Outlet Manager at Khenpro Global Services

Job Purpose

• To oversee the day-to-day operations of the confectionery/QSR outlet, ensuring excellent customer experience, operational efficiency, adherence to brand standards, and achievement of sales and profitability targets.

Key Responsibilities

Operations Management:

• Supervise daily outlet operations to ensure smooth and efficient running.
• Maintain product quality, freshness, and presentation according to brand standards.
• Oversee food preparation, inventory management, and store hygiene.
• Ensure compliance with health, safety, and food handling regulations.
• Manage POS systems and ensure accurate cash handling, reconciliation, and daily reporting.

Sales & Customer Service:

• Drive sales performance to achieve and exceed outlet revenue targets.
• Monitor customer satisfaction and handle complaints promptly and professionally.
• Implement in-store promotions and marketing initiatives to attract customers.
• Maintain a warm, friendly, and professional atmosphere for customers.

Staff Supervision & Development:

• Recruit, train, and supervise outlet staff including cashiers, servers, and kitchen assistants.
• Schedule shifts and ensure adequate staffing at all times.
• Conduct regular staff performance reviews and provide coaching to improve productivity.
• Foster teamwork and positive employee morale.

Inventory & Cost Control:

• Manage stock levels, order supplies, and prevent wastage or pilferage.
• Monitor food cost, labor cost, and other operational expenses to ensure profitability.
• Conduct regular stock counts and reconcile with sales reports.

Reporting & Administration:

• Prepare and submit daily, weekly, and monthly reports on sales, expenses, and operations.
• Track key performance indicators (KPIs) such as sales per head, footfall, and wastage.
• Liaise with head office on operational updates, product feedback, and logistics.

Qualifications & Experience

• HND/B.Sc. in Business Administration, Hospitality Management, or a related field.
• 3–5 years’ experience in outlet/store management within a confectionery, QSR, or hospitality environment.
• Strong leadership and people management skills.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with POS systems and basic Microsoft Office tools.
• Knowledge of food safety standards (HACCP) is an advantage.

Key Competencies:

• Customer-focused and results-driven.
• Strong attention to detail and quality.
• Ability to multitask and work under pressure.
• Integrity, reliability, and a passion for service excellence.