Shisha Attendant at Domeo Resources International (DRI)

Main Function

• The Shisha Attendant will be responsible for preparing, serving, and managing shisha services while ensuring excellent customer experiences and adherence to safety and hygiene standards.
• The ideal candidate should be customer-focused, detail-oriented, and experienced in lounge or hospitality environments.

Role Responsibilities
Shisha Preparation and Service:

• Prepare and serve shisha according to company standards.
• Ensure proper setup, cleaning, and maintenance of shisha equipment.
• Recommend flavors and combinations to customers.
• Monitor shisha quality and customer satisfaction during service.

Customer Experience:

• Attend to customers professionally and courteously.
• Ensure prompt response to customer requests and complaints.
• Maintain a welcoming and enjoyable lounge atmosphere.

Hygiene and Operational Standards:

• Maintain cleanliness and hygiene of shisha equipment and service areas.
• Ensure compliance with safety and operational procedures.
• Monitor inventory of shisha products and supplies.
• Report equipment faults or operational issues promptly.

Qualifications and Requirements
Education and Certifications:

• Minimum of SSCE, OND, or equivalent qualification.

Experience:

• 0–2 years experience as a shisha attendant or in hospitality/lounge operations.
• Relevant experience in lounge, club, restaurant, or resort environments is an added advantage.

Skills:
Technical and Customer Service Skills:

• Good knowledge of shisha preparation and maintenance.
• Strong customer service and communication skills.
• Ability to work in fast-paced hospitality environments.

Professionalism and Teamwork:

• Professional appearance and conduct.
• Attention to detail and cleanliness.
• Ability to work flexible hours, including weekends and night shifts.