.
    • Track KPIs such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores.
    • Provide regular reports and recommendations to senior management.

    QUALIFICATIONS

    • Bachelor’s degree in Hospitality Management, Business Administration, or related field.
    • 4+ years of operations management experience in hotels, resorts, or restaurants.
    • Strong knowledge of hospitality service standards and compliance requirements.
    • Proven ability to manage large, diverse teams with rotating shifts.
    • Excellent leadership, communication, and problem-solving skills.

    Check how your CV aligns with this job

    Method of Application

    Qualified and Interested candidates should send CV to recruitment@joesandeves.com indicating the subject.

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