QA / QC Officer (Catering Operations) at Olman Business Solutions (OBS) Limited

Job Description

• We are seeking a detail-oriented QA/QC Officer with a strong background in food safety and quality management to join our growing team.
• The ideal candidate will ensure that all food production and service activities comply with internal quality standards, customer expectations, and relevant food safety regulations.
• This role covers both industrial catering operations and the restaurant arm of the business.

Key Responsibilities
Quality Assurance & Food Safety:

• Monitor and enforce compliance with HACCP, ISO 22000, and other relevant food safety standards.
• Conduct daily quality checks on raw materials, food production processes, finished meals, and service delivery.
• Ensure proper documentation and record-keeping of all QA/QC activities (checklists, logs, non-conformance reports).
• Develop and review Standard Operating Procedures (SOPs) for food safety, hygiene, and quality control.
• Monitor temperature control during storage, cooking, holding, and transportation of food items (cold chain).
• Ensure traceability of food products from supplier to final consumer.

Hygiene and Sanitation:

• Supervise cleaning schedules and sanitation procedures in kitchen, storage, and service areas.
• Ensure personal hygiene practices among food handlers align with company policies.
• Conduct regular internal audits and hygiene inspections for both the industrial kitchen and restaurant.

Training & Compliance:

• Train food handlers and restaurant staff on quality and food safety protocols.
• Ensure all staff are up-to-date with required certifications and compliance mandates.
• Support pre-operational checks and risk assessments.

Non-Conformity & Corrective Actions:

• Identify, report, and follow up on non-conformances (e.g., substandard meals, poor hygiene practices, expired products).
• Implement corrective and preventive action plans (CAPA) in response to quality or safety deviations.

Customer Feedback & Continuous Improvement:

• Gather and analyze customer and client feedback on food quality and service.
• Work with the culinary and operations team to continuously improve quality outcomes.
• Participate in menu sampling, sensory evaluations, and product development trials.

Key Performance Indicators (KPIs)

• Compliance score from internal and external audits
• Rate of non-conformities and resolved corrective actions
• Timeliness of documentation and reporting
• Staff training and hygiene compliance rate
• Customer satisfaction ratings related to food quality and safety

Requirements
Education & Qualifications:

• B.Sc. or HND in Food Science, Microbiology, Biochemistry, or related field
• HACCP Level 3 or higher certification
• ISO 22000/FSSC 22000 knowledge is an added advantage

Experience:

• 2 - 3 years of experience in QA/QC within an industrial catering, food manufacturing, or hospitality environment