Relationship Officer - Stockbroking at Edgewood Consulting

Job Summary

• As a Relationship Officer, you will have the opportunity to engage with clients, build lasting relationships, and provide tailored solutions to meet their needs.

Responsibilities

• To maintain strategic client relationships for the allocated sector clients to enable improved Company profitability, market share and competitive positioning.
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Make cold calls in order to originate business to grow the portfolio
• Manage escalated unresolved client issues
• Manage complex relationships within support areas to ensure best outcome for both the client and theOrganization
• Understand the alignment of Company and Business
• Stay relevant and up-to-date with legislation, new developments etc
• Take ownership and accountability for tasks and activities and demonstrate effective self-management
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Manage the development of client relationships by implementing and improving tactics that recognizeclient life-cycle, satisfaction and retention, including the co-ordination and deployment of specialist product and strategy partners to client as required.