Jobs at Bridgemead Consulting

Role Context & Expanded Purpose

• The Business Operations Manager is Bridgemead’s operational backbone, ensuring that all staff and processes align with strategic objectives and performance expectations.
• This role combines operational oversight with HR leadership, translating organizational goals into measurable outcomes, optimizing workflows, and fostering a high-performing, accountable, and engaged workforce.
• The Business Operations Manager ensures that every team member is meeting KPIs, supports staff development, and drives organizational efficiency across all functions.

Expanded Key Responsibilties
Performance Management & HR Oversight:

• KPI Monitoring & Reporting: Track, evaluate, and report on staff performance against KPIs and targets. Ensure departments are aligned with strategic objectives.
• Performance Reviews: Coordinate and facilitate periodic performance evaluations, feedback sessions, and development plans.
• Staff Development: Identify skill gaps and training needs; work with managers to implement learning and development initiatives.
• Resource Planning & Allocation: Ensure teams have the tools, resources, and capacity needed to meet their objectives.

Operations & Process Optimization:

• Workflow Management: Design, implement, and optimize operational processes to improve efficiency and accountability across departments.
• Cross-Functional Collaboration: Work with department heads to identify operational bottlenecks and implement solutions.
• Resource Allocation: Ensure optimal use of staff, tools, and resources to meet organizational goals.
• Reporting & Analytics: Maintain dashboards and reports on operational performance, staff productivity, and HR metrics for leadership review.
• Policy & Procedure Development: Draft, update, and enforce organizational policies and standard operating procedures.

Organisational Strategy & Culture:

• Strategic Initiatives: Support leadership in planning and executing organizational strategies that enhance operational effectiveness and staff engagement.
• Culture & Employee Experience: Foster a culture of accountability, collaboration, and continuous improvement.
• Change Management: Support the organization in implementing change initiatives and new operational systems.
• Training Needs Analysis: Identify skill gaps and coordinate training programs across teams.

Employee Relations & Onboarding Support:

• Onboarding: Lead the end-to-end onboarding process for new staff, including orientation, documentation, role induction, and integration into teams. Ensure new hires understand KPIs, responsibilities, and company culture from day one.
• Employee Engagement & Retention: Develop and implement initiatives that boost staff satisfaction, motivation, and retention. Monitor engagement levels and proactively address concerns.
• Conflict Resolution & Workplace Culture: Act as a first point of contact for internal disputes, facilitating resolution and promoting a positive and inclusive workplace environment.
• HR Compliance: Ensure HR policies, contracts, and processes are adhered to and updated in line with best practices and legal requirements.

Qualification & Experience
Education:

• Bachelor’s Degree in Human Resources, Business Administration, Operations Management, or a related field.
• Professional certifications in HR (e.g., CIPM) or Operations (e.g., PMP) are an advantage.

Professional Experience:

• 3 - 5 years of experience in HR, operations, or a hybrid role combining both.
• Proven experience in performance management, KPI tracking, and operational optimization.
• Demonstrated ability to manage cross-functional teams and foster a high-performance culture.
• Exposure to HR processes, policies, and employee engagement initiatives in professional services or corporate environments.

Technical & Functional Skills:

• Proficiency in HRIS systems, project management tools, and productivity dashboards.
• Strong analytical skills to monitor KPIs and operational performance.
• Knowledge of HR policies, compliance, and performance management frameworks.

Core Competencies & Soft Skills:

• Strategic and operational thinking with the ability to translate goals into actionable plans.
• Excellent interpersonal and influencing skills for collaboration across teams.
• High-level problem-solving, organisational, and time-management capabilities.
• Strong communication skills to engage staff, leadership, and external stakeholders

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Job Description

• Assist in Plan and execute daily and long-term production schedules to ensure timely processing of fresh fruit bunches (FFB), meeting operational targets and customer demand efficiently.
• Optimize the use of resources including raw materials, labor, and equipment—to maximize output, reduce waste, and improve cost-efficiency.
• Monitor and improve production KPIs, such as oil extraction rate (OER), kernel recovery rate, and downtime metrics, to drive consistent performance and identify areas for improvement.
• Leverage digital tools and data analytics to track mill performance in real time, enabling faster decision-making and minimizing operational disruptions.
• Conduct regular quality checks and implement quality control measures to ensure final products meet industry standards and customer specifications, maintaining a high level of product integrity.
• Assist in Managing product testing and certification processes to support market access and uphold brand reputation through consistent quality assurance.
• Assist in Implementing and enforce safety policies and procedures, conduct regular safety audits, and address hazards proactively to ensure a safe and compliant working environment for all employees.
• Schedule and oversee equipment maintenance, repairs, and replacements to ensure reliable operation, minimize unplanned downtime, and extend equipment lifespan.
• Drive optimal equipment performance through preventive maintenance, operator training, and continuous improvement practices.
• Manage inventory levels of raw materials and consumables, coordinating closely with the supply chain team to ensure uninterrupted production while avoiding overstocking or shortages
• Assist in raw material sourcing and inbound logistics to ensure the timely delivery and quality of FFB and other inputs, supporting production continuity.
• Assist in outbound logistics and transportation planning to ensure timely delivery of finished products, minimizing delays and customer complaints.
• Assist, coach, and motivate production teams to build a high-performance culture focused on accountability, teamwork, and continuous learning.
• Provide on-the-job training and development opportunities for production staff to enhance skills, improve productivity, and support career growth.
• Conduct regular performance evaluations to recognize achievements, address performance gaps, and promote professional development.
• Ensure employee well-being by fostering a positive work environment, addressing concerns promptly, and promoting a culture of mutual respect.
• Manage production budgets and monitor operating expenses, identifying cost drivers and implementing cost-saving initiatives without compromising quality or safety.
• Implement sustainable production practices, including energy and water efficiency, to reduce environmental impact and align with corporate sustainability goals.
• Support continuous improvement initiatives by conducting operational trials, evaluating results, and adopting new technologies or methods that enhance productivity or product quality.
• Monitor and minimize production losses, such as oil spillage, kernel loss, and fiber/oil retention in waste streams, to improve overall efficiency and reduce operational costs.

Qualifications

• ·Bachelor’s degree in Agricultural Engineering, Industrial Engineering, Chemical Engineering, or related field.
• Master’s degree in Professional certification, Business Administration (MBA), or related fields (preferred).

Experience:

• 5 – 7 years of experience of in Palm production.
• Proven track record of Oil Palm production or related industry.

Desirable Certifications:

• Certified Production Manager (CPSP).
• Certified Manufacturing Engineer (CMfgE).
• Certified Quality Engineer (CQE).