Jobs at Lakowe Lakes Hospitality Limited

Overview

• Support the Director of Marketing in the day-to-day management of Lakowe Lakes Golf & Country Estate by Newmark Hotels & Reserves.
• The Brand & Marketing Manager is responsible for developing and implementing brand strategies, driving brand awareness, managing digital and social media marketing, and enhancing the estate’s reputation.
• This role ensures consistency across all marketing channels and touchpoints, while effectively engaging with target audiences.

Responsibilities
Brand & PR Strategy:

• Develop and implement the Brand & PR strategy for Lakowe Lakes Golf & Country Estate by Newmark.
• Define and maintain brand standards, ensuring consistency across all marketing and communication channels.
• Continuously monitor and evaluate brand identity, positioning, and perception.
• Develop and execute integrated marketing and branding campaigns, ensuring all deadlines are met.

Marketing & Content Management:

• Develop and execute an annual marketing calendar incorporating events, seasonal campaigns, and promotional initiatives.
• Work closely with in-house designers, social media coordinators, and marketing teams to brief campaigns and creative assets.
• Write compelling copy for various marketing materials, including social media, paid ads, email campaigns, banners, flyers, and website content.

Organic Social Media & Paid Media Management (Google & Meta Paid Ads):

• Develop and implement a comprehensive social media strategy to drive engagement, brand awareness, and lead generation.
• Manage all social media platforms (Instagram, Facebook, LinkedIn etc.), ensuring regular and engaging content.
• Monitor social media trends, competitor activity, and audience behaviour to refine strategies.
• Oversee content creation, scheduling, and publishing of posts to maintain a strong and cohesive brand presence.
• Engage with the online community, responding to comments, messages, and reviews in a timely and professional manner.
• Track and report on social media.

Guest Experience & Community Engagement:

• Oversee the experience curator portfolio to enhance the guest journey and overall estate experience.
• Develop initiatives to foster a sense of community and engagement among guests and visitors.
• Collaborate with internal teams to enhance customer touchpoints, ensuring an exceptional brand experience.

Requirements

• 5 - 8 years of experience in a Brand Manager, Marketing, or Social Media role.
• Strong expertise in brand strategy, marketing, and digital/social media management.
• Experience in the hospitality, hotel, lodge, or resort industry is highly advantageous.
• Excellent copywriting, communication, and storytelling skills.
• Proficiency in social media platforms, content creation, and digital marketing tools.
• Strong data-driven mindset with the ability to analyze performance metrics and optimize campaigns.
• High attention to detail with excellent planning and organizational skills.
• Ability to manage a team, collaborate with multiple stakeholders, and drive projects to completion.
• Proficiency in Microsoft Office Suite and marketing software/tools.
• Ability to work independently and thrive in a fast-paced environment while meeting deadlines.

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Overview

• The ideal candidate will be responsible for implementing end-to-end HR processes with a strong emphasis on talent acquisition.
• This role involves executing comprehensive HR strategies to enhance recruitment, compensation and benefits, performance management, compliance with labor laws, and learning and development initiatives.
• The candidate will also manage exit processes and employee relations to ensure effective HR operations, while providing leadership and guidance to HR analysts within the team.

Main Responsibilities
Talent Acquisition and Recruitment:

• Implement effective recruitment strategies to attract and retain top talent.
• Utilize modern recruitment tools and platforms to streamline hiring processes.
• Monitor and improve candidate experience metrics.

Compensation and Benefits

• Administer compensation and benefits across all entities.
• Prepare payroll reports and schedules for Pension, PAYE and other relevant payroll deductions in a timely manner.
• Other payroll related activities.

Performance Management Implementation:

• Execute performance management systems and processes.
• Coordinate and facilitate regular performance reviews and appraisals.
• Deliver support and training on performance management practices.

Learning and Development Implementation:

• Implement training and development needs across the organization.
• Execute training programs to enhance employee skills and knowledge.
• Monitor and evaluate the effectiveness of training programs.

HR Policy Implementation and Compliance:

• Ensure compliance with labor laws and regulations.
• Implement HR policies and procedures aligned with best practices

Employee Relations Implementation:

• Address employee concerns and resolve any issue promptly.
• Implement initiatives to enhance employee engagement and job satisfaction.

Team Leadership:

• Provide leadership and guidance to HR analysts within the team.
• Ensure HR analysts and associates are effectively executing their responsibilities.
• Foster a collaborative and supportive team environment.

KPI

• Time to Fill Positions: Average number of days from job posting to offer acceptance.
• Recruitment Cost per Hire: Total cost involved in hiring divided by the number of hires.
• Training Participation Rate: Percentage of employees participating in training programs.
• Compliance Rate: Percentage of HR processes and policies compliant with labor laws and regulations.
• Employee Satisfaction Index: Measure of employee satisfaction and engagement through regular surveys.
• HR Process Efficiency: Time taken to complete key HR processes such as onboarding and offboarding.
• HR Service Delivery Efficiency: Evaluates the efficiency of HR services, such as the time taken to resolve employee queries

Experience and Education
Education:

• Minimum of a Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Master’s degree or professional certification from a recognized HR institute is an added advantage.

Experience:

• At least 7 years of experience in a Human Resources role with a focus on recruitment, Performance management, and employee engagement.
• Experience in key industries such as Real Estate, Hospitality, Financial Services, FMCG, Infrastructure, and Utilities is preferred.

Skills & Attributes
Technical Skills:

• Extensive knowledge and experience in recruitment and talent acquisition strategies.
• Proficient in compensation and benefits administration.
• Strong understanding of performance management and learning and development.
• Knowledge of labor laws and compliance requirements.

General Skills:

• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively and independently, high level of confidentiality.

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Role Overview

• The Assistant Event Manager supports the planning, coordination, and execution of events at Lakowe Lakes, ensuring seamless delivery and exceptional guest experiences.
• This role is ideal for a detail-oriented, energetic individual with a passion for hospitality, events, and client service, who thrives in a fast-paced environment.
• The position supports a wide range of events including weddings, corporate retreats, conferences, social celebrations, golf events, and brand activations.

Key Responsibilities
Event Planning & Coordination:

• Assist in planning and executing events from initial enquiry through to post-event follow-up
• Support site inspections, client meetings, and event walk-throughs
• Coordinate event timelines, setup requirements, and run sheets
• Assist with venue setup, décor coordination, and breakdown supervision

Client & Guest Experience:

• Act as a key point of contact for clients before and during events
• Ensure client expectations are clearly communicated to internal teams
• Maintain a high standard of professionalism and service excellence at all times

Operational Support:

• Liaise with internal departments including F&B, housekeeping, security, maintenance, and golf operations
• Coordinate external vendors and service providers (AV, décor, entertainment, logistics)
• Support on-the-day event execution and troubleshooting

Administrative & Sales Support:

• Assist with proposals, quotations, contracts, and event documentation
• Maintain accurate records of bookings, BEOs, and event files
• Support invoicing, deposits, and post-event reconciliations
• Assist with reporting, feedback collection, and client follow-ups.

Experience & Qualifications

• Diploma or Degree in Event Management, Hospitality, Tourism, or related field preferred
• 3+ years’ experience in event planning, hospitality, or a related
• Experience in hotels, resorts, event venues, or luxury hospitality environments is an essential.

Skills & Competencies:

• Strong organisational and time-management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong problem-solving skills
• Ability to multitask and remain calm under pressure
• Customer-focused with a passion for hospitality and events
• Proficient in Microsoft Office and event management tools.

Working Conditions:

• Flexible working hours, including weekends and public holidays
• On-site, hands-on role requiring presence during events.

go to method of application »

Overview

• The ideal candidate will be responsible for implementing end-to-end HR processes with a strong emphasis on talent acquisition.
• This role involves executing comprehensive HR strategies to enhance recruitment, compensation and benefits, performance management, compliance with labor laws, and learning and development initiatives.
• The candidate will also manage exit processes and employee relations to ensure effective HR operations, while providing leadership and guidance to HR analysts within the team.

Main Responsibilities
Talent Acquisition and Recruitment:

• Implement effective recruitment strategies to attract and retain top talent.
• Utilize modern recruitment tools and platforms to streamline hiring processes.
• Monitor and improve candidate experience metrics.

Compensation and Benefits

• Administer compensation and benefits across all entities.
• Prepare payroll reports and schedules for Pension, PAYE and other relevant payroll deductions in a timely manner.
• Other payroll related activities.

Performance Management Implementation:

• Execute performance management systems and processes.
• Coordinate and facilitate regular performance reviews and appraisals.
• Deliver support and training on performance management practices.

Learning and Development Implementation:

• Implement training and development needs across the organization.
• Execute training programs to enhance employee skills and knowledge.
• Monitor and evaluate the effectiveness of training programs.

HR Policy Implementation and Compliance:

• Ensure compliance with labor laws and regulations.
• Implement HR policies and procedures aligned with best practices

Employee Relations Implementation:

• Address employee concerns and resolve any issue promptly.
• Implement initiatives to enhance employee engagement and job satisfaction.

Team Leadership:

• Provide leadership and guidance to HR analysts within the team.
• Ensure HR analysts and associates are effectively executing their responsibilities.
• Foster a collaborative and supportive team environment.

KPI

• Time to Fill Positions: Average number of days from job posting to offer acceptance.
• Recruitment Cost per Hire: Total cost involved in hiring divided by the number of hires.
• Training Participation Rate: Percentage of employees participating in training programs.
• Compliance Rate: Percentage of HR processes and policies compliant with labor laws and regulations.
• Employee Satisfaction Index: Measure of employee satisfaction and engagement through regular surveys.
• HR Process Efficiency: Time taken to complete key HR processes such as onboarding and offboarding.
• HR Service Delivery Efficiency: Evaluates the efficiency of HR services, such as the time taken to resolve employee queries

Experience and Education
Education:

• Minimum of a Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Master’s degree or professional certification from a recognized HR institute is an added advantage.

Experience:

• At least 7 years of experience in a Human Resources role with a focus on recruitment, Performance management, and employee engagement.
• Experience in key industries such as Real Estate, Hospitality, Financial Services, FMCG, Infrastructure, and Utilities is preferred.

Skills & Attributes
Technical Skills:

• Extensive knowledge and experience in recruitment and talent acquisition strategies.
• Proficient in compensation and benefits administration.
• Strong understanding of performance management and learning and development.
• Knowledge of labor laws and compliance requirements.

General Skills:

• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively and independently, high level of confidentiality.

go to method of application »

Role Overview

• The Assistant Event Manager supports the planning, coordination, and execution of events at Lakowe Lakes, ensuring seamless delivery and exceptional guest experiences.
• This role is ideal for a detail-oriented, energetic individual with a passion for hospitality, events, and client service, who thrives in a fast-paced environment.
• The position supports a wide range of events including weddings, corporate retreats, conferences, social celebrations, golf events, and brand activations.

Key Responsibilities
Event Planning & Coordination:

• Assist in planning and executing events from initial enquiry through to post-event follow-up
• Support site inspections, client meetings, and event walk-throughs
• Coordinate event timelines, setup requirements, and run sheets
• Assist with venue setup, décor coordination, and breakdown supervision

Client & Guest Experience:

• Act as a key point of contact for clients before and during events
• Ensure client expectations are clearly communicated to internal teams
• Maintain a high standard of professionalism and service excellence at all times

Operational Support:

• Liaise with internal departments including F&B, housekeeping, security, maintenance, and golf operations
• Coordinate external vendors and service providers (AV, décor, entertainment, logistics)
• Support on-the-day event execution and troubleshooting

Administrative & Sales Support:

• Assist with proposals, quotations, contracts, and event documentation
• Maintain accurate records of bookings, BEOs, and event files
• Support invoicing, deposits, and post-event reconciliations
• Assist with reporting, feedback collection, and client follow-ups.

Experience & Qualifications

• Diploma or Degree in Event Management, Hospitality, Tourism, or related field preferred
• 3+ years’ experience in event planning, hospitality, or a related
• Experience in hotels, resorts, event venues, or luxury hospitality environments is an essential.

Skills & Competencies:

• Strong organisational and time-management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong problem-solving skills
• Ability to multitask and remain calm under pressure
• Customer-focused with a passion for hospitality and events
• Proficient in Microsoft Office and event management tools.

Working Conditions:

• Flexible working hours, including weekends and public holidays
• On-site, hands-on role requiring presence during events.