Guest Relations Officer at Musada Hotels and Luxury Suites

Job Description

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements

• A Bachelor's Degree in Hospitality Management or another related discipline is required.
• 2+ years of experience working as a Guest Relations Officer, or other related position.
• A professional certification in hotel management may be preferred.
• Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.
• Must be computer literate.
• Excellent communication abilities, both written and oral.
• Outstanding interpersonal and organizational skills.
• Excellent time management abilities.