Team Lead, Client Communications at Stanbic IBTC Pension Managers Limited

Job Description

• The Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.
• The team lead manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes and ensure a world-class service delivery.

Qualifications

• BA/BSC 2ND Class Upper in any course.
• Masters in any course as well as Professional Qualification is also an advantage – ACA, CIMA, PMP, ACCA, CIPM.

Behavioral Competencies

• Leading People
• Establishing Rapport
• Upholding Standards

Technical Competencies

• Effective communication and writting skills
• Thorough understanding of the Pensions Reforms Act
• Experience in Customer Care duties and responding to Client Enquiries
• Excellent use of MS Office applications, and other customer-related tools
• Excellent knowledge of the dynamics and technical aspects of fund management