Contact Centre Advisor (Sales) at Renmoney

The position

The Contact Center Advisor carries out all activities relating to telephony, online and virtual sales, acquire new customers and retain existing customers for the bank whilst representing the brand positively.

Responsibilities

• Meet required financial targets/sales budgets.
• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Receive customer interactions (calls, email, chat, etc.) and attend to customers using the required scripts.
• Obtain customer information and determine eligibility of customers by comparing information received with requirements.
• Provide correct and complete information to customers on the organization’s products and services.
• Make outbound calls to customers and potential customers.
• Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.

Requirements

• Bachelor's. degree in any field
• 0 – 2 years of experience

This job is perfect for you if you

• Enjoy working in a fast-paced environment
• You are self-motivated and demonstrate a sense of ownership
• Possess excellent interpersonal skills
• Possess relationship building, negotiation, problem-solving and troubleshooting skills

You will not enjoy this job if you

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team