Officer Domestic Payments at Standard Chartered Bank

Job Summary

• To assist Domestic Payments with salary and other Payment activities.
• Conduct pre-processing checks on transactions and post transactions entries in line with agreed operational and service standards. 
• Ensure “end to end” processing of Book Transfer, NEFT Inflows and other domestic transactions on the various platforms. Investigation of entries relating to domestic payments. Ensure delivery of quality service.
• Support processing and handling of government collection transactions.  

Key Responsibilities

• NGN Transfers Inward and Outward
• Raise and post all entries relating to Domestic Payment transactions and ensure appropriate approvals and authorisation for all posted entries.
• Received and record manual instruction.
• Conduct pre-processing checks ensuring compliance with operational procedures and regulatory controls.
• Ensure all transactions are processed in a manner which meets agreed Service Level Agreement (SLA) with the Business.
• Process outward NEFT transaction as per approved DOI.
• Process returned NEFT transaction from clearing as per approved DOI.
• Process inward NEFT transaction as per approved DOI.
• Process unapplied NEFT transaction from clearing as per approved DOI.
• Ensure statistics of all Outward and Inward NEFT is maintained.
• Collate all outward NEFT transfers for timely advise to Global Market (GM) and clearing for transmission.
• Process all Remita inflow received as per DOI.
• Process Remote cheques received from client via H2H.
• Investigate payment entries and close open items.

Others

• Identify and advise Domestic Payments Manager of any risk issue.
• Respond promptly to all Domestic Payments inquiries and ensure log of customer complaints and errors are maintained.
• Provide input/ideas/feedback to make improvements to processes and procedures within the unit.

Act as back up for Collections Officer.

• Performing other duties as may be assigned by Domestic Payments Manager
• Produce timely and accurate MIS for reporting purposes with respect to inward and outward NEFT, CBN inflows, book transfers and posted entries.
• Ensure register for incoming customer instruction and held over are maintained.
• Track and record customers complaints and errors for monthly KPI and risk management purposes.                         

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 
• Skills and Experience
• Customer Service
• Communication
• Excel
• Risk
• Reconciliation 

Qualifications

• Degree plus 3 years experience in Banking Operations.

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset
• Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements