Graduate Trainee (Social Media Officer/Customer Service) at Aspom Travel Agency

As a social media officer, your responsibilities may include:

• Content Creation: Develop engaging and relevant content for various social media platforms.
• Posting and Scheduling: Plan and schedule posts to ensure a consistent and timely presence online.
• Community Management: Monitor and respond to comments, messages, and mentions to maintain positive interactions with the audience.
• Analytics and Reporting: Track and analyze social media metrics to measure the effectiveness of campaigns and strategies.
• Strategy Development: Contribute to the development of social media strategies aligned with organizational goals.
• Trend Monitoring: Stay updated on industry trends and social media developments to keep the organization's online presence current.
• Collaboration: Coordinate with other departments for cross-functional campaigns and promotions.
• Brand Advocacy: Foster a positive brand image and encourage user-generated content and advocacy.
• Crisis Management: Address and manage any negative feedback or crises in a timely and professional manner.
• Platform Optimization: Stay informed about the latest features and best practices on different social media platforms to optimize content and engagement.

Remember, the specific duties can vary depending on the organization's size, industry, and goals.