Hotel Marketer at Precious Palm Royal Hotel

Responsibilities

• Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Assist in generating reports, preparing proposals, collecting client’ details, and coordinating with clients & suppliers.
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Assist in managing schedules, filing important documents and communicating relevant information to clients/guests.
• Perform hotel site tours with potential clients.
• Design, upload, extract and maintain customer databases.
• Conduct research/survey and collect data to prepare report and strategize within the department.
• Respond to complaints from customers/guests.
• Carrying out B2B marketing, B2C marketing, and social media/digital marketing.
• Strategize on making the hotel visible and first choice of consideration to all potential guests
• Assist to draft contracts and proposals to corporate bodies.
• Brainstorm on various marketing plans and organize events and promotional activities with other team members and the departmental head in a bit to increase the hotel occupancy rates. 
• Should assist in selling guest rooms, event halls, swimming pool, gym, picnic ground, catering services and other of our facilities and products including those of our SBUs.
• Other duties as assigned by the departmental head or the management.