Manager (Customer Engagement & Sales Officer) at The HR Hub Nigeria

Key Responsibilities 

• Manage customer engagement efforts, ensuring a positive and seamless experience.
• Handle customer inquiries, resolve complaints, and provide solutions promptly.
• Develop and implement strategies to increase customer satisfaction and loyalty.
• Drive sales by identifying opportunities, upselling, and promoting products/services.
• Collaborate with the sales team to meet or exceed sales targets.
• Prepare reports and analyze data to track customer engagement and sales performance.

Requirements 

• Proven experience in customer service and sales roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Self-driven, with a focus on achieving results.