Operations Manager at Chef Eros & Co

Job Description

Overview: The Operations Manager of Chef Eros & Co will be responsible for the day-to-day operations and management of customer service, restaurants and events by ensuring the smooth running of the activities; set parameters to judge how efficiently and effectively the organization is operating; reviewing and evaluating business procedures ranging from office expenses to the organization's assets. Additionally, He/She will be responsible for formulating strategies, improving performance, managing the implementation of marketing and operational policies, procedures and practices within the organization. He/She will also design a strategic operation plan of action and find ways to increase the quality of customer service and implement best practices across all levels.

ROLES AND RESPONSIBILITIES OPERATIONS

• Liaise with senior management to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of Chef Eros & Co to ensure smooth progress. Supervise customer service, restaurant and operational staff and provide constructive feedback regularly.
• Evaluate regularly the efficiency of the business procedures according to Chef Eros & Co objectives and apply improvements.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Manage a team of restaurant staff including scheduling, training and general supervision.
• Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained.
• Evaluate employee performance honestly and completely.
• Responsible for quality assurance of products leaving their outlets.
• Enforce and monitor all health, safety, and sanitation standards in their area.
• Work closely with the Production Manager and the Kitchen Manager to provide a seamless experience.
• Review and manage the overall operational, budgetary, and financial responsibilities and activities of Chef Eros & Co to promote profitability.
• Ensure adherence to key performance objectives to meet business and customer expectations.
• Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

CUSTOMER SERVICE MANAGEMENT

• Oversee the activities of the customer service team and ensure timely resolution of any customer complaints promptly and professionally.
• Conduct business reviews to ensure clients are satisfied with Chef Eros & Co's products and services.
• Maintain good relationships with clients so that the business can maximize the value of those relationships to generate more clients and ensure continuous patronage.
• Monitor the department's performance against service level agreements and flagging potential issues.
• Plan and organize training programs for the customer service team
• Provide excellent service to maintain a positive reputation for the business. Providing excellent customer service to guests and excellent leadership to employees.
• Ensure that all customer service and restaurant staff maintains a positive business reputation.
• Ensure that all customer service and restaurant staff behave respectfully and professionally to re-enforce and elevate business reputation and brand.
• Ensure and monitor all health, safety and sanitation standards in the restaurant and parlor.
• Any other functions as directed by the CEO.

EVENT & MENU MANAGEMENT

• Oversee the design of daily restaurant menu, special menu and ensure compliance.
• Identify clients' requirements and expectations for each event; brainstorm and implement event concepts and themes.
• Liaise with clients to find out their exact event requirements.
• Coordinate suppliers, handle client queries, and troubleshoot on the day of the event to ensure that all runs smoothly and to budget.
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Anticipate attendee needs and make preparations against potential risks.
• Develop post-event reports on the effectiveness of each event. LOGISTICS 
• Oversee the development of logistics along with support plans, budget requirements and deployment timelines for new operations.
• Manage logistical plans for current operations and logistics contingency plans.
• Oversee the management of tools and methodologies to enable effective implementation of logistic plans.
• Design and develop standard operating methods to manage logistics operations efficiently for the company.

Salary: N200,000-N250,000 gross