Latest Vacancies at Precious Palm Royal Hotel

DUTIES AND RESPONSIBILITIES:

• Verify that all transactions performed at the front desk and cash office are supported by documentary evidence and signatures as necessary and that they have been correctly posted  
• Verifies all account postings and balances.
• Verifies that room rates are correct and posted to guest accounts.
• Track room revenues, occupancy rates, and other front office and cash office statistics.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Understand principles of auditing, balancing, and closing out accounts.
• Perform nightly balancing of in-room video and long-distance telephone services
• Audit all book of accounts – such as cash book (receivable and payable), sales day book, purchase day book etc.
• Audit all invoices from suppliers
• Join in receiving goods in the store – comparing the actual market list and actual purchase
• Check daily attendance of staff
• Audit swimming pool sales and the gym
• Audit pool kitchen, boutique sales, salon, bars, restaurant, main kitchen, front desk, rooms and other cash/sales point
• Audit  other SBUs – their payable and receivable
• Assist in checking and auditing of salary payroll
• Keep record of the company current and non-current assets
• In charge of purchases of diesel
• Prepare payable and receivable ledger for all invoices
• Audit all revenue centers, consumption points, purchases etc.
• Carry out occasional checks of physical stock in all stores and compare with bin cards balance.
• Verify all quotations received in respect of purchase of goods
• Join to witness the receiving into store of all goods delivered by suppliers and to sign the relevant portion of the goods received note (GRN).
• Carry out from time to time surprise cash count checks on the cashiers.
• Verify the physical existence of the fixed assets of the hotel, by use of the fixed assets register.
• Report all cases of improprieties, fraud, irregular practices etc to the Management through the Chief auditor without delay.
• Ensure cleanliness of the office and yourself at all times.
• Any other duties as may be assigned to you by the Chief Auditor or Management from time to time.\

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Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Manage all phases of Accounts Payable, Receivable and department budget.
• In charge of salary payment.
• Prepare regular reports and summaries of accounting activities.
• Prepare financial statements and debtors' lists.
• Verify recorded transactions and report irregularities to management.
• Reviewing all ledger details - guest ledger and deposit ledgers to validate proper payment and revenue posting.
• Oversee the activities of all the Cashiers and cross checking their various books of transaction daily
• Review postings, payments, revenue and guest balance reports on a daily basis.
• Keep track of debtors and creditors accounts
• Forecast cash payments and anticipate challenges arising from limited cash flow.
• Ensure that cash flows are adequate to allow business units to operate effectively.
• Maintain files of all contracts, tax reports, expenses, payroll, etc.
• Maintain and transfer money between bank accounts as required.
• Responsible for the local tax authority compliance of the hotel. Monitors all local tax compliance that applies, and ensuring that taxes are charged correctly and collected.
• Effectively implement all accounting policies and procedures when necessary.
• Assist proactively with cost control requirements.
• Assist with revenue enhancement possibilities.
• Assist with profit improvement opportunities for the hotel operations.
• Monitor and improve hotels operation costs, profitability and manage business risks.
• Ensure profits and losses are documented accurately.
• Oversee internal, external and regulatory audit processes.
• Prepare asset, liability, and capital account entries by compiling and analyzing account information.
• Document financial transactions by entering account information.
• Recommend financial actions by analyzing accounting options.
• Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Maintain accounting controls by preparing and recommending policies and procedures.
• Guide account department staff by on their various assigned duties/activities
• Reconcile financial discrepancies by collecting and analyzing account information.
• Secure financial information by completing data base backups.
• Prepare payments by verifying documentation, and requesting disbursements.
• Comply with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepare special financial reports by collecting, analyzing, and summarizing account information and trends.
• Maintain customer confidence and protects operations by keeping financial information confidential.
• Any other duty that might be assign by management from time to time.

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Responsibilities

• Handle properly the work assigned by the departmental head or supervisor.
• Show interest in learning all available new technology and latest products, especially on how to work on them.
• Ensure that machines and equipment are clean and tidy at all times.
• Maintains and repairs all furniture, carpet and wallpaper.
• Makes a written report on defects noted.
• Conducts inventory of working tools and equipment every month.
• Performs repairs for the heating, ventilation, air-conditioning and refrigeration systems in the hotel facilities.
• Respond and attend to guest repair requests. 
• Communicate with guests or staff to resolve any maintenance issues.
• Knowledgeable in methods to do advance troubleshooting of refrigerant system, control system and skilled in reclaiming refrigerant, insuring proper regulatory paperwork on same.
• Knowledgeable in sheet metal, AC duct fabrication and assembly.  
• Coordinates with service representative and others as necessary to accomplish installations or repairs.
• Test, troubleshoot and perform basic repair on all types of equipment when required.
• When required perform basic repairs and troubleshooting like plumbing, electrical components, vacuum cleaners, internet devices, replace electrical switches and bulbs, and other guest room items. 
• Perform preventive maintenance for all ACs and refrigerators.
• Communicate each day's activities and problems that occur to the other shifts and also for the manager/ supervisor 
• Carry out general repairs to brick or block walls.
• Carry out general painting works as required.
• Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.
• Update the maintenance work order form / Job card and file them. 
• Should be able to interpret readings from meters & gauges and other measuring units. 
• Should be able to read and understand test equipment, measuring devices, and safety manuals.
• Preform maintenance activities in the guest room like plumbing of toilets, repairing all types of hardware, electrical equipment including lamps, and air conditioners
• Program TV's and ensure all stations are functioning
• Test, troubleshoot and perform basic repair on all types of equipment.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• Maintain the hotel facility and related equipment in a safe and efficient manner.
• Cover surfaces with appropriate material for protection during painting and posts appropriate paint signs.
• Clean up and store paint and painting tools and equipment in appropriate areas.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Ability to work with carpentry tools and materials.
• Should be able to lift heavy objects
• Have knowledge of the carpentry as well as repair and maintenance of the property.
• Maintains physical stamina and proper mental attitude to deal effectively with guests, management, and other employees.
• Able to work under pressure and meet deadlines set for each tasks.
• Repair and replace items such as furniture, ceiling panels, or any other miscellaneous tasks such as wooden polishing etc.
• Keep track of repairs made or areas that need more attention.
• Report to management/manager on major repairs and items that can’t be repaired for further action.
• Work on leaking roofs.
• Should be able to work on laundry machines, washers, dryers, etc.
• Cleaning of generators and its surroundings including the surrounding of maintenance department
• Maintain all equipment in the hotel e.g. laundry, kitchen, bar, restaurant etc.
• Monitor diesel tank for refiling. Also monitor lighting systems in the powerhouse.
• Performs other duties as assigned by the Maintenance Manager/Supervisor or Management.

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Location: Benin, Edo

Duties and Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Monitor movement of guest within the hotel premises
• Ensure search of all in-coming and out- going vehicles
• Conduct proper search on contractors
• Ensure vehicles are parked in an orderly manner
• Conduct proper search of staff coming-in and going-out at all times and ensure proper documentation of staff valuables  
• Prevention of fire out break and fire -fighting.
• Ensure the safety of lives, hotel property and facilitation at all times.
• Maintain a register of all goods and equipment coming into and going out of the hotel.
• Participate in checking goods into the store and ensure they sign appropriate column.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Liaise with other security agents as need arises.
• Direct guest coming to make enquires to the appropriate authority.  
• Any other duties that may be assigned by management from time to time.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with a minimum of 7 years work experience.

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Duties and Responsibilities:

• Able to drive in a safe and efficient manner.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Able to file the record of the timings for which the vehicle was used at the appropriate office or beat
• Responsible to ensure the safety of personnel while travelling or going for any official task.
• Should follow all designated SOP's for any vehicle breakdowns and accidents.
• Assist in offloading goods including gas and diesel as and when required.
• Ensure to park the car at designated parking areas
• Obey all traffic and driving regulations like speed limit etc. at all times.
• Keep the vehicle spotless in both exterior and interior appearance.
• In charge of the maintenance of his vehicles service dues, cleaning, up keeping and running condition.
• Keep the assigned car or vehicle clean and ensuring that it is mechanically sound.
• Inspect vehicle using the car checklist and rectify any issues found during the checking.
• Maintain high grooming, safety and personal hygiene standards.
• Practices accident prevention measures.
• Treat all staffs in a polite and courteous manner at all times.
• Should be able to drive and operate manual and automatic vehicles.
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Ensure daily cleanliness of the vehicle
• Ensure the vehicle is working condition.
• Requisite for refiling of the vehicle fuel tank
• Inform management of any related document of vehicle that is due for renewal.
• Ensure to communicate the authority of the movement of vehicle outside the hotel premises.
• Ensure that movement of vehicle is registered at the Tin-can gate before leaving the hotel premises.
• Ensure to have movement of vehicle register copy with you and security.
• Any other responsibility that may be assigned to you by management

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Applicants should possess relevant qualifications

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Responsibilities

• Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Assist in generating reports, preparing proposals, collecting client’ details, and coordinating with clients & suppliers.
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Assist in managing schedules, filing important documents and communicating relevant information to clients/guests.
• Perform hotel site tours with potential clients.
• Design, upload, extract and maintain customer databases.
• Conduct research/survey and collect data to prepare report and strategize within the department.
• Respond to complaints from customers/guests.
• Carrying out B2B marketing, B2C marketing, and social media/digital marketing.
• Strategize on making the hotel visible and first choice of consideration to all potential guests
• Assist to draft contracts and proposals to corporate bodies.
• Brainstorm on various marketing plans and organize events and promotional activities with other team members and the departmental head in a bit to increase the hotel occupancy rates. 
• Should assist in selling guest rooms, event halls, swimming pool, gym, picnic ground, catering services and other of our facilities and products including those of our SBUs.
• Other duties as assigned by the departmental head or the management.

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Responsibilities

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Receives information from the previous/night shift manger and passes on pertinent details to the oncoming manager or night duty manager as well.
• Checks guests in and out and verifies banks and deposits at the end of each shift.
• Conducts regularly scheduled meetings of front office personnel.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor selling status of house daily. 
• Ensure implementation of all hotel policies and house rules.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Make sure that the Front Office – the place where guests first come into contact with the hotel and staff – runs smoothly and effectively.
• Ensures the front desk provides a professional and friendly service for guests
• Oversee the duty of the House Keeping Manager/Supervisors and Laundry Services
• Maintain proper and adequate information between the Guest Service Agent (GSA) and Porters.
• Submit daily report on the number of Guests in the Hotel.
• Ensure that services rendered are properly and timely reported to the Accounts Department on daily basis, showing expected income and related cost.
• Liaise with Guests and act as the Hotel’s Public Relations Officer.
• Ensure that all staff are well dressed in the department.
• Ensure that prepared room list is submitted to your office by the House Keeping Manager/Supervisor before the close of work on daily basis.
• Make sure all working tools (materials) such as guest soap, air-fresher, towels, etc. are available on shift basis.
• Ensure that the Reception area to the Guest Rest Rooms are clean and tidy at all times.
• Ensure that rooms must be checked by porter and are ready with all facilities functioning before guests are checked in.
• Perform other duties as requested or that might be assign by management.

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DUTIES AND RESPONSIBILITIES:

• Ensure the rooms are well clean at all times.
• Ensure safety and inventory of equipment in all the rooms.
• Maintain register of the inventory in the rooms
• Get the guests print-out to know the number of guests on daily basis.
• Report any electrical and/or electronics fault in the rooms on daily to the maintenance department
• Schedule and maintain departmental meeting.
• Supervise cleaning of halls, Swimming pool and its surroundings for the day’s business.
• Supervise pickings round of the premises to make the environment tidy for the guests comfort.
• Ensure that the waste bin buckets are disposed when filled at the waste dumpsite.
• Ensure that all security lightening points are switch off and on before closing hour.
• Undertake a routine patrol of the hotel premises on and before closing hour.
• In charge of Gardeners; making they keep the surrounding tidy
• Ensure all staff in Housekeeping department comply with the Hotel Policy especially as regard uniform and personal hygiene.
• Liaise with Front office department regarding Room moves, VIP guests, Special Needs and act on any information given.
• Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
• In charge of Staff’s Quarter – allocating room to Staff from outside the State.
• Check all work given to the Room Stewards, Maintenance Personnel and even Contractor in and around rooms throughout the day to ensure standards are being adhered to.
• Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotel standard.
• Ensure all Maintenance work in guestrooms and Public Areas are rectified prior to releasing rooms back to front desk.
• Ensuring that accommodation is clean, well maintained and attractively presented.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Guest’s and Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management.
• Maintain a par stock levels of stationary, linen and amenity requirements and requisite for replacement on time in order to ensure consistency in standards.
• Knowledge of local and company hygiene, health and safety regulations
• Developing and utilizing check lists for regular preventative maintenance.
• Developing and utilizing check lists for regular cleaning and upkeep.
• Conduct meetings and training sessions within the department as and when required.
• Actively train all staff to the Hotel standard and monitor their work performance.
• Drafting of weekly Staff’ Duty roster for housekeeping and laundry.
• Monitor staff performance to ensure that guests are happy and that the hotel is well run
• Minimize wastage of materials and energy through careful monitoring of staff.
• Train staff on answering guest enquires about hotel policies and services.
• Any other duties that may be assigned by management from time to time.

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DUTIES AND RESPONSIBILITIES:

• Strive to always achieve budgeted food sales, beverage sales, labor costs and profitability.
• Timely analysis of Food & Beverage Prices in relation to competition.
• Participation and input towards the hotel marketing activities or promotional plan.
• Telemarketing to previous guests or customers to inquire about possible future patronage.
• Handle all Food & Beverage inquiries and ensure timely follow up.
• Attend weekly management meeting.
• Assist in menu planning and pricing.
• Must have a complete knowledge of Fire Procedures.
• Ensure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
• Ensure the maintenance of bar control policies.
• Work with the Executive Chef, Food & Beverage Supervisor and Head Waiter including the Bar supervisor to ensure all arrangements and details are dealt with in the department.
• Establish a rapport with all units to ensure guest satisfaction and patronage.
• Minimize number of customer complaints.
• Monitor the quality of Food & Beverage services and department phone handling.
• Responsible for staff training and development. Train staff to ensure conformity and uniformity of service.
• Train restaurant staff on phone and communication etiquette
• Train kitchen staff on various food procession, safety and hygiene
• Train the bar staff on various cocktails
• Recommend training for restaurant, bar, and kitchen’ staffs
• Discipline personnel when required.
• Responsible for overseeing all scheduling within the department including that of weekly duty roaster.
• Report any deficiencies in equipment and facilities.
• Must have control over the kitchen, bar and Restaurant’ staff to ensure smooth running.
• Ensure the re-order level is maintained for foods and drinks at all times.
• Ensure kitchen and bar staff balance their shift stocktaking before leaving on daily basis.
• Ensure the quality and quantity of food meets the standard of the hotel.
• Ensure customer’s order is well taken and guaranteed satisfaction.
• Ensure the kitchen operates at full capacity and report utilization daily.
• Prepare cost estimate of the ingredients used in cooking and of costing of the food prepared.
• Ensure proper preservation of foods and monitoring of drinks, glasses etc.
• Ensure the marketing of the restaurant and bars for optimum patronage
• Liaise with the Account and ensure proper costing of all foods and drinks that is to be sold.
• Ensure Customers / Guests observation and complains are resolved.
• Any other duties that may be assigned by management from time to time