Front Office Executive at Precious Palm Royal Hotel

Responsibilities

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Receives information from the previous/night shift manger and passes on pertinent details to the oncoming manager or night duty manager as well.
• Checks guests in and out and verifies banks and deposits at the end of each shift.
• Conducts regularly scheduled meetings of front office personnel.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor selling status of house daily. 
• Ensure implementation of all hotel policies and house rules.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Make sure that the Front Office – the place where guests first come into contact with the hotel and staff – runs smoothly and effectively.
• Ensures the front desk provides a professional and friendly service for guests
• Oversee the duty of the House Keeping Manager/Supervisors and Laundry Services
• Maintain proper and adequate information between the Guest Service Agent (GSA) and Porters.
• Submit daily report on the number of Guests in the Hotel.
• Ensure that services rendered are properly and timely reported to the Accounts Department on daily basis, showing expected income and related cost.
• Liaise with Guests and act as the Hotel’s Public Relations Officer.
• Ensure that all staff are well dressed in the department.
• Ensure that prepared room list is submitted to your office by the House Keeping Manager/Supervisor before the close of work on daily basis.
• Make sure all working tools (materials) such as guest soap, air-fresher, towels, etc. are available on shift basis.
• Ensure that the Reception area to the Guest Rest Rooms are clean and tidy at all times.
• Ensure that rooms must be checked by porter and are ready with all facilities functioning before guests are checked in.
• Perform other duties as requested or that might be assign by management.