Job Description
To ensure effectiveness of the AI Platform (Rafiki) through training and retraining of the bot, reduce incidence of handover to agents and make it competitive against top convers
Requirements
Candidates should possess a B.Sc / HND qualification with at least 2 years work experience.
Proficient in MS Office Suites
Excellent Verbal Communication
Poise and Charisma
JOB DESCRIPTION
To ensure effective and efficient management of the Customer Care Centre - Inbound by providing first-line contact to customers/general public.
QUALIFICATIONS
First de
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
Job Description
Responsible for delivering the customer base management strategy for the organization and the introduction of new best practice processes to deliver a high-performance culture ac
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify inform
Requirements:
B.sc second class lower(2:2)
Not more than 26 years
Good communication skills
Excellent typing skills
Efficient in the use of Microsoft packages
Must have completed NYSC
This role is responsible for the transitioning of the Contact centre from a basic operational customer interaction centre into a Strategic Business Unit of Leadway through the implementation of variou
Job Duties / Responsibilities / Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make ou
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
The Contact Centre Lead will manage a Contact Centre Operations typically in a fast-paced environment that is challenging and changing continuously. The Contact Centre Lead would be expected to ensure
To oversee the CIB Contact Centre within Corporate Client Care.
To Maintain the team with focus on sales support, successful after sales service of all solutions delivered by Client Services, pro
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
Client Account Manager Job Description
Boxes and Basket Limited is one of Nigeria’s leading promotional and luxury branded gift
providers.
We are looking for a detail-oriented and driv
Requirements
Candidates should possess an OND / HND / B.Sc Degree with 0 - 2 years of work experience.
Take customer calls and provide accurate, satisfactory answers to their queries and conce
We are the place for you, if
You’re excited about technology and the future, and you’re looking for a place to learn and grow.
You care a lot about detail and pride yourself in imp
The position
The Contact Center Advisor carries out all activities relating to telephony, online and virtual sales, acquire new customers and retain existing customers for the bank whilst represent
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
