Chief Security Officer at Precious Palm Royal Hotel

Location: Benin, Edo

Duties and Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Monitor movement of guest within the hotel premises
• Ensure search of all in-coming and out- going vehicles
• Conduct proper search on contractors
• Ensure vehicles are parked in an orderly manner
• Conduct proper search of staff coming-in and going-out at all times and ensure proper documentation of staff valuables  
• Prevention of fire out break and fire -fighting.
• Ensure the safety of lives, hotel property and facilitation at all times.
• Maintain a register of all goods and equipment coming into and going out of the hotel.
• Participate in checking goods into the store and ensure they sign appropriate column.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Liaise with other security agents as need arises.
• Direct guest coming to make enquires to the appropriate authority.  
• Any other duties that may be assigned by management from time to time.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with a minimum of 7 years work experience.