Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Ab...
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This is a full-time, on-site role for a Retail Cluster Head at Wema Bank Plc, located in Oshogbo.
The Retail Cluster Head will oversee all retail banking operations across multiple branches within the assigned cluster.
Daily responsibilities include overseeing banking services, ensuring compliance with regulatory standards, driving sales and customer service excellence, and providing strategic leadership to branch teams.
The role requires monitoring financial performance, identifying growth opportunities, developing customer engagement strategies, and mentoring staff to meet performance goals.
Qualifications
Proven leadership and team management skills, with experience in motivating and developing teams to achieve operational and sales targets.
Strong expertise in financial planning, retail banking, and business strategy, including ability to identify growth opportunities and drive customer acquisition.
Proficiency in customer relationship management, customer service, and resolving client concerns efficiently.
Good analytical, communication, and decision-making skills to manage daily operations and develop strategic initiatives effectively.
Thorough understanding of banking regulations, compliance practices, and risk management principles.
Demonstrated ability to work efficiently on-site and adapt to dynamic business environments.
Bachelor's degree in Banking, Finance, Business Management, or a related field; relevant professional certifications are an added advantage.
Experience in the banking or financial services sector, preferably in retail operations or branch management, is highly desirable.
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