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Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN).It has a chequered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers&rsq...
The Contact Centre Lead will manage a Contact Centre Operations typically in a fast-paced environment that is challenging and changing continuously. The Contact Centre Lead would be expected to ensure the contact centre operations delivers the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Web/Live Chat, Video, Social, Correspondence. The incumbent will ensure that through the team, customers receive a friendly, professional, and consistently high-quality service helping to resolve various queries, close any sales enquiries, identify up sell, cross sell, and get it right first time. The Contact Centre Lead will be in the position to deal with escalated enquiries, and disciplinary issues.
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Skills/Knowledge Requirement
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