Fresh Jobs at Uncle Stan's Foods

• Uncle Stans Food is a quick service restaurant (QSR),a fast-food model built for speed and convenience, featuring a limited, standardized menu of items like small shops or pizza.
• Operating primarily through counter-service and drive-thrus, it focuses on rapid food assembly from pre-prepared components, ensuring consistent, affordable meals delivered in minutes.
• Our functional, casual environment prioritizes efficient turnover over prolonged dining, making it a dominant global industry by fulfilling the demand for reliable, on-the-go satisfaction.

Key Responsibilities

• Adhere to all traffic laws and safety regulations
• Strong knowledge of Lagos routes, including alternative routes
• Perform routine vehicle inspections and maintenance checks
• Maintain accurate records of deliveries, mileage, and fuel consumption
• Ensure the cleanliness and proper functioning of the vehicle.
• Ability to maintain confidentiality and follow instructions

Requirements

• Valid driver’s license
• Proven experience as a professional driver
• Excellent driving skills with good road discipline
• Physically fit and responsible
• Must be punctual, reliable, and safety-conscious
• Candidate must reside in Lekki or its environs.

go to method of application »

Job Summary

• We are seeking a highly experienced and performance-driven Customer Service Manager to lead and strengthen customer service operations across our outlets. The ideal candidate must have a strong supervisory background, proven leadership capability, and the ability to enforce service standards while driving customer satisfaction and sales performance.

Key Responsibilities

• Supervise and manage Customer Service Representatives across assigned outlets.
• Enforce strict adherence to service standards, grooming policies, and operational procedures.
• Monitor and improve customer satisfaction, order accuracy, and service delivery timelines.
• Handle customer escalations and implement effective service recovery strategies.
• Drive upselling performance and ensure achievement of service KPIs.
• Conduct on-the-job training and performance coaching for CSRs.
• Prepare structured service performance reports for management review.
• Collaborate with Restaurant and Operations Managers to improve overall customer experience.

Requirements

• Minimum of 5 years’ experience as a CSR Supervisor, preferably within a QSR or multi-outlet restaurant environment.
  Proven experience supervising multiple CSRs and enforcing service standards.
  Demonstrated ability to manage customer escalations professionally and effectively.
• Strong track record of improving customer satisfaction and reducing complaints.
• Experience monitoring service KPIs (order accuracy, service time, sales performance).
  Strong leadership, communication, and conflict-resolution skills.
• High level of professionalism, accountability, and integrity.
• Ability to work under pressure in a fast-paced environment.