Senior Officer, People and Culture at EHA Clinics

Mission Objective 

• The Continuous Improvement Office at EHA Clinics is dedicated to cultivating a culture of innovation, excellence, and professional growth. The Learning & Development (L&D) Manager plays a pivotal role in driving the business development and revenue growth for the L&D function. This role focuses on creating innovative and business solutions to develop and deliver impactful training curriculum and programs, build strategic partnerships, and position the L&D department as a key contributor to organizational growth.

Duties  &  Responsibilities 

PURPOSE

• Collaborate with the L&D Manager to  design and implement integrated learning strategies aligned with organizational objectives.
• Conduct training needs assessments to identify gaps and create customized learning plans.
• Organize short-term training programs (onsite, online, or hybrid) for internal staff and external clients on specialized topics such as molecular biology,QMS, and quality assurance.
• Leverage technology and e-learning platforms to enhance the delivery and impact of training programs.
• Support the development and tracking of OKRs (Objectives and Key Results) and KPIs for the L&D function.

ENGAGEMENT

• Act as a liaison with departments to develop relevant content and training materials.
• Build and maintain relationships with internal and external stakeholders to enhance training effectiveness and program outreach.
• Facilitate onboarding for guest speakers and trainers, ensuring a seamless training experience.
• Promote continuous professional development programs to align with national standards, ensuring all certifications meet regulatory requirements

DELIVERY

• Coordinate the development and preparation of teaching aids, visual materials, and certification documents.
• Organize webinars, internships and lab postings for professionals and students, fostering career development and practical learning.
• Manage monthly training reports, including sales trends, market analysis and program feedback.
• Oversee the implementation and monitoring of SOPs for training programs.
• Evaluate training program effectiveness through data analysis and participant feedback to recommend improvements.

Targeted Specialized Knowledge  

• Bachelor’s Degree in Education, Human Resources, Healthcare Management,Business Administration, or a related field.
• Certifications in Learning & Development, Training Management, or Continuous Improvement methodologies.
• Experience in leveraging e-learning platforms and managing training programs is preferred.
• Minimum of 3 years of experience in a learning and development role.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc. Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.